BannerBuzz Canada

I placed two orders with BannerBuzz and clearly emphasized that the products needed to arrive by a certain date. We approved every artwork file the same day it was sent to us. The final artwork was sent and approved immediately. Despite this, the order was never moved into production. No one at BannerBuzz informed us of any delays. We only found out 4 days before deadline — after we called them — that the team had completely forgotten to process the order even though the artwork was approved. Because of this internal error, the products were not delivered and the frame we purchased is now unusable. The delay had nothing to do with us and everything to do with their oversight. Very disappointing experience. I ended up having to request a refund which has NOT been handled

Worst customer service I have ever experienced. I called at 10:00 AM today to make an urgent adjustment to my order. I was transferred four times between different departments, only to end up back with the original department. I was then told someone would call me back within an hour. Two hours later, I called back and the line disconnected. I called again immediately, frustrated, and the line disconnected a second time. I called a third time and specifically asked to speak with the person already familiar with my case. I was told she would call me back within 30 minutes. An hour later, I had to call again. After being transferred yet another time, I finally spoke with her, only for her to offer no solution whatsoever. Buyer beware. BannerBuzz wallet points can only be applied to up to 25% of an order, and their Assurance Plus plan only covers claims made within 3 days of delivery. These limitations may be in the fine print, but they are far from obvious when placing an order. I would not bother paying extra for the Assurance Plus plan. With customer service this poor, do not expect meaningful refunds, credits, or compensation when problems arise. At this point, I can only hope my order arrives on time and in good condition, because dealing with BannerBuzz customer service again sounds like a nightmare.

I ordered a custom flag and contacted customer support in advance to make sure I chose the correct options. I was advised to request a black base using a comment. I followed those instructions exactly, but the flag was printed on a white base instead. Customer support kept treating this as a color issue, even though the problem was clearly the base material. After multiple emails and explanations, they offered only partial store credit and even issued it without my consent. Overall, misleading guidance and frustrating resolution process.

Unfortunately, I was not satisfied with my purchase. Especially the business cards. They were so tiny that I can't even hand them out and I need it for a huge market this weekend. It's almost embarrassing.

Print / colour quality is good on all products. At checkout I was presented with "review design proof" for an extra fee, but now understand customers can explicitly request a complimentary proof in the checkout notes. Nevertheless, upside-down printing should have been caught in pre-production. Leave plenty of time to deadline.

My new business cards turned out exactly how I imagined them. When I initially placed my order, the attachment for the front of the card had not been included. So the team at Banner Buzz contacted me to fix the issue. I also called customer care as I was very worried that the cards would be sent out incorrectly but the rep that helped me spent time looking up my order, assuring me that everything was fine and that the changes had been made. I wish I had gotten his name because he was super professional and friendly despite me being in a bit of a panic. Highly recommend Banner Buzz and I will be reordering cards and other products in the future, with confidence that they are committed to producing a great product and customer service. Very impressed!

The product showed up late. I paid 4 times the cost of the banner for express shipping to meet a deadline. It arrived late. I was told guaranteed shipping for Tuesday can also mean Wednesday. They refused a refund or even a part refund. Will never buy from them again.

It was great, we were able to talk to the designer directly who was working on our project, she even helped us by modifying our order to better suit what we needed. Amazing experience, highly recommend BannerBuzz

Impeccable work as always. Very satisfied with my purchase as well as customer service. I had some question which were addressed promptly and effectively. Couldn't be happier.

I had an amazing experience ordering from Banner Buzz. It's my first time ordering from this company and I am happy how the final product turned out! Definitely order from them again. Thank you again! 💕💯

BannerBuzz was excellent to deal with and the customer service was 100% fantastic. Highly recommend ordering from BannerBuzz. They helped me correct an honest mistake made when ordering and with a very fast turn around.

The process was easy, I appreciate the person checking the file pushed back on the quality of the image I uploaded as it would have been fuzzy. We ended up with a great product that looks fantastic. Thank you!

Customer service reached out and offered me a credit, based on the fact that I had purchased order protection, I requested a refund which they willingly processed. Although I was incredibly disappointed with the service on the production end of things, customer service has been great.

When I received my tent, I discovered one of the red locks was completely seized and would not budge, thus preventing the use of one of the tent's legs. My email to customer service received a quick reply, and after submitting a video of the tent showing its issue, I was offered a replacement red lock and an instructional video.

Great quality product and excellent customer service. There was a one-day shipping delay, but the support team responded quickly and resolved the issue. I received the product the next day and am very satisfied with the experience.

Banner Buzz made it so easy to upload artwork and the quality of these totes is exactly what we wanted. We ordered about 500 totes and we're super happy with our order.

I am very happy with the final product. The customer service was exceptional. I had a custom design that needed some extra attention and the interactions I had with customer service was very helpful.

Quality exceeds my expectations. Bunnerbuzz team enhanced the design I uploaded for my banner, and it came out really well! Bunnerbuzz team was accommodating, timely in their replies, supportive. My online experiences with them were really positive. Prices were reasonable, and Bunnerbuzz' promos and discounts were really useful at the time needed. I would definitely recommend Bunnerbuzz again! 😊

Great website and shopping experience. I was able to pick out the details of my business cards, upload my designs and approve my proof. Delivery was fast and efficient and packaging was great.

I uploaded my design for a flyer, and they came out exactly as expected. The site is super user-friendly and my delivery arrived early!

Very happy with how our banner turned out. They were fast with communicating and shipping. It came on the day it said it would.

Very pleasant professional experience from calling to order, to receiving my banners. I'll recommend your services to anyone looking

Thank you for a job well done. Pricing was competitive and the delivery was quick and we had regular tracking updates and notifications.

The ordering and design process was very easy - and the product was well-priced, great quality, and delivered before the estimated date. Thank you!

The purchase experience is straightfoward no problems or eccessive complications. Login, upload, buy, done. Keep it simple and what a wonderful experiece alltogether.

Easy to work with, quick to ship, and very helpful. They help ensure the finished product is as you imagine..

It was exactly what I had made online on the website. It was easy to design and arrived within about 7 days

I love the wide variety that BannerBuzz offers. The quality is always on point and the shipping was fast!

Ordering was simple, website was easy to use. Product came super quickly and product was great condition!

Loved how you reworked my logo to make it so sharp and professional! Great quality, will order again!

Easy to choose add ons, self design, quick turnaround time.

Please see the photo where you can see the issue

Quality material and artwork. Made to specs

Great price for a decent quality banner.

Easy and fast service. Got what I was expecting

Would recommended BannerBuzz.