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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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After a couple of weeks and the first wash you can see why it's cheap.
Hello Nick,
Thank you for taking the time to answer our survey!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. However, we understand that people have different needs and that our products are not always the best choice for every customer.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Stitching ends left hanging zip falling off after one use not worth what I paid for it complete waste of time and money.
Hi Ruth,
Thank you for contacting us about this case!
We are sorry to hear about your zipper. Let me remind you that all our products are subject to warranty and we always try to provide a satisfactory solution to our customers.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help.
All the best,
Stephanie
Paid for a hoodie weeks ago. Nothing has shown up and no tracking shipping or ETA. All emails to support and customer service are not replied. No one answers the phone. Buyers beware! Great site but this is all a total scam. Hoping to get my money back through PayPal. Baerskin is a total scam and shame on all involved in the scam to take money for nothing in return.
All I have a Paypal to show I purchased it so I can't share that. All email conformation have disappeared.
Hi Brian,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We hope that you have contacted our customer service in the meantime and that everything regarding the exchange was quickly resolved in your favor.
I just kindly need to assure you that the satisfaction of our customers is our top priority and that it is in our interest to have clear and precise communication with them until the moment they receive their product.
All our customers receive a confirmation email automatically at the same moment when the order is processed, and on that occasion, they also receive a tracking code so that they can follow the movement of their package. I'm sorry to hear that you didn't receive a confirmation email. System glitches do happen from time to time, but rest assured that I will be contacting our IT team about this to prevent it from happening in the future.
If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help.
All the best,
Stephanie
The product is poorly engineered. Pockets poorly made and poorly located. Zippers are low quality. Material is garbage, workmanship is garbage. All the advertising is a lie. The hood is at least twice as big as it should be. It came in a really nice bag. Only good part of product. Working on refund. I haven't received a response. And one phone number is always busy. Chinese GARBAGE.
Hi Robert,
Thank you for taking the time to share your impression.
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. However, we understand that people have different needs and that our products are not always the best choice for every customer.
Rest assured that our designers have spent a lot of time and effort to find the perfect fit, and have also used the highest quality materials in the design to create a durable product.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write me at [email protected], I will be happy to help.
All the best,
Stephanie
I found that when i was putting the hoodie on the sleeves would drag against the clothing underneath making it harder to put on, also i found the wind protection was not as good as i was led to believe i think it needs some kind of lining
Hi John,
Thank you for taking the time to share your thoughts with us.
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of warmth. We understand that you expected more protection from the wind. Let me kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out.
Our designers made the fit a bit looser because our customers occasionally want to wear another layer of clothing underneath for extra warmth on cold winter days. However, we understand that people have different needs and that our products are not always the best choice for every customer.
If there is anything else we can do for you, please write me at [email protected], I will gladly help you.
All the best,
Stephanie
I just ordered and then tried contacting you about my order. Your email address is bogus so it's impossible to contact you. I will now be reporting my order as fraudulent as I tried to cancel my order within 3 minutes of ordering and no one is responding on the Chat icon and your email address doesn't work.
Hi Brian,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We hope that you have contacted our customer service in the meantime and that everything regarding your order was quickly resolved in your favor.
I just want to assure you that your satisfaction as a customer is in our interest and we try to always respond as soon as possible. Please double-check the recipient's email address.
If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help.
All the best,
Stephanie
These hoodies well frankly suck.
They are not as described. And definitely not warm.
Will not buy again and will not recommend.
The description is very deceiving. Complete false advertising.
Dear Regina,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations.
Let me kindly assure you that every Baerskin Tactical Hoodie we produce stands behind all the performance and qualities described on our website. However, we understand that people have different needs and that our products are not always the best choice for every customer.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else I can do for you, please write me at [email protected] and I will be happy to help.
All the best,
Stephanie
The sizing is spot-on, providing a flattering fit without being too tight. It's clear that attention to detail went into the design
Was excited to get a chance to purchase this jacket again. After it arrived, I think they run just perfect, true to size. Incredibly warm, it's comfy and I am impressed by the quality and cut. I hear what others say about the zippers being slightly difficult however i didn't have these issues. With any gear you have to adapt slightly, I found just modifying the direction of your arm while accessing the pockets allows the zippers to work well. Delivery is just a bit slow but worth the wait. Will defntly recommend.
Was excited to get a chance to purchase this jacket again. After it arrived, I think they run just perfect, true to size. Incredibly warm, it's comfy and I am impressed by the quality and cut. I hear what others say about the zippers being slightly difficult however i didn't have these issues. With any gear you have to adapt slightly, I found just modifying the direction of your arm while accessing the pockets allows the zippers to work well. Delivery is just a bit slow but worth the wait. Will defntly recommend.
I never got my hat or gloves from these people. But they still have my money that i ordered for my grandson, i hope they burn in hell. I want it his birthday, because that's what he wanted those bastard kept the merchandise and the money.
Hi Marjorie,
Thank you for taking a moment to post your feedback here!
We are sorry to hear you haven’t received the hat and gloves you ordered from us that you were expecting for your grandson’s birthday yet.
We must admit that we have experienced quite a few issues with shipping lately. We already found alternative transportation solutions, and we expect things to improve soon.
As for your order, kindly reach out to me at [email protected] directly so I can look into this and help offer a satisfactory solution for you.
Best,
Stephanie
Ordered the BaerSkin Tactical Hoodie 3.0, and received it after being shipped from China.I opened the package, put the hoodie on, and took the dog for a walk. In less than 30 minutes, the left waist drawstring came undone and the string just hung there, rendering the drawstring unusable and just a string.
For the money you pay for this hoodie, the quality is questionable at best. I have emailed the support address five times with NO response. I tried calling the phone number on the website, but the number just rings and no one answers. Customer service absolutely is nonexistent. I can not recommend BaerSkin Tactical for anything, do not be swindled by this "company".
Hi there,
Thank you for taking a moment to post your feedback here!
We understand that the drawstring on the left side of your Baerskin Hoodie came undone only after a few minutes of using the product - and when you tried getting in touch with us for assistance regarding this issue, you had a hard time doing so. We sincerely apologize for the inconvenience!
First, we would like to clarify that we have warehouses all around the world, and we always try to send the products from the warehouse located nearest to the you.
As for your concern, we do our best to ensure that our customers' issues are immediately attended to. However, due to the high volume of emails and orders we have been receiving lately, we must admit we have been severely underprepared in handling them. That's why there have been some slight delays in both the shipment of orders and response to emails.
We have already partnered with a new shipping company and simplified our Customer Support procedures, as well as added more agents to our team to make sure that our customers receive timelier responses to their concerns.
As for your issue in specific, if you still haven't received assistance regarding this matter, please email me directly at [email protected] so I can help offer a satisfactory solution for you.
Best,
Stephanie
1. NO CUSTOMER SERVICE, OR, IF SOMEONE WAS READING MY REQUEST TO RETURN THIS ITEM (SEEMINGLY FROM CHINA) THEY DID NOT ACKNOWLEDGE.
2.FLIMSY FABRIC,
3. XL RUNS AS 2XX.
4. DONT BUY.
Hi James,
Thank you very much for sharing your impression with us!
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia. We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. We had an increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
We are sorry that we were not able to answer you earlier. We hope that you have contacted our customer service in the meantime and that everything was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help.
All the best,
Stephanie
Baerskin are Lairs
I order 4 Baerskin Bomber Jackets never got a tracking when I called I was told The free stuff was holding up the order I requested this be sent without the free stuff was told I would receive a tracking number on The next day never got a tracking number so I called again this time I was told they were out of stock on the bomber jackets So feeling lied to I canceled the order as the supervisor went to lunch instead of talking to me.
Hi there,
Thank you for taking the time to answer our survey!
Regarding the stock of our products, I am sorry that your desired model could not be delivered shortly after you made your purchase. Due to the high demand for our products, it happens that during the period while the order is being processed, the inventory status changes, which later affects the shipping time.
We are very committed to the development of our system so that, based on the received data, we can fill supply the warehouse as soon as possible and send the product to the customer.
We are sorry to hear that you decided to cancel your order in the end, but we hope you will give a chance to our Baerskin Tactical Hoodie in the future.
If there is anything else I can do for you, please write me at [email protected] and I will be happy to help.
All the best,
Stephanie
Best hoodies I've ever worn! They are warm, cozy, comfortable and as woman, the fir is awesome! It's not your boyfriend, partner hoodie; it fits like a glove and has a really nice cut. I bought one for my sister and was walking behind her, the hoodie has a great line that makes it look like a designer dress with the curves making it a great look with jeans or work clothes. I love it and so does my sister! Buy one now, you will not regret it! And you will be very warm and comfortable! It's not just a hoodie, it's a great hoodie!
Hello Jeannine,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and the warmth it provides. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Living in Canada, you have to dress in layers! With my Baerskin, I won't have to anymore! How great is that!
Scammers. Be very careful at first I received two different tracking numbers. Customer service sucks. I ended up disputing this order with my credit card by the time I received this order I also received it with one fake ounce of silver lol it was a silver eagle lol it was a legit fake. Just beware this is a Chinese made and shipped. Do not order from their website. If you want this, you could order this on Amazon for half the price. Website only has a two week return policy, which stinks Amazon would take this return up to 30 days.
Hi Al,
Thank you for taking the time to share your thoughts with us!
We are sorry to hear that you had a less than satisfactory experience with our delivery and Customer Service.
Regarding our product, we would like to clarify that while there are other products in the market that look similar, Baerskin Hoodie is our original brand. We have our own in-house Product Development team that develops and makes improvements to our products. In fact, we have recently released the third version of our hoodie, which incorporates the suggestions made by our customers to the previous model.
As for where our products are made and shipped from, we would like to clarify that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia. We also have warehouses all around the world, and we always try to send the products from the warehouse located nearest to the customer.
That's why there are two tracking numbers given sometimes - one is the international tracking and the other is for when the package arrives at the local courier.
Lastly, customer satisfaction is important to us - that's why we have an easy exchange and return policy. Indeed, we only allow exchanges and returns for a specific timeframe, as we expect our customers to have already noticed the issue with their items within that amount of time.
Again, we are truly sorry for the inconvenience you have experienced. If you ever have more concerns or require further assistance, kindly reach out to me at [email protected], and I will gladly help you.
Best,
Stephanie
My wife bought me the 2.0 last Christmas, i didn't wear it until about three weeks later and immediately realized that the hood was gigantic, nothing like what the commercial's show. I found that the hood was impossible to wear in any kind of a safe manner because the draw strap wouldn't even go tight enough to take up the slack, and if you placed it on my head, my entire face down to my chin would be covered. I called the company thinking the hoodie was defective with the wrong size hood attached.
I was told, sorry defects have to be returned within two weeks. Enjoy your hoodie! They actually suggested that I purchase another one in its place…. I've never worn it since.
A total waste of money!
Not sure why the photos rotated…
Ok, well I was notified that my review had received a response. It was from a Rep from the company, as you can see she states that, as from what see can see from my photos that this was not an issue with defect as I was originally told when I had originally contacted their support, but rather it was "as designed". That is false! These images are from their own 2.0 hoodie commercial… as you can clearly see, these hoods fit as you would expect them to from their own advertised commercial…. The backs of the hoods are virtually straight up and down the back of his head and rests perfectly on top of his head, not down to his chin. And the image of it laying on his back, mine almost reaches level with my elbows if I wear it the same way…
Hi there,
Thank you for your review.
I am really sorry to learn about your experience with our previous version of the product and above all, with our customer support. Indeed, from what I can see from the photos, this is not a defect, it was rather the way our version 2.0 was designed. That, of course, does not justify the lack of support from our side once you raised your concern. Please accept my sincerest apologies for that! Rest assured that we are continuously improving our communications and processes so we can provide better service to our customers.
Furthermore, I am happy to inform you that in the meantime our Product development developed a new and improved version of this hoodie, BAERSkin hoodie 3.0, all based on feedback like yours. It now features a smaller and adjustable hood with toggles, among other features. Hopefully, you will give it a try at: https://baerskinhoodie.com/.
If there is anything else I can do for you, do not hesitate to get back to me at [email protected]. I will be glad to assist you!
Best,
Stephanie
These products are amazing! Initially I ordered a man's vest and woman's jacket. Loved them so much I ordered a man's jacket and another woman's jacket for me. We also received a free beanie which I love! The jackets are true to size however the beanie runs small. Initially I thought the beanie would fit my husband, it didn't cover his ears. It fits me perfectly! Then because we love everything about these jackets, we ordered 2 more as gifts for our adult children. The shipping was timely and the communication with the store was great. I've no regrets with these purchases and will continue to recommend them to friends and family!
Hi Kimberly,
Thank you so much for your feedback!
I am so happy to learn about your experience with our BAERSkin hoodie! It makes us really proud that you came back several times to our online store and that now your whole family has our products! I have to say that our team devotes their time and effort to developing a product that our customers need and want. Your appreciation is the best recognition for all that.
I would also like to thank you for your recommendation, that`s something we don`t take for granted! We are always happy to welcome more awesome customers like you.
Until next time!
Best,
Stephanie
The four is great! Tons of pockets in all the right places! Soft material, nice colors, warm, and perfect fit! My husband and I liked our first purchase of a vest and hoodie, soo much we ordered we ordered two more hoodies for ourselves and two for gifts to our kids!
Been waiting on this hoodie for over 6 weeks, contacted company several times. Last email said if I provide my address again they will resend, but then they blocked my emails to them. I emailed from another account. If no response, Ill call the credit card company
Hi David,
Thank you for taking the time to leave a review here!
We understand that as of posting here, you have been waiting for your Baerskin Hoodie to arrive for quite some time, and that you have been having a hard time getting in touch with us.
This is definitely not something that we would like for our customers. We sincerely apologize for the delay and inconvenience!
Kindly send me an email directly at [email protected] so I can look into this and assist you myself.
Best,
Stephanie
Cant review the product because it has never arrived! Three months ago i ordered this. I will wait a few more weeks then cancel through credit card company. I contacted them and they got back to me right away. Said the package has become lost. I applied of a refund via Paypal
Edit: Happy to say I reached out to the company and apparently my package was lost in shipment, Got a refund via Paypal! Yay. This is what i bought with my refund: https://arcturusgear.com/products/arcturus-100-virgin-wool-anorak-olive-green local known good company local to me.
Hi Richard,
Thank you for taking a few moments to post your feedback here!
We are very sorry to hear that you still haven't received your Baerskin Hoodie after three months of waiting!
This is unacceptable, and we want nothing more than to make things right for you.
Kindly send us your order number or the email address used to place your order at [email protected] so I can investigate this and find out what happened with your order.
Again, we apologize for the inconvenience! I look forward to hearing from you.
Best,
Stephanie
I ordered two hoodies. They sent one. I wrote to the Stephanie that's writing to everyonein here and nothing, I called and nothing, and wrote emails to support and nothing, I'll be taking legal action if I don't received what I paid for. I don't have a problem with spending 20k on a lawyer to catch some thieves.
Hi Gianlouis,
Thank you for taking a moment to write your thoughts here!
We are very sorry to hear that you haven’t received one out of two items you ordered yet, and that getting in touch with us had been a difficult task for you.
We have been experiencing some challenges in getting back to our customers in a timely manner due to the high volume of emails recently. Rest assured that we are simplifying our Customer Support procedures and hiring more agents to ensure timely responses and resolution to our customers’ concerns.
As for your order in specific, I would love to look into this directly and assist you myself. Kindly send your order number or the email address used to place your order at [email protected] so I can give you an update regarding your pending item.
Best,
Stephanie
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Hello Derek,
Thank you for taking the time to answer our survey!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. However, we understand that people have different needs and that our products are not always the best choice for every customer.
When it comes to the price of our hoodies, it is determined by the price of high-quality materials that we use in production in order to satisfy all the needs of our customers in the best possible way. Our goal is for our product to be durable and to provide many years of enjoyment to everyone who wears it.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie