BannerBuzz UKReviews 603

Great item, delayed delivery having paid extra for it to come in time and was a day late so could not take on the trip

Over the years we have had vinyls on Music Trailer for different Majorette Troupes and Dance Teams. The Quality and look of this latest vinyls to be applied are the Best Ever Vinyls we have purchased Plus the FREE service to make the vinyls become high resolution was FANTASTIC.

We've purchased two items now from Bannerbuzz and have been so impressed with the product/service we received. High quality fabric, easy ordering process (I've used both the "upload your own" and the designer on the website itself), quality printing especially as we ordered large items. Great service too both over the phone and with quick turnaround and delivery times. Would 100% recommend!

Great service, communication and an efficient delivery with a great product at the right price.

Where do I start I ordered a 3m tube man and 1.8m fan my fault totally, issue being screw fell out of fan on first use rattling banging, complained and get told I ordered wrong size, so I need to order new size fan which I did, but went back and said fan still not fit for purpose they eventually agreed and wanted me to pay an upgrade to a larger fan but had already ordered a bigger one so didn't want this, in the meantime the larger one I upgraded too arrived but it was in fact another smaller one so I have now paid £60 extra for a fan that I paid a lot less for and now have two small fans one not fit for purpose and other not what I even ordered… absolute joke, I cannot understand how this can be so much hassle.

Bad experience. This has been stuck at Delhi airport for more than 2 weeks. It wasn't obvious upon ordering that this was coming from outside the UK. I won't have this in time for the event I ordered it for. I've been told to contact the couier. No help from Bannerworks.

Ordering and uploading artwork was straightforward. Following confirmation of order I noticed event dates were incorrect. Emailed problem and also via chat function. The latter was excellent and customer service advisor was able to correct my order and allowed me to upload amended artwork. There was a problem as revised proofs sent through still showed the original dates. Contacted the customer services the next morning and explained the issue - the advisor reassured me that the correct dates would be printed although emailed proof to sign off still had original dates. However, pleased to say that when order arrived the banners had the correct dates. The banners arrived earlier than expected - excellent quality and at a good price. Will definitely use again.

I ordered the banner thinking it would arrive within the gime frame i needed it for an event. It didnt turn up til 4 days too late and ihad to buy another one from another co. It said on the tracking coming via India when i thought it was uk. Ive emailled several times to get a refund or at least a reply... nothing not happy

The communication was slow and frustrating, taking 2 weeks to agree one design we were remotely satisfied with. We kept receiving multiple emails, closing our ongoing enquiry and messages advising that the changes we wanted could not be accessed from your own software.

Wide range of products and customisation, customer support at all hours is superb, the turnaround time is fantastic, and the quality of great, at a good price.

The process of ordering the banner was straightforward, communication was good and delivery was punctual.

We ordered a flag to wave at an anniversary concert. We ordered it two weeks before opening night and it arrived with 5 days to spare. Nice quality and great printing

The service provided is top notch first class from the start right through to delivery

Great service, kept informed and arrived really fast, love the blower and snowman tube, very comical

Great service throughout. Preview received almost immediately. Made exactly to my specs. Super fast delivery.

Absolute waste of space company. Sent my items to a drop off despite me paying for home delivery. Never informed me it was sent elsewhere. No communication about package. When I raised with customer service I was gaslit that I had missed all their emails - I had not, and yes, I know how to check a junk mail folder. Asked for a refund as my items arrived after the event I needed them for. Got ghosted.

Ordering process was a bit confusing, but not as much as the follow up emails which told me they were closing my ticket as they had not heard from me, even though they replied to my email.Lots of confusion as to whether the order had been completed & posted to.Very pleased with items once they finally arrived, so gave a 4 star score. Not sure I would want to go through that again though.

I know that shipping isn't in your full control, but more support needs to be provided when there are shipping delays -- especially when we pay much extra for rush. Our banners arrived 3 days after our event and when I flagged this prior to it being so late, the support I received was beyond frustrating and dismissive. And in the end it didn't work out as I expected, so I was even more frustrated.

Terrible experience ordering from this company. I ordered these two banners for an Open Day event at our University. I specifically paid £100 extra for express delivery to ensure it would arrive in time. Delivery was due on 10th September, with the event being on 13th. At the time of writing, it is 22nd September and still only one part of my order has arrived. I called the customer service team who were helpful to be fair to them, but it is clear nothing was going to be done to ensure I received my items unless I had gotten in contact. The company take little responsibility for ensuring the items get to you once they have been created and sent off for delivery. The items are shipped from India and have to go through many checks which can delay things. They used UPS as the courier on the UK who claimed they were unable to find the address I provided, but made no effort to get in contact with me, despite me having provided a contact number.

The entire process was fast, easy to understand and any alterations were implemented without fuss. Great product! Look amazing