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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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Ordered 2 hoodies 23 days ago and have sent 2 inquiries as to why I haven't received shipping notification yet. Only communication I receive from this scam company is an apology and a coupon code for another purchase, as if I would ever do business with them again!
Very disappointed in this product. $100 for a hoodie and the damned zipper does not work. Very disappointed.
Hi John,
Thank you for taking a moment to post your feedback here!
We are sorry to hear that you were not satisfied with our Baerskin Hoodie! We understand that you seem to be having a hard time getting the zipper to work, and that you did not like the material used for the product.
We would like to inform you that our Baerskin Hoodie features a 2-way zip that is designed to open from the bottom of the zip as well as from the top. This type of a zip adds extra breathability and better temperature control, as well as easier access to internal pockets (our hoodie has 3 of them!). If you need further instructions on how to use this feature, please get in touch with me at [email protected].
As for the material of the product, we decided to use a double-napped heat retaining fleece that remains light and packable, so you can conveniently bring your hoodie with you everywhere.
If there's anything else we can assist you with, you may indicate that in your email to me.
Best,
Stephanie
Excellent jacket! Fast shipping and outstanding customer service! Will be purchasing more items soon.
Hi Mandee,
Thank you for taking a few moments to leave your feedback here!
We are truly grateful to know that our product met your expectations, and that you were satisfied with our shipping time and Customer Service!
We highly value customer satisfaction. That's why we spend a lot of time and effort in ensuring that our products receive the best quality products and professional service they deserve in a timely manner.
Thank you for choosing our shop! We hope to see you back at our store soon.
Best,
Stephanie
What ever size you are get a size bigger and drip dry. Do not use a dryer. Shoulders are also very tight and need to be much larger. Hand pockets barely fit my hands. The opening zipper for the hand pockets need to be longer and deeper. My hand barely fits in. Material is thick and warm. I don't know if a size bigger will be a better fit. The shoulders need to be a bit wider. All around Its a bit smaller than normal sizes for American men's sizing.
The hoodie is made with thick material and retains body heat quite well.
I will purchase a second hoodie in the future but I will get a bigger size. This is the only hoodie I've ever owned that was too tight.
Hi Ross,
Thank you for taking a few minutes to write your thoughts here!
We are so happy to hear that you find the material used for our product to be thick and that it was able to keep you warm.
Our product was made with 330gsm BÆRSkin™ Fleece because it retains heat while remaining lightweight and packable, so you can conveniently bring your hoodie with you everywhere.
We do understand that you find the hoodie to be a bit tight around the shoulders, and that you would prefer it if the hand pockets were longer and deeper. Rest assured that your comments will be forwarded to our Product Development team so we can consider them for the next version of our product.
Thank you for choosing to shop with us! We look forward to doing business with you again soon.
Best,
Stephanie
I got this jacket for my fiancé right after I saw the ad on YouTube, and I'm so glad I did. I was worried that when the jacket arrived it would be too big for him but it fits perfectly, he absolutely loves how soft and warm it is, and he has been wearing it every day since I gave it to him.
Hi Merissa,
Thank you for taking the time to write your feedback!
We are excited to hear that both you and your fiancé liked our Baerskin Hoodie and that it fit him perfectly!
Our Product Development team worked hard to make our product as comfortable as possible for everyday wear, whether it's just for casually chilling around the house, or for intense physical activities. Your appreciation is the best reward for all our hard work.
Thank you for shopping with us! We hope to see you back at our store soon.
Best,
Stephanie
Pretty sneaky as the commercial tends to show very American type males.
Zipper broke 1st day! But, it is very warm and definitely blocks the wind.
Hi Larry,
Thank you for taking some time to leave us a feedback here!
We are glad to hear that you find our Baerskin Hoodie warm and that it was able to block wind.
We highly value our customers' comfort and convenience - that's why our team worked hard to develop a product that would be able to offer comfort and convenience, whether it's just for keeping cozy indoors or having adventures out in the wild. Your appreciation is truly the best reward for all our hard work.
Regarding where our products are made, we would like to clarify that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
As for your zipper, we are sorry to hear that it broke on the first day. This is definitely not something that we would like for our customers. Kindly send me a photo of the product where the defect can be seen at [email protected], and I will help offer a satisfactory solution for you.
Best,
Stephanie
It took them about 10 weeks for this item to arrive at my house, probably cause it's coming from China or something. Upon opening the item & inspecting it I immediately wanted to return it, because it was clearly not worth $100. When I contacted the company to set up a return they said they will only discount it & they will not accept returns.
Hi Brian,
Thank you for taking the time to write us a review here!
We are truly sorry to find out that your experience with our company has left so much to be desired. We understand that it took a while for your order to be delivered, and when you received it and tried to return it, you were not satisfied with the assistance that you received.
Rest assured that we are simplifying our Customer Support procedures and hiring more agents so we can accommodate our customers' concerns more promptly.
Regarding your order, we have to admit that we have been severely underprepared for dealing with the increase in demand for our product in the past year. As a result, there were some slight delays in the processing and shipping of some orders. We have made some upgrades to our shipping department, and we can already see some improvements with our shipping time.
As for where our products are shipped from, we would like to inform you that we have multiple warehouses all over the world. Whenever a customer places an order with us, we ship from the warehouse nearest to their location.
On your concern regarding returns, upon checking, I can see here that our agents have previously sent you our return procedure multiple times. However, it seems that you were not pleased to hear that you had to shoulder the shipping costs, which is why you decided to file a dispute with your bank to get your refund instead.
Please note that we are only a small business. Since we already offer free worldwide shipping, unfortunately, we cannot afford to cover the cost for returns as well. However, since customer satisfaction is important to us, we always offer alternative options for our customers if they don't want to go through the hassle of returning their product back to us, such as exchanges or partial refunds.
We understand that you have already received your refund from your bank and donated your product. Again, we apologize for all the trouble. If there's anything else we can do for you, please send me an email at [email protected], and I will be more than happy to assist you.
Best,
Stephanie
Do not buy this hoodie. Sizes all wrong and when you try to get a return label they say you have to return to Republic of Slovakia at your own expense which costs about £16.00! They say they are going. Also but have no warehouse in the.UK! Offered 40% off to keep a useless article.
Hi Susanne,
Thank you for taking a moment to write us a feedback!
We understand that the Baerskin Hoodie you received did not seem to fit you quite well, and you were not satisfied with our return policy.
Indeed, as stated publicly on the Terms and Conditions section of our website, our customers have to shoulder the costs for return. This is because we are only a small company, and since we already offer free worldwide shipping, unfortunately, we cannot afford to cover the costs for return as well.
However, we want to make sure that our customers will have options that are convenient for them. That's why we have three official return addresses that they can choose from.
Additionally, since we highly value our customers' satisfaction, we also offer other alternative options if they don't want to go through the hassle of returning the product back to us - such as exchanges and partial refunds.
If you would like to explore the other options mentioned above, kindly reach out to me directly at [email protected], and I will be more than happy to assist you.
Best,
Stephanie
I bought three of these jackets for gifts and all three people had issues within the first few weeks mine is no longer usable and when I talked to the company they said that's because that's the old version we have new versions now the ones that aren't s***** they didn't even offer me a refund horrible company horrible company
Hi Will,
Thank you for taking a few moments to leave your feedback here!
We are very sorry to hear that the Baerskin Hoodies that you and the people you gave the product as gifts to experienced issues with it after only a few weeks of usage.
We understand that you have been informed by one of our Customer Support agents that the hoodies you received were the old version.
Indeed, we have already released a new and improved version of our product at the latter part of last year. We have taken previous customer feedback into consideration, so the issues that you found or experienced in the old version should already be fixed in our Baerskin Hoodie 2.0.
It seems that you were not satisfied with the assistance you received previously. We would like to clarify that as stated publicly on our website, our customers are eligible for exchanges and refunds as long as they contact us within 14 days of receiving their product.
However, customer satisfaction is important to us. We hope that you could give us a chance to turn things around. Kindly contact me directly at [email protected], and I will be happy to help you with your concern.
Best,
Stephanie
Use it in conjunction with ski pull over, long sleeve tees, flannel shirts. All dependent on temperature.On hikes down to 13F. More than pleased. Love the pockets. Only reason not 5 star-a little concerned on zipper quality. In service about 2 months - I'm a big outdoors guy- so far its been worth i.t
Dear Scott,
Thank you so much for sharing your thoughts with us!
I'm really glad to hear that our Baerskin Tactical Hoodie is serving you well while you are outdoors and that you are warm. That is all thanks to our heat retaining double napped fleece that's still light and packable and has no extra bulk.
Our Product Development team works really hard to make only the best products for our customers and I'm happy to hear you love the multiple pockets. It truly makes our day to know our hoodie is serving you good. As we invest in high-quality and long-lasting materials when it comes to our products, we want to deliver products that customers such as yourself will love as much as we do.
However, if you encounter some problems when using the zipper, please kindly contact me directly at [email protected] so I can assist you with this further.
We hope to see you back at our online store soon!
Best,
Stephanie
Don't waste your money and TIME with this company! Here's why:
1: I ordered this hoodie on 11/28/22 as a Christmas present for my husband. Their site claims it will arrive in 10 to 14 days from time of order. It took 44 days! Turns out it is manufactured and shipped from China. Multiple emails sent asking for the reason of the delay, asking to cancel the order and refund, but would just get generic emails back offering a 20% discount on my next order. No thanks!
2: The zipper is oriented for a female. It's the first thing my husband noticed when putting it on.
3: It's a fleece jacket with extra pockets. My husband notices NO difference in warmth than just wearing a regular cotton hoodie that we can pick up at Wal-Mart for 15 bucks.
I don't recommend. Customer service is sub-par. Product is VERY pricey for what it is. And don't expect for them to have any sympathy when you don't receive it as their website states.
No, I didn't send it back because it was worth the money I spent on it not to have to deal with them ever again.
Beware.
Hi Lisa,
Thank you for taking a few minutes to share your thoughts with us!
We are sorry to hear that you had a less than satisfactory experience with our company. We understand that your order arrived past the stated delivery timeframe, and when you tried to cancel the order, your request was not granted. Additionally, it seems that you were not pleased with the zipper and it did not keep you as warm as you would have liked.
We must admit that we have had slight delays in processing and shipping orders in a timely manner in the past months. We have been severely underprepared for dealing with the increase in demand for our products. We have made some changes, and we expect things to improve soon.
We would like to clarify that our products are indeed manufactured in China. However, as for where they are shipped from - we have multiple warehouses all over the world, and when a customer places an order with us, we ship from the warehouse nearest to their location.
Regarding the zipper, we would like to inform you that our product was designed in Europe, where zippers are usually positioned on the left side. That's why it might seem a bit unusual. However, it is not an indication of a defect, or that our product is made for women.
As for the material used for our product, we used a 330gsm BÆRSkin™ double-napped fleece. It retains heat but remains light and packable, so you can bring your hoodie with you conveniently everywhere.
However, we understand that everyone has different needs, and out product might not always be the best choice for everyone. In the meantime, if you ever need further assistance with your order, kindly contact me at [email protected], and I will gladly help you.
Best,
Stephanie
I ordered a hoodie, got it, ordered black got grey, tried the customer service number, it must be fake, no one, no matter what time or day, no one answered. Online it's a normal "contact us" click here thing, click on it and it just goes back to the same page, it doesn't work. The worst thing is I got charged again and another one shows up another grey one. Which I didn't ordered, so I got scammed, got a product, not bad but customer service doesn't exist.
Hi Perry,
Thank you for taking a few minutes to write us a review!
We understand that the Baerskin Hoodie you received was not in the color that you ordered, and you have been having a hard time contacting us regarding your concern as of posting here. On top of that, you were charged once again and received another Baerskin Hoodie that you didn't originally order. That must have been such a frustrating experience. We apologize for the inconvenience!
Regarding the "Contact Us" link on our website, once you click it, it should open the default mail program or app on your laptop, desktop computer, or mobile device. Once opened, it automatically fills the "To:" section with our email address. Aside from that, our email address can also be found at the footer of our website - not far from where you clicked "Contact Us" from.
As for the issue with the items you received, this is definitely not something that we would like for our customers, and we hope you would give us a chance to make this right.
If you have yet to get in touch with us and receive the assistance that you need, please contact me directly at [email protected], and I will make sure to look into this and come up with a satisfactory solution for you.
Best,
Stephanie
It's totally hype, very over price and most importantly not warm enough!
After place ordered I didn't get any response from seller almost a month so I tried
To return the product but it was very hard to reach the customer care.
I am 100% not recommending.
Hi Ryan,
Thank you for taking the time to share your feedback here!
We are sorry to hear that our product did not meet your expectations, and that reaching out to us regarding returns had been a difficult task for you.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
As for our product, we understand that everyone has different needs, and our product might not always be the best choice for our customers.
We hope you have already gotten ahold of one of our Customer Support agents and successfully returned your product. However, if that's not the case, please send me an email at [email protected], and I will gladly assist you with the return process myself.
Best,
Stephanie
I bought this as a gift for my husband, so he didn't get it until a couple of months after I received it. BiG mistake. The first time we washed it the zipper tabs fell off. When I contacted Baerskin they told me I only had 14 days to return. I sent them a pic of the POS after one wash and they then said the guarantee was for six months. Since I didn't give the hoodie to my hubby until his birthday, we're out of luck with an expensive hoodie that won't zip. I'd give them zero stars if I could.
Hi Kimberly,
Thank you for taking a few minutes to post your feedback here!
We understand that you bought our Baerskin Hoodie to give as a gift to your husband, so it took quite some time after the delivery date before he received it - and when you tried contacting us regarding the broken zipper, you were informed that it is no longer possible to return the product, as it was already past our specified timeframe. That must have been such a frustrating experience. We are sorry to hear that.
Indeed, as a general rule, we allow exchanges and returns as long as the customer contacts us within 14 days of receiving their product. As for products that arrived damaged or were damaged during use, we have a longer guarantee period. It seems that your request was refused because you contacted us way past both timeframes.
Our return policy is publicly stated on the "Terms and Conditions" and "Our return policy" sections of our website, and we hope you understand that we have set these policies in place because while customer satisfaction is important to us, we are also only a small company. In order to keep our business running, we have to set some guidelines to avoid abuse.
We also expect that our customers will have determined whether they want to have their product exchanged or returned, or whether their products are damaged or easily broken within the timeframe we specified.
Lastly, regarding our shipping time, we must admit that this has been one of our main weaknesses for the past months. Luckily, we have found better transportation solutions. We expect things to improve soon.
Again, we apologize for all the trouble. If there's anything else we can assist you with, please contact me at [email protected], and I will be happy to help you.
Best,
Stephanie
The day I received my order, I tried it on and it's too small! I sent an email the same day, and barring weekends, the never responded. I've sent 5 additional emails, and no response. I'm to the point they can have their merchandise back and will never hear from me again! Their "phone number" is a Verizon business number that when you call it your response on a handheld is "User Busy" no matter what time of day or night it is, you will get the same message (speaking from my own experience). This began on Dec 31,2022. On Feb 3, my 14 day exchange or return will expire. Time will tell if they get off the pot and respond?
BAERSkin is a decent product but the "firm(?)" that sells it flat out stinks! I've never been scammed by an online vendor until now and never again will it happen to me! The state of Delaware should be embarrassed and investigate this horrible vendor! Why Delaware? That's the address they're using, if in fact they really are there?
The reason I gave 1 star is because they don't allow no stars or even a 1/2 star!
Hi George,
It seems that you had a less than satisfactory experience with our company. We understand that the Baerskin Hoodie you received was too small for you, and when you tried reaching out to us regarding this issue, you had a difficult time doing so. That must have been such a frustrating experience. We would like to apologize for the inconvenience!
We must admit that we have been overwhelmed with the high volume of emails we received over the holiday season, so we had a challenging time answering emails and calls in a timely manner. Rest assured that we are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
As for our policy, indeed, our customers have 14 days from the delivery date to contact us and have their products returned or exchanged. We understand that as of writing here, you are worried that your 14 days would have passed and you will no longer be eligible for either options.
We would like to clarify that our specified timeframe only includes the delivery date up to the date the customer first contacted us regarding their concern. The date of our first response will not be taken into account. Therefore, since you have contacted us within 14 days, you will be eligible for exchanging or refunding your product, regardless of when we respond.
We do hope you have already received the assistance that you needed by now. However, if that’s not the case please contact me at [email protected], and I will be more than happy to help you.
Thank you for taking the time to write us a review!
Best,
Stephanie
You are taking a risk by buying this product. There is no information where the product comes from or where the company is located. The only way to deal with them is through email. I've waited over two months for my jacket. They can put ads all over the Internet but they can't have a phone number
Hi Dan,
Thank you for taking a moment to post your review here!
It seems that the long shipping time and the challenging task of communicating with us had left your experience with our company so much to be desired.
We must say that we have been ill-prepared for the rise in demand for our product. As a result, we experienced slight delays in the processing and shipping of orders for the past months. We have made some upgrades to our shipping department, and we expect things to improve soon.
We are also simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding the origin of our products, they are designed in Europe and manufactured in China. As for where they are shipped from, we have multiple warehouses all over the world - mainly in Europe - and when a customer places an order with us, we ship from the warehouse nearest to their location.
Hopefully, you have already received your order by now - but if you still haven't, please write me an email at [email protected], and I will be happy to assist you.
Best,
Stephanie
Ordered 4 hoodies on 10-30-2022 paid 344.80 total. Got an auto-email saying order was received. Heard nothing until 11-17-2022 when I received
2nd email they were sending product from China! I thought was made in America or Europe! From 10-30 to 11-17 2022 I was concerned.
Called phone number for Baerskin listed on Better Business Bureau. Called twice. Second time waited for 30 minutes. No response. Could not
Contact company thru several emails to cancel order. No response. On Nov 18th got an email from MyNuve saying order was shipped? Who is MyNuve?
I tried to email back to stop order. Finally got an answer on Nov28th saying I couldn't cancel order it was already shipped. I received product on Nov30.
I shipped back next day unopened and emailed MyNuve telling them so. Got an auto email Dec6th asking how I liked product! When I answered I had send
Product back unopened I was contacted Dec7 asking where. When I said I had returned to sender, I got this email back from MyNuve-------
Thank you for your email.
It is stated in our Terms on the website (Section 13) that we can only accept packages if sent to the address we provide, and if they have been pre-paid.
Therefore unfortunately we are not able to assist you any further in this matter, we are sorry for this inconvenience.
Thank you for your understanding.
Kind regards,
Iva
Gee. Sorry I didn't read section 13 on your website. I lost my money and no more response from baerskin or mynuve.
Very poor communication and service from both firms. Are they connected? DO NOT BUY FROM EITHER
Hi Buccaneer,
Thank you very much for sharing your experience with us!
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. We had an increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
Regarding the delivery and return of the package, let me kindly explain to you that from our warehouse, the package must go through several customs. After clearance, a carrier will bring it to a postal sorting facility. Finally, a local carrier operating in your area will pick it up and bring it to your door. Therefore, the address you see on your package isn't the address to our return center, nor is it the address to the warehouse of origin. It's the address to one of those facilities where your package stopped along the way.
If you were to send the items back to the address you see on the package, you would end up sending them to some shipping company's warehouse. The people working there wouldn't know whose package that is and what to do with it and the items would never arrive back to us. That's why we always advise customers to contact us before returning the package so that we can provide them with the right information about our return center. I'm sorry for this inconvenience you experienced since you returned the package without contacting us before that.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. For all other questions, you can contact me at [email protected] and I will be happy to help you.
All the best,
Stephanie
This company is a joke. Their hoodies are nothing special. Customer service is basically non existent.
Hi Robin,
Thank you for taking a few minutes to provide us feedback!
We are sorry to hear that our Baerskin Hoodie did not meet your expectations, and that your experience with our Customer Service has been less than satisfactory.
We understand that everyone has different needs, and our product might not always be the best choice for everyone. As for our Customer Service, it seems that you had a difficult time getting in touch with us, and when you did, you were not satisfied with how we handled your concern.
Customer satisfaction is important to us, and we hope you would give us a chance to look into this and turn things around. Please email me at [email protected], and I will personally assist and help come up with a satisfactory solution for your concern.
Best,
Stephanie
I ordered two hoodies a month ago and I'm still waiting for delivery. I've emailed asking for information on delivery with no response as of yet. After reading the reviews here I'm now confident this site is a full on scam and I am now out $200. Kudos to whomever owns Baerskin Hoodies you conned us all… if you actually made and sold what you advertised you would have one helluva product. I'm more than willing to update this review if and when the hoodies I ordered ever show. As of now I do not recommend doing business with this company.
Hi Elliot,
Thank you for taking a few minutes to post your feedback here!
We understand that as of writing here, you have been waiting for quite some time for your order to arrive - and when you contacted us, asking for information regarding your order, you did not receive a response. We are very sorry to hear that!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Regarding our shipping time, we must say that we have been ill-prepared for the rise in demand for our products. Therefore, we were not able to process and ship orders in a timely manner for the past months. We have made some changes, and we expect things to improve soon.
Hopefully, you have already received your order by now - but if that’s not the case, kindly reach out to me at [email protected], and I will gladly look into this and help you locate your order myself.
Best,
Stephanie
It may have come straight from China with a courier called Junexpress & it went to some airport then thru customs. I had no idea what post office it ended up at but it was IL & 2 wks after I put in the order it arrived with the mailman. It isnt bulky where you can't move but does weigh more than I thought it would weigh. Says 100% Polyester, designed in Europe, made in China. But it feels like fleece & goes in the washer. It is made very well & comes in a nice bag with a zipper so it can be used to travel or storing it. I was trying to find out a tracking #. 3 people email me back that day. So in the end It's all good. & I'm a 65yr old grandma that gets cold riding the scooter in the winter winds & Ya get no body heat generated when you don't walk. I like clothes big so. Big as ordered
Hi Ellie,
Thank you for taking some moments to share your thoughts here!
We are so delighted to hear that you ended up being satisfied with our Baerskin Hoodie and its packaging despite your worries initially.
Indeed, our product is made with 330gsm of BÆRSkin™ Fleece blended with polyester fibres. It is also designed in Europe and manufactured in China. This allows us to ensure the quality of our products. As for where they are shipped from - we have multiple warehouses all over the world. Whenever a customer places an order with us, we always send products from the warehouse nearest to their location.
We do hope that our hoodie would always keep you warm when riding your scooter! Stay safe, and thank you for shopping with us. We hope to see you back at our store soon!
Best,
Stephanie
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Hi Kerry,
Thank you for taking the time to share your thoughts here!
We are truly sorry to hear that as of writing here, you haven't received your Baerskin Hoodies yet.
We must admit that we have had issues with shipping orders in a timely manner recently, but we are doing our best to keep up with the high volume of orders. We have also recently found better transportation solutions, so we expect our shipping time to improve soon.
Again, we apologize for the delay and inconvenience! We hope you have already received your order by now. However, if that's not the case, please email me directly at [email protected], and I will gladly look into this myself for you.
Best,
Stephanie