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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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I ordered in early December and received tracking info a couple of days later, but the hoodie never arrived. Tracking keeps saying processing in the facility.
Send a couple of emails but NADA! Looks like I got scammed! Shame shame!
This tactical hoodie shows everywhere, I guess they have a great marketing team, yet they don't really care for customer servicer.
I bought one for me and my son. Turns out this is just a Chinese company shipping out cheap garbage pretending to be an American company. They take about a month to arrive and when you get it you'll be seriously disappointed in the quality. It's thin and doesn't even have a liner inside. All the stitching is showing and it is thin unlike the ad shows. If you wear it in cold weather you'll freeze. In addition they have no phone number to call and only reference a email with their "safe return"… of course they do not answer any emails. Complete scam, I learned the hard way, but I got my Cc company to reverse the charge. Luckily they protect from scam sites.
Save your money and buy the same exact thing in other brand names on Amazon that probably come from the same factory in China.
Hello there,
Thank you for taking a few minutes to share your feedback here!
We understand that it took quite some time for your order to arrive, only to find out that it doesn’t meet your expectations. Additionally, you have been having a hard time contacting us. We are very sorry to hear that.
We acknowledge that everyone has different needs, and finding the right hoodie can definitely be challenging, especially when dealing with issues like the ones you just described.
As for our shipping time, we admit that it has indeed been one of our main weaknesses in the past year. Luckily, we have found better transportation solutions. We expect things to improve soon.
We can see that you have already sought help from your bank for a refund. If you ever have concerns or require further assistance, you may write to me at [email protected], and I will be happy to help you.
Best,
Stephanie
I received a hoodie as a Christmas gift and unfortunately the sizing was wrong. These hoodies seem to have a large fit to them so I need at least a size or two down. I have been attempting to contact their customer service for over two weeks and I have received no reply.
Hi Brian,
Thank you for taking a minute to write us a feedback!
We understand that the Baerskin Hoodie you received as a Christmas gift did not fit you quite well, and when you tried reaching out to us to have it exchanged for a different size, you did not receive a response. We apologize for the inconvenience!
We must admit that we have been overwhelmed with the high volume of emails we have been receiving. We are updating our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
If you have yet to receive assistance from one of our Customer Support agents regarding your request for exchange, kindly contact me directly at [email protected], and I will be more than happy to assist you.
Best,
Stephanie
We've ordered two hoodies. One doesn't fit and we've emailed the company several times with no response. We found a phone number, but you can't talk to anybody on that line. Do not order from this company. All they do is take your money and run!
Hi Mark,
Thank you for taking the time to share your thoughts with us!
It seems that our lack of response has caused your frustration towards our company. We understand that you ordered two Baerskin Hoodies from us and one of them did not fit you quite well, and when you tried contacting us via email, you did not receive a response. Please accept our sincerest apologies for the inconvenience!
We must admit that it has been taking us quite some time to respond due to the high volume of emails we have been receiving. We are simplifying our Customer Support procedures and hiring more agents so we can address our customers’ concerns in a more timely manner.
Hopefully, you have already received assistance regarding your concern - but if you still haven’t please reach out to me directly at [email protected], and I will gladly help you further with this matter.
Best,
Stephanie
Ordered 2XL which arrived and was so small it would barely fit at the shoulders and the chest gapped by 6" from closing. Spent all day trying to get a response from company. I got a computer response on the 2nd day that was no help. 3rd day I got computer response with some directions if read carefully. By the 4th day I had enough information to return items requesting full refund. Sent all items, unworn, in original packaging, via USPS priority mail with tracking number. I'm waiting for credit to show up on credit card. Save your self a lot of hassle and don't do business with these folks.
Hi Pat,
Thank you for taking a few moments to leave your review here!
We understand that the Baerskin Hoodie you received was not the right fit for you, and getting assistance from us regarding returns had been challenging for you.
We are updating our Customer Support procedures and adding more agents to our team so we can respond to our customers in a more timely manner.
It seems that you have already received the help you need, and you ended up returning your products back to us for a full refund.
We hope you have already received your refund by now - but if that's not the case, please write to me directly at [email protected] so I can look into this and assist you myself.
Best,
Stephanie
Think they are a scam. Like others here, I ordered in mid December and have not received. When I email they send canned replies, like it is out to deliver by local carrier (same message I got a week ago). None of the emails say where it actually is. No response to requests for refund. Just curious, think they may actually be sending mass mailings with the same order number--anybody out there have order number ******* on their emails as their order number, like mine?
Hi Jean,
Thank you for taking a moment to post your review here!
We understand that the long shipping time and lack of concrete tracking information has caused you to have doubts regarding our company. On top of that, you didn't receive any response to your requests for refund. We are truly sorry to hear that!
We must say that we have been ill-prepared for the high volume of orders we have been receiving lately. We are making some changes, and we expect our shipping speed to improve soon.
We hope your order has already made its way to you by now. However, if it still hasn't, please reach out to me directly at [email protected] so I can look into this and help you locate your order.
Best,
Stephanie
I Ordered 3 Baerskinhoodies in mid December. I was charged the full amount on December 17th but it is now Jan 7,2023 and they still have not arrived. Sent messages to inquire but absolutely no response. My customer rating for this company currently is near ZERO. Feels like I have been scammed out of $269.
Date December 17,2022
Product Cost
BÆRSkin Tactical Hoodie Gray-L × 1 89.95 USD
BÆRSkin Tactical Hoodie Brown-3XL × 1 89.95 USD
BÆRSkin Tactical Hoodie Black-XL × 1 89.95 USD
TotalUSD 269.85
Rick H
Hi Richard,
Thank you for taking a few minutes to share your thoughts here!
We understand that the long shipping time and lack of response on our end has left your experience with our company so much to be desired. Please accept our sincerest apologies for the delay and inconvenience!
We are making some changes to our Customer Support procedures and hiring more agents so we can respond to our customers faster.
There have also been some slight delays in the processing and shipping of some orders due to the surge in volume of orders during the holiday season. We have been making some upgrades to our shipping department, and we expect things to improve soon.
We sure hope your order has already arrived by now. However, if that's not the case, please email me directly at [email protected] so I can look into this and find out what happened with your order.
Best,
Stephanie
We have contacted customer service several times, as we ordered 2 hoodies-for Christmas gifts-and I was out last minute running to Kohl's to find a different gift2 days before Christmas! I'm so peeved that your company has no phone number to get a hold of a Representative of Bear Skin 2.0! I guess I'm gonna file with the BBB on Monday! This company appears to be a scam! Never again will I be taken from this company again, and I'm telling you-think very carefully before ordering from them bcuz they don't know how to run their company and the customers are left holding the bag. It's an empty bag, but regardless-I'm out about $200 and I'm sick of waiting!
Hi Sean and Nan,
Thank you for taking a few minutes to write your review here!
We are truly sorry to hear that your Baerskin Hoodies were not delivered in time to be given as Christmas gifts, and that getting ahold of one of our Customer Support agents had been challenging for you. We understand how frustrating this must have been.
We must admit that we have been severely underwhelmed with the ever-increasing volume of orders. As a result, there have been some slight delays in the processing and shipping of some orders in the past month. We have made some changes, and we expect things to improve soon.
As for our customer service, we admit that we have had difficulties catching up with the overwhelming number of emails we have received over the holiday season. We are updating our Customer Support procedures and adding more agents to our team so we can accommodate our customers' concerns in a more timely manner.
Hopefully, you have already received your order by now. However, if you still haven't, please contact me directly at [email protected] so I can investigate this and give you an update on your order.
Best,
Stephanie
I would think twice about ordering from this company. I never write reviews but have been so upset about their lack of response regarding a return/exchange that I decided to express my opinion. My husband ordered two M size hoodies which is his size in most everything. The hoodies were more like a large on him. Very big. So I wanted to return for an exchange but they have no phone number and I have emailed them twice with no response. I find this completely unacceptable. These were expensive and now I am stuck with a product that he cannot wear. I would NOT buy from them. I deplore companies that falsely advertise their policies. Terrible company!
Hi Jill,
Thank you for taking the time to write a review!
It seems that our lack of communication with your request for assistance for a return/exchange has caused your less than ideal experience with our company. We understand that the Baerskin Hoodies your husband ordered did not fit him well, and when you tried contacting us to have the products exchanged, you did not receive a response. That must have been such a nuisance. We apologize for the inconvenience!
We must admit that addressing all our customers' concerns in time had been challenging for us in the past month due to the high volume of emails we have been receiving. We are simplifying our Customer Support procedures and hiring more agents so our customers won't have to wait as long for a response.
As for your order, we definitely do not want you to feel that you paid for something that cannot be worn. If you haven't received assistance regarding exchanges yet, please write to me directly at [email protected], and I will assist you with the process myself.
Best,
Stephanie
Ordered here first week of December- they never processed it till Dec 19- didn't receive by Christmas and when the did respond 1 week after I emailed them they said it was due to shipping.
Hi Misty,
Thank you for taking the time to send your feedback here!
We understand that the long shipping time and difficulty with getting in touch with us had caused your experience with us to be less than satisfactory. Please accept our sincerest apologies for all the trouble!
We have been receiving a high volume of emails since the holiday season started, and we must admit that addressing all of our customers' concerns in time had been challenging for us. We have made some updates to our Customer Support procedures and hired more agents so our customers won't have to wait as long for a response.
As for our shipping time, we have to say that this has indeed been one of our main weaknesses in the past month. We have made some upgrades, and we expect things to improve soon.
If you have yet to receive your order by now, kindly email me at [email protected] so I can look into this and help you find out what happened with your order.
Best,
Stephanie
DO NOT DO BUSINESS WITH THIS COMPANY. This company scammed me out of $100. I purchased this hoodie on 12/8 and haven't received anything. They do not have phone support and the chat they have on their website doesn't even work, it only asks you to submit your email so that they can reach out to you (which they never do). The only way to contact them is via email, so I did. I asked about the status of my order and never received a response. It's been 3 days since that email was sent and still no response. I followed up this morning via email and received a response from my email provider saying that the email I am trying to contact has blocked me from sending them communications! This just proves what a scam this is. Take my advice and that of the other negative reviews online. Steer clear of these bad faith merchants.
Hi Lindsay,
Thank you for taking a moment to share your feedback here!
We understand that as of writing here, you have yet to receive your order or a response to your attempts at communicating with us. On top of that, you were informed by your email provider that you have been blocked from contacting us. We sincerely apologize for the delay and inconvenience!
Admittedly, we have had difficulties with addressing all our customers' concerns in a timely manner for the past month. We have been simplifying our Customer Support procedures and adding more agents to our team so we can resolve our customers' issues faster.
Regarding our shipping time, there have been some slight delays in the processing and shipping of some orders during the holiday season. We have made some upgrades, and we expect things to improve soon.
As for the issue with your blocked email, we are sorry this happened. This is definitely not something that we would do, as we are always open to hearing our customers and assisting them with their concerns. However, rest assured that we will be looking into this and make sure that this doesn't happen again with other customers.
Hopefully, you have already received your order by now. If you still haven't, please send me an email directly at [email protected], and I will make sure to investigate this and provide an update on your order.
Best,
Stephanie
Having trouble contacting them for a return. No phone, there web site links do not work for me. Looking for a phone number, anyone got one that works. Thanks
Hi Jay,
Thank you for taking a minute to leave a feedback here!
We are sorry to hear that getting in touch with us regarding returns had been a difficult task for you.
We would like to inform you that our email address is publicly available on our website. However, if you still haven't contacted us by now, please email me directly at [email protected] and I will help you with the return process myself.
Best,
Stephanie
Takes a month to leave warehouse and then longer to ship. Don't expect in less than two months. I would suggest saving your money. They charge you immediately.
Hi Susan,
Thank you for taking a few minutes to write your review!
We are sorry to hear that the long shipping time has caused your experience with us to be less than ideal.
We admit that we have had issues with shipping in the past month. Fortunately, we have found better transportation solutions, and we expect things to improve soon.
We hope your order has already arrived at your destination by now. However, if that's not the case, kindly contact me directly at [email protected] so I can look into this and assist you further.
Best,
Stephanie
Contacted customer service and they were super helpful. They are going to send out the right size free of charge. Heck they even told us to keep the other one. Hoodies seem super legit and customer service was quick to respond. I will be ordering a few more hoodies for gifts during the holiday season. Bearskin is a legit company.
Hi Jesse,
Thank you for taking a moment to share your thoughts here!
We are so glad to hear that you are satisfied with our Customer Service, and that you have already received a resolution for your concern. Your feedback is valuable to us, as it lets us know that our efforts are worth it.
We hope you have already received your replacement hoodie by now, and that it finally fits you well - but if that's not the case, please feel free to email me directly at [email protected], and I will be more than happy to assist you.
We are also delighted to know that you ordered more of our products to give as gifts for the holiday season. We are truly grateful for your kind words and support of our products, and we hope to see you more often at our store in the future!
Best,
Stephanie
When I first ordered this I thought instead of damn well be worth it that's a lot of money for me and then I started reading more about it and I said okay if it's make up to what it's be to be it's worth it. I might have to wait about 3 weeks to get it LOL and I hate that but it's okay cuz when I came in the mail it was one hell of a big smile on my face especially when I felt it oh it's not that felt that it's not that material that you put it on and you said oh I don't like this material no it's so soft but hey when is right around the corner and this is going to work out great for me cuz I can even wear it during the spring time and the fall I might have to put it away for the summerand I put it away fot summer, but never know. But it's made out of good stuff good material plenty of pockets and I hope you will enjoy it as much as I will.
Hi Stanley,
Thank you for taking a few minutes to write us a review here!
We are thrilled to hear that our Baerskin Hoodie met your expectations and that you were satisfied with the number of pockets and the material used for the product.
Our team works hard to develop high quality products that our customers would be satisfied with, and we are glad to see it paying off.
Thank you for choosing to shop with us! We hope to do business with you again soon.
Best,
Stephanie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barbara,
Thank you for taking the time to write us a review!
We understand that as of posting here, you have already received tracking information regarding your order, but your order itself hasn’t arrived yet. On top of that, getting in touch with us had been a difficult task for you. We apologize for the inconvenience!
We have been receiving a high volume of emails lately, which is why there have been some delays in our response. We are simplifying our Customer Support procedures and adding more agents to our team so we can address our customers’ concerns more promptly.
Regarding our shipping time, we have to say that we have been severely underprepared with the rise in demand for our product. We already made some upgrades in this department, and we expect things to improve soon.
We have recently responded to your email with a satisfactory solution for your concern. Kindly check your inbox. If you have further concerns, you may indicate that in your response to us.
Best,
Stephanie