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Berrylook

1.5

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Berrylook Reviews Summary

The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
107
value
106
shipping
110
returns
96
quality
105

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Linda S.
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Scam, never refund my money after i canceled the order within 5 hours of the order was done. Then they start mailing me the low quality (clothing that doesn't look like the ones in photos) to me. I don't want their crappy clothes. They are there to just get your money and will not do any refunds.

Date of experience: June 7, 2021
Minnesota
1 review
0 helpful votes
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It's a scam!
June 2, 2021

Needless to say. Just look at the items ordered and what was delivered. Avoid at all costs. Order placed on 4/8/21 for over $250.7 tops (ALL GARGABE) and four yoga pants. Tops delivered mid may ( not what was displayed). Pants never sent. After so much pushing, BerryLook sent me A SINGLE PANT THE I NEVER ORDERED AND WOULD NEVER WEAR. Still pushing for my money back.

Date of experience: June 2, 2021
Florida
2 reviews
6 helpful votes
Follow Gabriela J.
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This is a scam!
May 18, 2021

BerryLook is a scam, and the products are nothing like they appear on the website. I purchased from this site recently and did not receive the items I have ordered. Also, the quality of the material does not meet any basics and requirements; not even the number of things is the same. In a word, this is a big scam, and in reality, nothing looks like the beautiful and high-quality products they presented on the BerryLook.com website.
I am forwarding a couple of pictures as an argument of what was ordered and received from BerryLook.

+9
Date of experience: May 17, 2021
Canada
1 review
20 helpful votes
Follow ALI A.
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You should never ever buy anything from this site, the never respond to any email and dont give any support.
I made this order for my wife about 2 months ago, order received but it was the wrong color, I did email them twice and did not get any response back,, the jacket I received still in the same shipping bag that came in it.
They did not offer no refund no replacement, they did not even bother to respond.
You should never order anything from this site

Date of experience: May 15, 2021
Singapore
1 review
0 helpful votes
Follow Soo Ling T.
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Overcharged
April 19, 2021

I am pissed. I was charged an amount so much more than was originally advertised on berrylook website. I ordered 2 items ($18.38+$14.95=$33.33). The total amount I was charged by my bank is Australian $64.62 = Singapore$68.68!. I asked for clarification of the extra charge a few times and received no response. It will be my first and last purchase from berrylook. Extremely upset by the unprofessionalism.

Date of experience: April 19, 2021
Germany
1 review
0 helpful votes
Follow Hannah F.
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Ok I must be honest and I have to say that I was really disappointed by the clothes I bought. This all clothes looks like plastic and it's fake too. I really don't no if I should cry or laugh for spending 100$ in this shop and get this $#*!. The pictures and the clothes itself doesn't match even a bit. These clothes are even worse than 3rd class clothes. Please I beg all of you to never buy from this website and make the same mistake like me!

Date of experience: March 13, 2021
Singapore
1 review
0 helpful votes
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Although the logistics is not very fast, good things are worth the wait. The skirt I chose looks good, and the dress is also very suitable. Try to buy a larger size

Date of experience: March 10, 2021
Canada
1 review
1 helpful vote
Follow Renata K.
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It's simple fraud and robbery. I ordered something that looked nice only on the picture. The company didn't want to issue a refund and I couldn't return the product. Instead they offered 30% reimbursement and to keep the product.
I never received the refund and the dress was so cheap from so bad quality polyester that I had to threw it to the garbage.

Date of experience: March 1, 2021
Canada
1 review
18 helpful votes
Follow Lula K.
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(E*******), here is my order number. My order came 4 months late than what you have promised then was shipped back, never saw or touched the items. I am no longer interested to make business with this company. So stop offering me a coupon to shop more at your company and process my refund right away. For anyone who tries to shop from berrylook, Please please don't. Take your business somewhere else. You will only be left with runaround and disappointment for a money you have worked hard for!

Date of experience: February 23, 2021
GB
1 review
0 helpful votes
Follow Rosaria P.
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I have ordered a coat 2 week ago and I have not yet received a email regarding it. My money is already debited the day I ordered but there is still no sign of email or the product I ordered.
Plz I beg u don't order from this site
I am very disappointed
Its a scam
I don't even have a proof to prove it
I give a zero rating for this

Date of experience: February 21, 2021
Florida
1 review
0 helpful votes
Follow Silvia H.
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Don't buy here!
February 4, 2021

This webside shows pictures of products which are not even close to the real thing when you receive it. The quality is exceedingly poor.
Save your money!

Date of experience: February 3, 2021
Florida
1 review
0 helpful votes
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Size Does Matter
January 28, 2021

I placed an order for a Medium Classical Lapel Double Breasted Plain Swing Woolen Coat. With shipping, I was charged over $55.The shipment arrived, however the incorrect size was shipped. The outter bag was labeled Large and so was the coat. I contacted the company and advise they sent me the wrong size and air. They quickly responded and asked for photos. I sent three witch included a copy of the garment bag and the coat would still have the tags on all of which showed size large. They then offered me a $14 credit to use on their website. I told them that simply would not do and I paid well over that amount. I asked them to ship me the correct size and they could then send me a shipping label and I would be happy to return the large garment. The next offer they had was to give me an $11 refund and for me to pay to have the large garment return back to China. That is absolutely ridiculous. Since I ordered the correct size I should not have to pay to have the large coat shipped back to China. I will never order from this company again. I'm pretty sure I will never see any type of refund or see the correct size.

Date of experience: January 28, 2021
New York
1 review
0 helpful votes
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CRAPPY
January 27, 2021

IT TAKES FOREVER TO RECEIVE ITEMS AND NEVER CAN GET HOLD OF ANYONE MISSING ITEMW AS WELL ITTOOK MINUTES TO TAKE MY MONEY AND THE QUALITY IS FLEA MARKET CRAP DONT BUY

Date of experience: January 27, 2021
Arizona
1 review
4 helpful votes
Follow Katie L.
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I spend over $160 on there website and purchased few items of clothing, the quality is bad and the size is not accurate. They will make you return the items back to China if the items don't fit. They promise to give me a voucher but back out. I am so stressed out dealing with this company... shipping the items back to china will cost me a arm and a leg, don't buy from them. They are scum bags.

Date of experience: January 12, 2021
GB
1 review
1 helpful vote
Follow Sobia Z.
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Good quality about coat
January 11, 2021

Hi I gave 3 star because I order coat that was really nice coat but was to small on me so I decided to giv back I asked berry look company about refund they said ok they giv me some refund I said ok,, but after that no reply no refund pls kidnely can u solve my problems,

Date of experience: January 10, 2021
Connecticut
1 review
6 helpful votes
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BAD BUSINESS
December 24, 2020

It took 4 weeks to receive my order, that's after I notified Paypal I never received the item. I ordered a beautiful red coat with black fur around the collar. When received, the zipper was damaged and no fur around the collar, just buttons to hold the fur which did not come with the coat. I ordered a medium and it was too small. Way too small. It was like an EXTRA SMALL.
The e-mail Paypal provided was invalid. Poor quality and poor customer service.
ZERO STARS FOR THIS COMPANY IN CHINA.

Date of experience: December 23, 2020
Texas
2 reviews
0 helpful votes
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Bad Business
December 20, 2020

I have placed two orders with Berrylook and both payments were take from my account and I have yet to receive either order. No response from the company! Zero rating from me!

Date of experience: December 19, 2020
Tennessee
2 reviews
0 helpful votes
Follow Alina R.
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Nothing look like the picture they got. Its so cheap n wtf moment when u open the package. The only thing thats good is it actually arrive on time. But I cant wear any of my order, because of that cheap

Date of experience: December 11, 2020
Texas
1 review
0 helpful votes
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Not true to sizes
December 8, 2020

Ordered 3 items none of them fit, horrible... I don't think I will ever see my money, this site my be affiliated with meethers they are not true their sizes either scam out of 200 dollars. I am furious! During a pandemic I wont have Christmas gifts this year because of this people they are from China.

Date of experience: December 8, 2020
Michigan
1 review
1 helpful vote
Follow Terri J.
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I order a blazer and when I received it it looked home made. I emailed customer service and they said it will cost me more to return it. I asked for a refund and they agreed to give me $9.

Date of experience: December 7, 2020

From the business

BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!

We value all our customers:

Our professional customer service team is always here to help you. Your satisfaction is our top priority!

Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!

Enjoy your shopping at BerryLook.com.


berrylook.com
Hong Kong, LONDON, United Kingdom
+263
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