BannerBuzz UKReviews 617

As I've said, you assume you can design both the visual and the practical material used for a banner but it takes more skill and experience than the average consumer has.

Incredibly helpful team and superb product. The quality is exceptional. Fast service also, great communication. Highly recommend. Thank you.

Shipping and insurance is miles too expensive overrated should not have been that much the product itself was good if it wasn't for the shipping and insurance I would use them again but never am I gonna do it again and £18 for something that would normally cost tracked and insured 4 pound

Placed ab order for a pub sign and received 2 peoples faces.

Very happy with this company! They have given prompt service every time. The first set arrived slightly damaged and they are now sending me another to make up for this. Really happy and will be ordering from here again!

Wanted to make sure everything was okay, from the approval, processing through to completion. I would really recommend.

My experience was good, my logo needed changing and they handled it very well, very happy with the outcome

AVOID! AVOID! AVOID!
It is indeed a shame that I have to give 1 star - when zero should be an option.

**** AVOID! AVOID! AVOID! ****

I ordered a banner that should have arrived 29th June.

I received tracking info from Bannerbuzz that showed a Fedex parcel coming from India.

I watched it travel (late) to France and then to the UK.

I then watched it go up and down the UK - but never delivered to me.

I emailed Bannerbuzz MULTIPLE TIMES - zero response.

I emailed their CEO - zero response.

I eventually got through to Fedex who advised that the tracking reference I had been given did not even have my name and address on it - it had somebody else's!

I am having to organise a recharge via paypal.

DO YOURSELF AN IMMENSE FAVOUR AND DO NOT USE THIS COMPANY!

I spent some time initially working out what style of banner was available and what information I would need to supply. Then there was the difficulty of providing images of a logo and a QR code which were suitable for copying. (Perhaps it would have reduced the time involved if I had been able to speak with someone rather than attempting to solve the problem using the chatbox facility.) As mentioned above, once that problem had been resolved, the process was thereafter trouble-free. Presumably because of the extra time it took to agree the design, the original delivery date was missed. However, delivery took place shortly thereafter.

Came to Bannerbuzz after recieving a poor quality product elesewhere, and am now a very happy customer... much recommended:-)

Ordered using assurance plus to ensure I received by a specific date. Chased from the day I ordered and still been told it won't arrive until 7 days after the delivery date. Their 85% positive reviews ended in November 2025. Checked trust pilot and google review and don't be disappointed

We contacted this company to request a few customisations to a quote. These were clearly discussed and agreed over the phone before placing the order.

After the order was accepted, they later changed their position and said they would not carry out the agreed customisations. This led to 2/3 days of back-and-forth, despite us reiterating that everything had been agreed in advance.

They then informed us the order was "on hold" and would be delayed by at least 4/5 days, stating they would not proceed without our confirmation of the new delivery date.

We responded that we did not accept the delay and requested to cancel the order.

However, they have now claimed the item has already been started despite previously stating multiple times that no work would begin without our approval, and are now refusing a refund.

This has been the worst customer service experience we've had in a B2B transaction.

Overall, the experience with the flag banners has been quite disappointing due to multiple quality issues. The graphics appear faded and washed out, which makes the banners look old and reduces their visibility from a distance. The print quality doesn't feel sharp or vibrant, and the overall finish looks below the expected standard.

On top of that, the hardware and stitching also seem poorly finished. The banner sleeve wasn't sewn properly, causing the material to sit unevenly and crumple instead of stretching out smoothly. This affects the presentation significantly and makes the banners look untidy once installed.

Combined, these issues give an unprofessional look and don't reflect well on the overall branding display.

Impressed with the end product but the site not easy to navigate

Easy to design, and the staff are very helpful if you get it wrong. If the photos etc. aren't large enough for the banner you designed, they will enlarge them for you.

So disappointed with this service. I went for the design option and it is truly awful. The wind hole is in the middle of my logo, the file name is printed at the bottom, and the whole experience has been very slow too.

Straight forward to use and great customer service throughout, very easy to use website, great communication from their team all the way through and a great quality end result.

Worst customer service experience I have ever encountered. The fact I have been sent survey when order was cancelled says it all!
Thankfully the refund WAS efficient!

Easy to navigate website that allowed me to purchase my required products with ease. Fast turn around. Beautifully printed products. Will use again

Abysmal colour and see through graphic, double sided = see through fabric!