On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BannerBuzz UK Reviews Summary
BannerBuzz UK has a rating of 3.8 stars from 603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz UK most frequently mention great service, good quality and quick delivery. BannerBuzz UK ranks 8th among Banners sites.
Instant Feedback
We monitor reviews for authenticity
I ordered ultra premium vinyl and it definitely looks and feels that way. The band logo I submitted is large and clear, no bleeding, sharp edges. Delivery time was good too especially as it appeared to be shipped form India. Will deffo use again
Your google advert says use FIRSTORDER code for 20% off plus free delivery. This enticed me in. Now delivery is minimum £10 bit miffed but continued anyway.
I needed a flag made for a festival and only had a week of advance notice and low and behold it came and helped make one of the most memorable weekends of my life
Hey Jacob! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The process to output is dreadful with timeline to delivery constantly change. Each time you query sometimes no reply the it's a completely different person, the chat facility is ok but agreed plan go nowhere. Then we have the telephone support. Dont even go there, from screaming babies on their line to being kept on hold for almost quarter of an hour, being transferred for about the same duration without any success it's completely hopeless. Service is not in the UK
Hi Lynne, Thank you for sharing your feedback — we're truly sorry for the frustration and inconvenience you've experienced. We sincerely apologize for the delays, inconsistent communication, and lack of follow-through. We understand how important reliable service and timely updates are, and we regret that we fell short.
We also acknowledge how unprofessional and frustrating your phone support experience must have been. That’s not the standard we aim to deliver. We’re committed to providing consistent, high-quality service — and it’s clear there’s room for improvement. Your comments have been escalated to our senior team for further review.
Thank you again for bringing this to our attention.
Requested a refund as decals were not up to standard, absolute nightmare customer service and no refund. Would not purchase from them again.
Hi Luci! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Simple, fast and great customer service! Will be ordering again.
Hey Sarah! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Both the flag and the cut out have really enhanced our event management experience. Great quality.
Hey Jamie! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
What's annoying with this company is so far I've had great value for money on the 6 banners over ordered.
They are truly let down by piss poor customer services and an even worse rewards t+c policy. "Earn points but need to spend them within a month" For part time users cannot possibly do this and lose out on earned points. A lot of which is gained from data entry in your accounts. The customer services people just give scripted statements and don't actually try to deal with anything
Hi Matt, We sincerely apologize for your experience with our customer service and for the inconvenience caused by the rewards policy. We have reviewed the chat conversation and understand that you are a non-profit organization. We truly value the work you do and appreciate your continued support through multiple orders. At the same time, we kindly request your understanding that, as a company, we must maintain certain policies to ensure consistency and fairness for all our customers. The rewards program terms, including the redemption period, are part of these policies and are clearly stated to avoid any confusion. That said, your feedback is important to us, and we will share it with our team so that we can consider improvements for the future. Thank you again for bringing this to our attention, and for choosing us for your banner needs. We hope to serve you again with an even better experience.
Good communication, professional approach, outstanding customer service, and efficient in resolving issue which raised due to delivery rough handling.
Thank you, Petra, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Excellent service good quality product fast delivery and easy to use website design
Hey Brian! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent. People at BannerBuzz were very helpful with advice and the whole process was very efficient.
Hey Philip! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was given an order at very short notice, after finding my printer couldn't do the required job a frantic order was placed with Bannerbuzz, email approval was swift and the item was with me within 72 hours.
Hey David! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quality sign fit for professional advertising. Definitely recommend Banner Buzz
Hey Chris! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very poor delivery service. Delivery came late a week later after paying for express service.
Hello Nirmala, Thank you for your feedback! We value your loyalty and apologize for the inconvenience caused. We are actively reviewing our processes to ensure better experience each time. As a gesture of goodwill, we're refunding your order's shipping fee. It will be credited to your account within 5-7 business days.
Product arrived late after paying for express delivery, it arrived 4 days after the promised delivery date and so missed the event it was ordered for.
Hi Callum, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Not too difficult at all. Happy with the product. Will be using again
Hey Susan! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy site to use. Easy download. Just need to see finished product.
The customer service was excellent with prompt emails to clarify design and a quick redesign from their team when my photo was the high quality required. The redesign was very close to my original
Hey Charlotte! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Anita! Thank you for your feedback. We're glad to hear you found the design tools easy to use, appreciated the quick turnaround, and were happy with the quality. Your satisfaction is our priority, and we look forward to serving you again in the future. Let us know if there's anything else we can assist you with.
Having bought a few products from BannerBuzz, I've been impressed by the quality as well as the delivery times.
It's easy to talk through your designs with their staff to sort out any issues so that you get your desired display/item.
Hey Gary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent product by buzz banners. I requested for the quality to be checked before print as it was a lower resolution image. This was done quickly and a preview of the quality of what the pixilation would be like was sent to me via email.
Shipped quick and arrived within the allotted time. Very pleased
Hey Sarah! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ask for high tac vinyl, doesn't look sticky enough for my use. Also asked for two stickers and two stencil for spraying. Did not receive this and only received four stickers. Also all the communication in the website indicated the items and company were uk based only to find the high postage cost was because the item came from India. Not impressed and a waste of my money.
Hi Steve! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Gareth! We are delighted to hear that you are pleased with our product, pricing and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!