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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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Berrylook is a great online shop with high end fashion.The staff was very helpful and the prices are great too. I have been shopping here on and of since they opened. The clothes are cute and prices aren't that bad! I will absolutely be coming back for my next pair of jeans.
I waited two months for my skater dress. It arrived and what a joke. It's like a vinyl dress. I am alarmed this company can get away with this. DO NOT WASTE YOUR MONEY.
Do not by from them, The pictures do not have anything to do with the product, is very small, and ugly. Even if you pay with Paypal is impossible to return because the store is in China, they take more than a month to deliver, and have several names watch out for Fashion mia also, same thing.
Dear Customer
Thanks for your ordering from our websites, we apologize that you had an unpleasant experience with your order.
Could you please tell me your order number at [email protected] so that we can solve your problem as soon
As possible.
I am looking forward to your kindly reply.
Berrylook
I'm stuck with ugly, Cheep fabric clothing that look different than I ordered and can't afford to mail them back.
Note: their instructions said to mail them back to Mrs Hu on the 4th floor. Doesn't sound like a business to me.
WARNING DO NOT PURCHASE THEIR DECEPTIVE ITEMS.
Dear Customer
Thanks for your ordering from our websites, we apologize that you had an unpleasant experience with your order.
Could you please tell me your order number at [email protected] so that we can solve your problem as soon
As possible.
I am looking forward to your kindly reply.
Berrylook
It's very rare to find a company that produces one's taste. BerryLook didn't just make my day by delivering the exact wear I ordered, they were of high quality. The delivery was fast.
Aha, lest I forget, the customer service team was amazing, they were eager to listen to my complaints and also very polite in handling it. I wish all online stores can follow their path.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
I ordered tops 7/9/18, received 9/10/2018. Berrylook sent the wrong size so I asked for a refund because the tops were, not only wrong size but lesser quality than depicted online. After emailing back and forth they want me to pay to return AND they will deduct the price of the original shipping! I filed complaints with the Federal Trade Commission and Illinois Attorney General, American Express as well as Paypal. Hard to understand how this Chinese company stays in business with all the horrible reviews. File your complaints folks so no one else gets duped by this company!
Dear Customer
Thanks for your ordering from our websites, we apologize that you had an unpleasant experience with your order.
Could you please tell me your order number at [email protected] so that we can solve your problem as soon
As possible.
I am looking forward to your kindly reply.
Berrylook
I have ordered an evening wear dress from berrylook online.
I have liked their messaging services which are prompt, they helped in choosing size which fits my body figure and also helped in tracking the order.
I loved the way it fits me and fabric is amazing. I got lots of compliments all thanks to you.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
NEVER AGAIN This company is a scam - awful products and customer service
I ordered from Berrylook, the order took so long I thought it was lost. After I received the merchandise, it was so poorly made. The sizes were not appropriate, their were threads hanging from some of the garments. There were a couple items that were so thin like paper, it was horrible. This is a terrible company with poor quality products and even worse customer service. They are most dishonest, having made promises.
This is just a scam and a rip off. AWFUL. DON'T BUY ANYTHING FROM THESE PEOPLE!
The thing that is even more vexing than the stupidly long delay is the fake tracking facility. Your number can "never be found" no matter which shipping company you try to click on. Don't use this site they are thieves.
I will be filing a law suit against this company, and will have them taken down on all public websites. Nobody should buy from them, I repeat, do not buy from this company. You will not get your items you ordered and will not get your money back. I have email, and email and email, and now they say my email address is not valid, after months of waiting my time, I still don't have answers.
Dear customer,
Really sorry to hear that you have some problems about order. I have just checked your order and have sent an email to you.
Could you please check your registered email box later. Thank you.
Any questions, please feel free to let me know at [email protected].
I saw a black dress that was really cute online. When I received it, I couldn't believe they had the nerve to ship this mess. Fabric is so cheap; design was not even close to what they advertised. I also ordered a top; I haven't received yet. It's been a month. I believe the reviews they post on their website are fictitious. Wish I had seen this site first! Lesson learned.
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I ordered from this company in mid July, 2018, they received payment from my credit card on 7/14/18. Didn't receive order until 8/11/18. Clothes are child sized and material is awful! I returned my order on 8/14/18 and they received it on 8/16/18 at 10:21 AM. On 8/27/18 Berrylook offered me a $20.00 coupon, keep the clothes and give them to someone and not spend the money to return order? My order was $53.03. I had already returned and they received! On 8/28/18 Cora, from Berrylook, once again, said it would take 15-25 days for the financial department to "deal" with refund. Today, is September 17,2018, 20 days into the process and no refund from that 8/28/18 Cora response. However, it has been 32 days since they received the order, stating I wanted a refund!
DO NOT BUY OR ORDER FROM THIS COMPANY AND CONTACT YOUR ATTORNEY GENERAL! THEY ARE A SCAM!
Linda
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Ordered from BERRYLOOK in May. Promised free shipping and to receive in less than 30 days. All Attempts to contact the company in vain until I got PayPal involved. They continued to make promises of shipping merchandise and after involving paypal they sent half of the items and nothing was as ordered. No size tags in clothes and way too small. After many attempts to ask them to send merchandise or refund my money, I finally received a partial refund for merchandise not shipped. Pay pal offered to recoup the rest of the payment Berrylook received but I chose to take the loss after so much frustration knowing that the merchandise I finally Received was not as advertised. The issue with BERRYLOOK took nearly 3 months to resolve. I consider myself lucky to have been able to have PayPal resolve the issue after presenting photos and emails as proof and ruling in my favor and receiving my refund. The merchandise on the website looks nice but after my order from them I decided to look up any reviews on the company and discovered that other customers had similar problems with Berrylook. My first mistake was to not look up the reviews before placing my order.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I love everything have bought from Berrylook from day one. I have never ever been disappointed to shop from this online store. I just received my plus size dress and I am loving it! Just carefully read the measurements of your product and you will be fine. I have always been complemented wearing anything I bought from the store. I hope to visit the store in person one day!
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
I bought three items from this company.
PP-007-266-761-123 For 21.89,
PP-007-*******-044 For 18.08 and
PP-007-266-725-482 For 32.74,
For a total of: 72.71.
The material looks NOTHING like the item shown and the sizes are impossibly off, WAY too small. I know no one this size so can't even give them away! Now I'm expected to ship them BACK and pay for that!?
There is NO return slip in any of their products either.
DO NOT BUY FROM THIS COMPANY! This is the second company in China that I've bought from that sends tiny clothing, horribly made, and don't look ANYTHING like the one on their site, and then expects ME TO PAY FOR THE RETURN SHIPPING, WITH COMPLICATED INSTRUCTIONS! I will never ever buy anything from China again.
BEWARE OF CHINESE COMPANIES, YOU WILL RECIEVE CRAP for merchandise AND IT WILL BE IMPOSSIBLE TO GET AHOLD OF THEM OR GET YOUR MONEY BACK, This company sucks, RIP-off artists!
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Placed order July 6 2018 still waiting for 2 dresses as of September 13th... can't locate phone number to call berrylook... they're a scam. I learned my lesson about buying American made products and buying online as well... I will be reporting them for stealing. Not only should I get my money back I should get compensated for their inability to be a good business and ship products to customers in a timely manner
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I wanted something nice for my birthday and decided to go to the store I left delighted the clothes are beautiful
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
CHEAP CLOTHING THE WORST I HAVE EVER SEEN. TAKE A LONG TIME TO ARRIVE AND WORST CUSTOMER SERVICE. JUST TRUST ME DON'T ORDER FROM THEM NO MATTER HOW MUCH YOU ARE TEMPTED. I WISH THERE IS A MINUS STAR IN A CATAGORY.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Delete
Returned items ordered in May immediately, extremely poor quality and sizing completely wrong. After many emails they eventually agreed that I had returned items - thankfully I had proof of delivery, after MANY more emails they agreed to refund MY money. It's now September and I still do not have MY money, they keep coming up with pathetic excuses why the refund is not being processed. Unethical, dishonest and the WORST company I have ever dealt with.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Delete
I ordered clothes from this company and donated all of them... every one of them were made with such thin fabric thst you could see through them! The clothes looked nothing like the pictures and the fit was way off.
The Clothes looked like they were made in a chop shop over night and took over a month to get to me... Trust me... Dont order these clothes!
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Always the best styles and customer service! Adorable website filled with trendy, casual clothing and accessories. Lots of trendy dresses, tops, bottoms and some accessories. Come for a cute maxi, sexy out going dress or a backless top with fringe.
Service is so good. Thanks
This company is awful. Clothes are not at all like advertised cotton us polyester fabrics dont look anything like photos and sizing is for children. No customer service and no returns. Unless you want to send back to China. Complete scam ordered and paid for 5 items received 4. I'm giving up. DONT ORDER FROM THESE PEOPLE... AWFUL.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer
Thanks for your ordering from our websites, we apologize that you had an unpleasant experience with your order.
Could you please tell me your order number at [email protected] so that we can solve your problem as soon
As possible.
I am looking forward to your kindly reply.
Berrylook