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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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Placed an order a week ago. Money was immediately taken from my checking account. No confirmation email or order number was ever sent. I reached out and was immediately sent an email stating that they recieved my ordered and thanking me and I was given an order number. When I go to the website to check the order status, it states that the order number is invalid. I've reached out multiple times and recieved no response. Absolutely ridiculous. I've given up on any hope of being given an ETA. Hopefully I get a refund from this horrible company.
No one should do business with this company - they have no customer service from this company at all.
I purchased a waterproof soft-shell jacket and waterproof pants, which finally arrived after more than a month after ordering. Both of the items were supposed to be sized medium, but both are huge. For example, I am 5'10" tall, and the pants are more than six inches too long for me. I cannot tell whether they sent me wrong size or if their sizing is incorrect, because neither item of clothing that they sent have any labels. No size labels, no brand labels, no care labels, no nothing!
I have tried to contact them via phone (the outgoing message says they will call back, but they never do), via text message (they never respond, but do send sales texts to me several times each day), and via email (no response other than more sales offers).
Don't make the mistake I made. Do not try to buy from Baerskin!
Hi Graham,
I’m so sorry to hear about your disappointing experience with your order and the challenges you’ve faced trying to get in touch with us. Receiving items that don’t fit properly, is understandably frustrating, and I want to make things right for you.
Please email me directly at [email protected] with your order details and any photos of the items you received. I’ll personally review your case and work on a resolution for you as quickly as possible.
Thank you for bringing this to my attention, and I’m here to help.
Best regards,
Stephanie
These people don't have any customer service, repeated calls (get disconnected every time), repeated email (no response) only to finally get an email saying order has shipped and they have the nerve to send you another email asking for a review on the shipping email, pathetic. Don't buy anything from these people if you are expecting to get your order quickly and have som sort of professionalism as it applies to customer service. Still waiting for my order to arrive, it is literally coming on a slow ship from China!
Hi there,
I’m truly sorry to hear about your frustrating experience. Your feedback is incredibly important to us, and I’d like the chance to make this right for you.
Please reach out to me directly at [email protected] with your order details. I’ll personally look into your case and ensure we find a resolution.
Thank you for bringing this to my attention. I’m here to help and look forward to hearing from you.
Best regards,
Stephanie
I searched for Baerskin returns and read the company does NOT accept any returns. I misclicked and inadvertently ordered 2 and only want 1.
Customer service anyone?
Douglas Scripture
*******915
*******@yahoo.com
Hi Douglas,
Thanks for reaching out here!
Sorry to hear about the mishap while ordering. Rest assured, we do accept returns and one of our agents has reached out to you via email. Thus, please feel free to check your inbox.
We appreciate your understanding and are here to help with whatever you need!
Best,
Stephanie
By way of background I live in Canada where the average winter temperature is -15°C (5 degrees Fahrenheit) with temps dipping as low as -40 °C. This company is really doubtful where product quality comes into play. The reviews are all exceptional only five stars? I am really disappointed and wondering how reviewers can comment that this is such great product quality, where neither quality nor service exists. They look cool but the military look is all in your imagination, but it's just basic fleece material, no cool technology here, no protection against the rain or snow. No wind protection, not warm at all, you cannot get it wet or it will lose what little insulating factor it might have had. Honestly buying a cheap hoodie will keep you warmer and protected better than this will. The ads made me think this would be the perfect jacket for fall and winter days. I can tell you the wind will rush right through it. If you wear the Baerskin hoodie in cold weather you most assuredly will freeze. This jacket is nothing special. The quality is garbage with loose threads at all seams. The wind freely rips through this material, and the drawstring on the hood is garbage. It reminds me of a laundry bag that cinches tight with a string. The hood is useless. The bungee-style draw cords, when used to tighten the hood around your cheeks, flop around your face and mouth as you walk - poor design. The wind will whistle right around your neck. Waist toggles don't tighten down and hold very well. The Pulitzer Prize fictional advertisement drew me right in. Kudos to the writer(s) of this inferior product who can make such a terrible hoodie like this, sound so amazing. Top notch fiction! It's suspiciously like a Chinese company shipping out cheap garbage pretending to be an American company. Save your money and buy the same exact thing in other brand names on Amazon, but with much better quality and better pricing. They have no phone number to call and only reference an email (which doesn't work) with their "safe return"… I tried to contact the company to return the hoodie, but you can't talk to anyone about returns, email only. Well they don't respond to emails either. I contacted PayPal with my issue, and magically I got a response from the con artists. Sure, they'll take back the hoodie as long as I pay for the shipping (buried under terms and conditions section 14). I said no. Then they said they would send me another hoodie at no charge or refund me 40% of the purchase price. Why would I take 40% back for a terrible product? Well if you take 40% and X it by junk, you still have junk and an unusable product. You have been warned; Caveat Emptor (Buyer beware). Do yourself a favor and Google bad reviews for Baerskin. Fool me once, shame on you.
Hi Nick,
Thanks for your detailed feedback!
I’m truly sorry to hear that your experience with us didn’t meet your expectations, and I completely understand your frustration. It sounds like there were several key issues with both the product performance and customer service that need attention.
We absolutely value your feedback and appreciate your honesty. Based on what you’ve described, it seems like the hoodie didn’t provide the protection or warmth you were hoping for, especially given the harsh winter conditions in Canada. We strive to provide high-quality gear for all kinds of outdoor activities, and clearly, this product didn’t meet your needs or our standards in this instance.
In terms of product quality, we are constantly reviewing and improving our designs to ensure they meet the demands of our customers, and your comments about wind and water protection will definitely be taken into consideration. However, I do want to inform you that the hoodie is mentioned to be only reasonably weatherproof and can't stand to protect you alone in such harsh weather.
Thank you for your understanding and if you need anything, please reach out to me at [email protected]!
Best,
Stephanie
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
Hi Matt,
I am truly sorry to hear about the issues with your recent order and the lack of response to your previous emails.
I understand how frustrating this experience must have been, especially when you’re still missing part of your order.
Thank you for bringing this to our attention, and I want to assure you that we will address this immediately. It looks like there was a mix-up with your order, and we're investigating the situation to ensure the remaining two hoodies are sent out to you as soon as possible.
We have recently sent you an email regarding this concern. Please check your email inbox.
We deeply regret the inconvenience and appreciate your patience. We value your business and hope to restore your trust in us.
Best,
Stephanie
Zero customer service, been waiting two months for 3 tshirts, no address to file a BBB complaint. Take your money and ship you nothing in return. Ignore emails and phone nmbr does not allow you to talk to anyone. Scam!
Hi Mark,
Thank you for your feedback!
I checked your case in the system and found that our agent has already responded to you. Your package was unfortunately lost in transit and we are very sorry for this inconvenience.
Although we do our best to ensure that every package is delivered quickly and safely to the desired address in cooperation with our shipping partners, errors occasionally happen and we take full responsibility for that.
Be sure that we have already sent the request for reshipping the new package and, as soon as it is sent, you will receive a confirmation email with the tracking code.
Please check your email inbox and continue communicating with our agent for any additional details.
For all other questions, feel free to write to me at [email protected] and I will be happy to help.
All the best,
Stephanie
I ordered the bearskin hoodie about 2 months ago, and was told it would ship on 4/15. I contacted them on 4/18 and have not received a response.
Hi Barry,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that your order was already delivered and our agent wrote you about that. Please check your email inbox and continue communicating with them for any additional details.
For all other questions, feel free to write to me at [email protected] and I will be happy to help.
All the best,
Stephanie
My zipper broke about the 3rd time I wore it. It was a gift and I dont have my receipt and they would not honor the warranty. A rep there names Stephanie even promised to replace it if I sent the pictures, then they reneged on their word. I'm a disabled first-responder and I'm getting the word out to everyone I can.
Hi there,
Thank you for your feedback!
We are sorry for not being able to respond to you sooner.
We want to assist you immediately and provide you with a satisfactory solution. Unfortunately, we cannot expedite your case further without the necessary information such as the order ID, the email address used for the purchase, or the name of the person who bought the hoodie.
Since we protect our customer's privacy and we don't want to ask you to share necessary info here publicly, please contact me at [email protected] and I will be happy to help.
Thank you for understanding!
All the best,
Stephanie
Received one for a Christmas gift from a very sick person. It started with a cheap zipper, on the worng side for American use, or for women in the USA. It was only after a few uses, the zipper broke and cannot be used anymore, as one of the teeth fell off. I contacted Baerskin many times and finally did get a reply. They stated they had to have a receipt, I said it could not be obtained as the persont that purchased it was quite ill with terminal cancer. Not happy with that, I posted on another site and a company representative named Stephanie said not having the receipt was not prpblem, fo me to take a coupkle of pictures, send them in and they would make adjustment. I sent in two god pictures, an again they said they could not do it without a receipt, gt in touch with another rep, they said same thing. I cut and pasted the response from Stephanie over two weeks ago, and now no one will repspond at all. I'm a disabled first responder and really am not able to buy another, so perhaps this post will help. I will eventually try to tell my story everywhere I can.
Your message
To: 'Baerskin Hoodie'
Subject: RE: THIRD REQUEST for POOR SERVICE AND DEFECTIVE PRODUCT
Sent: 2/19/2024 7:11 PM
Was read on 3/1/2024 8:20 AM.
They are scammers! Buyer beware! The directly lie about shipping it and when I disputed it my bank they showed proof of shipping to some other address. The they said they ship to my correct address and never did, I tried for months working with them and I got a run around time after time. They stole my money, I never got the products and they are a shell company.
Hi Windy,
Thank you for sharing your experience with us.
After reviewing your case in our system, we observed that the address change request was made after the ordered product had already been shipped. We regret any inconvenience this may have caused. Please note that the product was dispatched to the address provided by you during the ordering process.
After the communication with the bank, we can see that the case is closed. However, we understand your frustration and we will consider your feedback in future procedure changes.
Should you need further clarification on the process, please contact me at [email protected].
All the best,
Stephanie
I ordered three of these hoodies in large and received three XL hoodies. I contacted them for resolution and they never responded. Soooo...
Hi David,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
We hope that you have contacted our customer service in the meantime and that everything regarding the exchange was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help.
All the best,
Stephanie
Loved the first but they improved the design so I had to buy another one! My favorite part was the change in location for the chest pocket so it went the other way. Now I can fit my Iphone in it!
Hi there,
Thank you so much for sharing your impression with us!
We are very happy to hear that you are enjoying the improvements on the latest 3.0 version of the Bærskin Tactical Hoodie.
This version has 6 internal pockets (3 zip pockets & 3 drop pockets), round toggles, arm zips moved to upper sleeves for ease of movement, and rubber tab adjustable cuffs.
It's made from anti-pill fleece which will not incur pilling. This refers to the little bubbles that you may have seen around areas where the fleece frequently rubs against the body. The anti-pill is of a better quality and ensures longer lasting.
Your confirmation gives us a sign that we are on the right track and that we should carry on as before.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
Hi Malky,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
It is very important to us that you had good communication with our customer support team and that everything related to your order was easily resolved in your favor.
Our goal is to respond as soon as possible because we prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
We Purchased 2 of these. Waited a long time for them. Now my issue is the main zipper. It doesn't stay closed. It opens from the bottom. I see from these reviews that other people have zipper issues Baerskin says I'm out of warranty. How convenient. I see in here they answer the reviews but all they do is talk, they don't fix the problem. So you're stuck with a hoodie that doesn't work. And at the price we paid that is a scam. I have hoodies that I have for over 10 years with no zipper issues. I will continue to post my reviews on this product and company on all social media platforms until they take care of my issue. And then try send me a survey to take on how my issue was taken care of. So sad.
Hi Johny,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at [email protected] and I will be happy to help.
All the best,
Stephanie
Good overall but, don't expect to get delivery in a few days.
Hi there,
Thank you so much for sharing your thoughts with us!
We're thrilled to hear that you love the quality of your new hoodie. Our goal was to design a model that would be versatile, resistant to different weather situations, and at the same time elegant. Every pocket has been carefully designed to provide enough space to store essentials during various activities.
We produce it from high-quality materials in order to satisfy all the needs of our customers in the best possible way. Our intention is for our product to be durable and to provide many years of enjoyment to everyone who wears it.
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we are working on improving this service and we expect better results in this aspect very soon.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I ordered my husband one of these hoodies, intending for him to receive for Valentine's day. Order placed 2/7/24. No such luck. I contacted the company to find out where it is... I get a mysterious tracking number that tells me nothing.
4PX
2024-02-16 09:59:31 Parcel information received
Info Received
UnknownUnited States
2024-02-16 09:59:31.
Parcel information received
Customer service has been worthless in regard to answering any questions. Would NEVER buy from this company again.
Hi Lisa,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already informed you via email and social media that the package is in transit at this point. Please check your inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at [email protected] and I will be happy to help.
All the best,
Stephanie
I had ordered 3 different sizes of hoodies as gifts. One was too big and I then received a new 1 in correct size without any issues. All of us love these Hoodies! Warm and absolutely love the pockets!
Hi Jodi,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
It is very important to us that you had good communication with our customer support team and that everything related to the exchange was easily resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
The hoodies are great, very warm. And they even gave me a free one, after I ordered the wrong size. I got one for every member of my family, we all like them.
Hi Terry,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you and your family are enjoying the quality of your new Baerskin Tactical Hoodies. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production of the hoodie we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
It is very important to us that you had good communication with our customer support team and that everything related to the exchange was resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I bought a jacket and a hoodie. Both zippers broke within 45 days, after the mere 30 day return policy. Over-hyped junk.
Hi George,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
We are sorry to hear about your zippers. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help.
All the best,
Stephanie
I have bought 6 in the last couple of months, 2 for me and 4 I gave away as gifts!
Hello Brian,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the quality of your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
In production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement for the wearer.
The fact you purchased several hoodies for you and your loved ones tells us that you gained trust in our brand and for us, there is no better motivation to keep on doing our business in the same manner.
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
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Hi Heather,
I’m truly sorry for the frustration and confusion you’ve experienced with your order. Not receiving a confirmation and then encountering issues with tracking your order is unacceptable, and I want to resolve this for you.
Please email me directly at [email protected] with the order number you were given or any details you have about your purchase. I’ll personally look into this and ensure you receive either a clear update on your order or a resolution.
Thank you for letting me know, and I’ll do everything I can to make this right for you.
Best regards,
Stephanie