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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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Ordered 3 hoodies and the tactical jacket. The hoodies are very good, not spectacular, but for the price the deliver what they say. I would recommend anyone to purchase. I had no issues with shipping or delivery. The only snag I had is the tactical jacket being a little smaller, the small is like a medium, but my son is very happy that it fits him. I waited a month to post, and at +4C the hoodie is very warm and blocks the wind.
I highly recommend this to everyone. It will definitely come in handy for our harsh Canadian winters. I chose the color Grey since it goes with a lot of things I wear.
Hi Tam,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I have waited many long winters since I came to live in the United States for a comfortable hoodie. I have lived in the snowy Sierras, in the chilly central plains, by the stormy bays, and in the open freezing deserts. And I waited and yearned for all these years for something warm, cozy and light that will wrap around me like my parent's arms did when I was a child, something that will still come with the freedom of growing up in pockets and sleeves. At last what was but a vision, a longing, has taken shape. My dream has been born into real life as my Baerskin hoodie. I love to hold it, bury my face in it. It is my newborn baby. I wish to have my huggable Baerskin with me forever. I shall keep it safe all year, through the changes of seasons. But when winter descends upon my life, my lovely Baerskin will rush to cover me up, give me the warmth I will need to brave, survive and take delight in all the fruits and cheers that winter promises at the year's end. My life, I dare say, has found fulfillment in the Baerskin hoodie.
Hi Karabi,
Thank you for your incredible review!
I have to say that I am thrilled to learn about such a positive experience with our BAERSkin hoodie! It's really breathtaking to hear all these things about our product, and I am so happy that you have finally found what for a long time you thought was nonexistent. To learn that it is our product that offers you all you need, we surely can't ask for more! I will pass your review to our Product development team as they worked hard to develop a product that would meet all the needs of our customers. I am certain they will be glad to read it!
I look forward to seeing you again in our online store!
Best,
Stephanie
I just received my hoodie and it was all that! So sorry for writting a bad review But it took a while to get here
Hi James,
Thank you for taking some time to leave a review here!
We are sorry to hear that it took a while before your Baerskin Hoodie arrived, and that caused your less than satisfactory experience with our company.
We have been severely underprepared for dealing with the increase in demand for our product. We already made upgrades to our shipping department, so our shipping time should improve soon.
On the other hand, we are pleased o find out that you found our Baerskin Hoodie great! Our team worked hard to develop products that our customers would love, and your appreciation is truly the best reward for all our hard work.
Thank you for shopping with us! We look forward to seeing you back at our store soon.
Best,
Stephanie
In the u s, the zipper should be on the right hand sidefor males. So that when you zip it up, you're using your right hand this one is mounted as if it was made for a female, and the zipper is on the left hand side.
Hi Robert,
Thank you for taking a moment to write us a review!
We are grateful for the high rating you gave us on most aspects. However, we understand that you weren't entirely satisfied with our product due to the placement of the zipper.
We would like to let you know that our Baerskin Hoodie was designed in Europe, where zippers are usually positioned on the left side. That's why it might seem a bit unusual.
Rest assured that this is not an indication that the hoodie you ordered was developed for a specific gender group.
If you ever have any questions or need further assistance with your product, you may reach out to me at [email protected], and I will gladly help you.
Best,
Stephanie
Save ur $-this company is a rip off- of $99.00 on 5-27-23- after multiple texts and lies still no hoodie- ph# listed is to an airlines! Assist page listed does not exist!
Don't trust em or Ull get screwed too
Hi Jerry,
Thank you for taking a few moments to post your review here!
We understand that as of writing here, your order hasn't arrived yet, and getting in touch with us had been a difficult task for you. We apologize for the inconvenience!
We hope you were already able to reach out to one of our Customer Support agents by now and received an update regarding your order.
However, if that's not the case, please email me directly at [email protected], and I will gladly look into this and give you an update regarding your order myself.
Best,
Stephanie
I ordered a jacket October 2022. After a week or so I sent them a email asking for a status and I heard nothing from them. I asked two more times over the span of about week and never got a response back from them. At this point I'm thinking I was scammed so I contacted my credit card company. They tried to get in touch with Baerskin and got no answer back either. My credit card company refunded my money and I thought that was the end of it. Two weeks later Baerskin sends me a note saying my jacket was shipped. Two weeks after that, the jacket arrives. I thought Baerskin would have contacted me and said something to the fact of "hey we're sorry for not answering your notes but could you please pay us?" However Baerskin figured out how to contact a lawyer in California who contacted me "today" to ask for payment. It cost me an additional $15.00 on top of the cost of the jacket but I paid it. Baerskin has no idea what customer service is and has no idea how to communicate with customers. The company is lackadaisical and poorly ran. As for their jackets, they are mediocre at best.
Hi Gregory,
Thank you for taking a moment to share your thoughts here!
We understand that you found it difficult to get updates regarding the status of your order, so you got in touch with your credit card company to ask for a refund instead.
Then, after you received your refund, you were informed that your product is on its way to you, and you were asked for payment for the product once again.
We apologise for this. The company has started working with a third party, and they have their own SOPs, which are now being investigated.
Again, we apologise for the inconvenience. It was never our attention to create problems for you. The company has been advised to close the case. We appreciate your patience and understanding.
Best,
Stephanie
I'm pretty sure That I will enjoy my next hiking and fishing trip with my hoodie.
Tank you to Baerskin Hoodie
Hi Denis,
Thank you for taking a few moments to leave your feedback here!
We are delighted to hear that you liked your Baerskin Hoodie.
Our hoodie was designed for pocket space, wearability, and comfort. It's also made of heat-retaining but lightweight material, so it's packable and fits comfortably for any outdoor activity.
With that, we are confident that you will enjoy your next hiking and fishing trip while wearing our product!
Thank you for shopping with us! We look forward to doing business with you again soon.
Best,
Stephanie
The product is a great quality, I do wish the sleeves were a little longer. I bought a M for myself, and a large for my husband and both the sleeves we would have liked to be a little longer. If you are between a woman's M and S I would go with the small as the M woman's seems to run large. I'm not sure the difference in the sleeve length though from the M to S. We live on our boat and snow ski in the winter. We have already used our jackets out on the water and they are very warm.
Hi Michelle,
Thank you for taking a moment to write your review here!
We are delighted to hear that you found our Baerskin Hoodies to be of great quality, and that they have kept you and your husband warm out on the water.
We strived to create an outdoor hoodie that would feel warm and comfortable, as well withstand extreme weather conditions. Hearing you tell us your positive experience with our product lets us know that our efforts are worth it.
We do understand that you would prefer it if the sleeves were longer. We will surely take note of your feedback and consider it when making the future version of our product.
Thank you for shopping with us! We look forward to seeing you back at our store soon.
Best,
Stephanie
The hoodie is great and seems like it will be very warm this winter. Comfortable and stylish with draw string, cinch straps and pockets galore! The only disappointment was the length of time it took to arrive. Worth the wait though.
Hi Buck,
Thank you so much for taking the time to share your feedback on our hoodie!
We're thrilled to hear that you find it great, warm, comfortable, and stylish. Your description of the hoodie with drawstrings, cinch straps, and plenty of pockets sounds fantastic, and we're delighted that these features meet your expectations.
However, we would like to extend our sincerest apologies for the delay you experienced in receiving your hoodie. We understand that waiting for an item can be frustrating, especially when you're eagerly anticipating its arrival. While we strive to provide timely delivery, unforeseen circumstances can occasionally cause delays in the shipping process. We apologize for any inconvenience this may have caused.
Nonetheless, we're pleased to learn that you found the hoodie worth the wait. Your satisfaction is of utmost importance to us, and it's heartening to know that the product lived up to your expectations once it finally arrived.
At our company, we continually strive to improve our shipping and delivery processes to ensure that our valued customers receive their orders promptly. Your feedback has been duly noted, and we will take it into consideration as we evaluate and optimize our operations.
Thank you once again for choosing our hoodie, and we hope it keeps you warm and stylish throughout the winter season. We look forward to serving you in the future and exceeding your expectations!
Best,
Stephanie
Would have to be one of the best hoodies I have bought recommended this to anyone that considers buying
Hello Anthony,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the quality of your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
In production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement for the wearer.
Thanks for shopping with us and recommending our hoodie! We hope to see you again soon in our online store.
All the best,
Stephanie
Comfortable and warm.
Well worth the $$ considering what I have spent on other jackets that have performed to a lower standard.
Hi Todd,
Thank you for taking a few moments to share your feedback here!
We are thrilled to hear that you find our Baerskin Hoodie comfortable and warm!
We didn’t want to create just any other hoodie that is similar to what is already being sold in the market, so our team strived to create a hoodie that looks good, fits well, provides windproof comfort, extra storage, and is equipped for both wild extremes and everyday wearability.
We used double napped 330gsm Baerskin Fleece for our product, as this gave us the greatest weight-for-comfort ratio. It is able to retain heat without being too bulky.
Your positive words about our product lets us know that our efforts are worth it.
Thank you for choosing our shop! We hope to do business with you again soon.
Best,
Stephanie
I bought this hoodie for a friend. It took a bit long time for the item to be delivered. I kind of fought with customer service since they can't provide the exact date of delivery and my friend's birthday was coming close. However, I can say that the representative who assisted me was very patient and explained the situation, so it kind of alleviate my anger. And when the product came, I was so impressed with the quality and the design, it wasn't heavy as I imagined, and that's great for me. It was well worth the wait. I haven't given it to my friend yet but I'm sure he's gonna love it. Can't wait to see his reaction. This made me think of buying one for myself as well, I saw they had hoodies for women now. I just hope it won't take as much time as my previous order. I will update here on what happens! :) All in all, it was a great experience.
Hi Allie,
Thank you for taking a few moments to write your feedback here!
We understand that you found it frustrating when your order seem to be taking too long to arrive, and that it might not make it in time for you to give as a gift to your friend on their birthday.
However, we are glad to know that one of our Customer Support agents was able to assist you patiently and helped make your experience with our company a more positive one.
We do all we can in order keep our customers satisfied and happy. That's why we only put out high quality products that we know they would love - and hearing that you were impressed with the quality and design of our product is a success in itself for us. We hope your friend loves the hoodie as much as you did!
We would like to confirm that we have indeed released a Ladies' BAERSkin Hoodie specifically designed for women's bodies.
We must admit that we struggled a bit with shipping for the past months. Luckily, we have found better transportation solutions, and we expect things to improve soon in this aspect - so we do hope to see you back at our store to buy your own Baerskin Hoodie real soon!
Thank you for shopping with us!
Best,
Stephanie
Warm & light hoodie. Nice packaging. The best I've got. Good quality. Making fashion statement. People look at me when I'm wearing this hoodie. I ordered 2 for winter. I feel like a baby.
Hi Joselito,
Thank you for taking a moment to share your review here!
We are delighted to hear that you find our Baerskin Hoodie warm, light, fashionable, and that it has good quality. We are also thrilled to know that you find the packaging of the product nice.
It never fails to make us smile everytime amazing customers like you say kind words about our product! We dedicated a lot of time and effort into making a product that does not only look and feel great, but would also provide warmth, comfort, and functionality for all seasons - and your appreciation lets us know that we have succeeded in doing this.
Thank you for choosing to shop with us! We look forward to doing business with you again soon.
Best,
Stephanie
Zipper broke within a year. Nothing was done for me. Those hoodies are junk. Service was dismissive. Don't buy this product.
Hi Robert,
Thank you for taking a few moments to leave a review here!
We are sorry to hear that the zipper on your Baerskin Hoodie broke after using the product for less than a year, and that you did not receive the assistance you needed regarding your concern.
As a general rule, we do allow exchanges and returns, and we cater to our customers' concerns regarding damages for a specific period of time. We have established this timeframe in order to give our customers a chance to fully inspect their product for any size issues or defects, and at the same time, to keep our small business going.
However, your satisfaction as a customer is important to us, and we would love nothing more than to turn things around for you. Kindly reach out to me at [email protected], and I will help offer a satisfactory solution for you.
Best,
Stephanie
I recived my bareskin hoodie yesterday. 21 days from china to here. Opened the package tried it on (They run big) the zipper was sewn on backwards. Like it would be on a womens jacket. Very disappointed its not worth a 100 dollers. Go to eddie bauer or someplace you choose and buy a fleece. Its just a fleece with a womans zipper
Hi David,
Thank you for taking a few minutes to share your review here!
We are sorry to hear that our Baerskin Hoodie was not able to meet your expectations, and that the length of time it took for your order to be delivered has caused your disappointing experience with our company.
We must admit that we have experienced quite a few challenges with shipping orders in a timely manner for the past weeks due to the sudden increase in demand for our product. We have already made some upgrades to our shipping department, and we expect things to improve soon. We would also like to clarify that we have warehouses all around the world, and we always try to send the products from the warehouse located nearest to the you.
Regarding the zipper, we would like to inform you that our product was designed in Europe, where zippers are usually placed on the left side. That's why it might seem a bit unusual. However, rest assured that this is not an indication that our product was intended for a specific gender group.
If you ever need assistance with your product, please email me at [email protected], and I will gladly help you.
Best,
Stephanie
Another perfect example of the social media wave providing hype to a product completey unworthy of any 4 or 5 star review.
If you prefer left hand zippers, inferior mterials, useless pockets, over priced, over hyped garbage order one up...and wait awhile
Hi Bill,
Thank you for taking the time to leave a feedback here!
We are truly sorry to hear that our Baerskin Hoodie did not meet your expectations. We understand that you were not satisfied with the positioning of zipper, the materials used for the products, the pockets, and the pricing.
Regarding the zipper, we would like to inform you that our product was designed in Europe, where zippers are usually placed on the left side. That's why it might seem a bit unusual. However, rest assured that this is an intended feature of the product.
As for the material used for our product, we opted to go for 330gsm double napped BÆRSkin™ Fleece, as it is able to retain heat without the extra bulk. Lastly, our product has 6 pockets on the outside and 3 inside. We stored them conveniently so you could easily access your valuables and keep them secure.
However, we understand that everyone has different needs, and our product might not always be the best choice for our customers.
In the meantime, if you ever need assistance with your product, kindly get in touch with me at [email protected], and I will be more than happy to help you.
Best,
Stephanie
My wife purchased this hoodie for me for Christmas. It arrived late, which was not a big deal, but it did not fit so we returned immediately. She followed return instructions to the letter of the law including UPS in it and we have a Signature that it was received. Company claims they never received it and refuses to give a refund. Worst experience ever!
Hi John,
Thank you for taking some time to share your review here!
We are sorry to hear that the long shipping time and you and your wife's experience with our Customer Service has left so much to be desired.
We understand that you were not able to receive your product in time for Christmas, and when you found out did not fit well, your wife returned the product immediately.
However, even after following the instructions carefully, she was informed that the product was never received on our end, and as of writing here, a refund was never issued back her account.
This is definitely not something that we would like for our customers, and we hope you would both give us a chance to turn things around.
If you have yet to receive assistance regarding this issue, please reach out to me directly at [email protected], and I will look into this myself and help offer a satisfactory solution.
Best,
Stephanie
I received 1 Item from a 4 Item order, and it has been over 5 Months!
The only communications I received were more sales info and requests for reviews.
No details on the status of my order.
These items seem great, but I would not order anything because the customer service and communications are incredibly bad.
Hi Joe,
Thank you for taking some time to share your feedback here!
We are very sorry to hear that as of writing here, the rest of the items from your order have not been delivered yet, and that you have not received an update on their status so far.
We are simplifying our Customer Support procedures and hiring more agents so our customers won't have to wait as long for updates or for a response.
As for the issue with your order, this is definitely not something that we would like for our customers. If you give us a chance, we would love to makes this right for you.
Please email me directly at [email protected] so I can investigate this further myself and help offer a satisfactory solution for you.
Again, we apologize for all the trouble! I look forward to hearing from you.
Best,
Stephanie
This was supposed to be an anniversary gift for my husband, but was received 2 weeks AFTER our anniversary even tho ordered over 2 weeks prior to it. Had I realized it was being shipped from China I never would have ordered it. Additionally, as soon as my husband tried it on, we realized that it zips on the wrong side! It zips as if it's on a woman's jacket, not on the left side like a man's! I definitely wouldn't have purchased it had I known this. It's nice material and fits well, love the pockets, but this very poor attention to detail is really annoying. And reading reviews that the zipper falls apart after being washed gives me even less confidence in the hoodie. For $89, supposedly 60% off, I'm highly disappointed and would NEVER purchase it again at that price, or ANY price, let alone over $200 full retail. I had thought I might get these for our 4 sons and son-in-law for Christmas this year, but it would be a joke of a gift.
Hi Cheryl,
Thank you for taking a moment to share your review here!
We understand that it took a while for the Baerskin Hoodie you ordered to arrive, and that it did not make it in time to be given as an anniversary gift to your husband. On top of that, you were not satisfied to know about the placement of the zipper. We are truly sorry for the inconvenience!
We must admit that shipping time has been one of our main weaknesses in the past months. Luckily, we have found alternative transportation solutions, and we expect things to improve soon. We would just like to clarify that we have warehouses all around the world, and we always try to send the products from the warehouse located nearest to the you.
Regarding the zipper, we would like to let you know that this is an intended feature of the product. This is because our product is designed in Europe, where zippers are usually positioned in the left side. Rest assured that this is not an indication that our product is made for women.
If you ever have further concerns or need assistance with your product, you may write me an email at [email protected], and I will gladly help you.
Best,
Stephanie
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Hi Clinton,
Thank you for taking a few moments to leave your feedback here!
We are glad to hear that our products met your expectations, and that it was warm and blocks the wind. We are also happy to know that the shipping and delivery of your product went well.
We work hard in developing quality outdoor garments that would meet our customers' needs in terms of comfort, warmth, protection, and convenience.
We do understand that one of the products you ordered seem to be too small for your son. We are sorry to hear that.
We do advise our customers to always cross-check their measurements with the size chart on our website to ensure the correct fit, as our size chart might vary from one product to another.
Thank you for recommending our product! We look forward to seeing you back at our store soon.
Best,
Stephanie