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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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I was foolish enough to fall for the hype and ordered the 2.0 hoodie.
I saw a USA address on the website so I assumed (again, foolishly) that it was an American company and would ship from that location.
I was told it was in stock and would be shipped immediately and I would receive it in 10-14 days. I was also told that a tracking number would be provided.
When that timeframe had elapsed and I still did not have a tracking number or any confirmation it had been shipped I contacted the company and asked for the order to be cancelled and to get a refund of my money.
REFUND DENIED!
They told me the ORDER COULD NOT BE CANCELLED.
After several emails back and forth over the next week they sent me a tracking number that only showed that the shipping label had been created but the hoodie was still in their warehouse...IN CHINA!
Several more emails and requests for a refund were all DENIED.
They sent me a new tracking number with different information.
Apparently my package was on the way. I checked daily on its progress and after almost 40 DAYS it showed DELIVERED to an address in another country I once again contacted the company to demand a refund.
NO COMMUNICATION FROM THE COMPANY.
I had to contact my credit card company to report FRAUD to get my money back.
Great product and service. Having to exchange for another size was made very easy. Will be recommending it to friends and family..
Hello Anita,
Thank you for leaving feedback!
I am thrilled you had a great experience with our customer service and our BAERSkin hoodie! We invest so much in developing products our customers need and want. Not only that, but we always strive to offer great service to our customers! Therefore, resending the product at no additional cost to you is the least our team could do to rectify the initial size issue.
I would also like to thank you for your recommendation, that`s something we don`t take for granted! We are always happy to welcome more awesome customers like you.
Until next time!
Best,
Stephanie
Having worn Carhardtt for 18 years your product with new technologies surpasses Carhardtt by todays standards. I am considered portly built but your product is extremely flattering on me. Love the number of pockets, love the fabric and the overall design! Several of my friends are interested after seeing this product.
Hi Deborah,
Thank you for your review.
I am so happy to hear our BAERSkin hoodie exceeded your expectations! The design, variety of pockets, and high-quality material - you enumerated all the qualities our Product development team had in mind when they were creating this hoodie. Thank you for your kind words!
Until next time, I wish you a nice rest of the day!
Best,
Stephanie
Nice package cover with Besrskin. Also it long time to deliver if you want them so better early order before Christmas. It so comfortable wear and warm.
Hi Iain,
Thank you for your feedback!
I am glad you find our BAERSkin hoodie comfortable and warm! Our product development team worked hard to create this product and I am sure they will be proud to learn about your appreciation.
Furthermore, I understand the hoodie took a long time to arrive. I am sorry to hear that. I hope this did not create any inconvenience for you. Please accept my apologies! Indeed, due to the high and constant demand for our product, we have been experiencing a few issues with shipping. Fortunately, we already worked on it and we expect to see improvements soon.
Hope to see you again in our online store!
Best,
Stephanie
Birthday present for hubby. He loves it. The material, many pockets with good accessibility and great fit! He loves the taller collar and the visor on the hoodie.
Hi Deni,
Thank you so much for your feedback!
I am so happy to hear that your husband loves his birthday present! It`s great that the BAERSkin hoodie fits him perfectly and that he likes its variety of pockets. Our Product development team worked hard to develop a product that would meet all the needs of our customers. Therefore I am glad to learn that he is satisfied with it.
Until next time!
Best,
Stephanie
It's decent at the "sale price" of $110, with that said it is a severe disappointment compared even to the jackets/hoodies found at Walmart. It's immensely outclassed by similarly advertised apparel (Northface, Arc'teryx, UFPro, Cry Precision, etc.) at the "normal price" of $300. I would never recommend any of their products knowing that the quality is vastly inferior to other, more reputable brands. I wish I could get my money back, but I believe that people should live with and learn from their mistakes. It was absolutely a financial blunder on my part. I could've bought a full tank of diesel, but decided to waste my money on a hoodie that seems as though it was made by 10 year old Chinese sweatshop workers. I would much rather be seen wearing my old UCP class Cs than this.
Hi Nathan,
Thank you for taking the time to write your thoughts here!
We are sorry to hear that our Baerskin Hoodie did not meet your expectations in terms of quality.
Our team works hard in developing our products. We make sure to use only high quality and long-lasting materials, and we continuously strive to make our products even better by listening to customer feedback and suggestions on the previous versions of our hoodie. In fact, we recently released a new and improved version of our Baerskin Hoodie. You may check it out here: www.baerskinhoodie.com.
We do understand that everyone has different needs, and our product might not always be the best choice for every buyer.
In the meantime, if you need assistance with exchanging or returning your product, please reach out to me at [email protected] so I can help you myself.
Best,
Stephanie
Ordered 1 jacket. It arrived in about 2 weeks. It did not fit or look good on me. I have been trying to return in since receiving it. I have emailed them three times but so far have not gotten a return form. There is no phone number, no address or any way to contact them. The company I read is in Switzerland, and some 'agent' works in delaware, but still no way to contact them. If I get my money refunded, I will edit this review, otherwise it will stand as is. Not a reliable company.
Hi Kathy,
Thank you for taking a moment to share your feedback here!
We understand that the Baerskin Hoodie you received did not fit or look good on you, and as of writing here, you have yet to receive assistance in returning your order. On top of that, it seems that you have been having a hard time getting in touch with us. We sincerely apologize for the inconvenience!
We would like to note that our email address can be found at the footer of our website - and, as indicated in the Terms & Conditions section of our website, we require our customers to contact us before returning their product so we can provide the correct return instruction and addresses.
If you have yet to receive assistance with your concern, please send me an email at [email protected], and I will be more than happy to help you myself.
Best,
Stephanie
I just ordered from this company on Sept28,2023 they charge me twice and refuse to refund the money. There are no customer service reps. They keep sending the same e- mail about someone getting back to me no one does. This company stole money from me. DO NOT ORDER FROM THEM!
Hi Theresa,
Thank you for taking a few moments to post your review here!
We are sorry to hear that you were charged twice for an order you placed with us, and that getting assistance for a refund had been a difficult task for you.
Due to the high volume of emails we have been receiving recently, we must admit that we have been having a hard time addressing all of our customers’ concerns in a timely manner. We are simplifying our Customer Support procedures and hiring more agents so we can assist our customers more promptly.
As for your issue in specific, we would love nothing more than to resolve this and help offer a satisfactory solution for you. Please email me at [email protected], and I will gladly help you.
Best,
Stephanie
Place order which was immediately charged. Received order confirmation containing order number. Never received purchased item. Many messages with no reply.
Reported fraud to credit card company
Stay away!
Hi Tim,
Thank you for taking the time to share your feedback here!
We are truly sorry to hear that your experience with our company has left so much to be desired.
We understand that you haven’t received your product yet, and your attempts at asking for assistance from us has remained futile so far.
Rest assured that customer satisfaction is our top priority, and we will do everything we can to ensure that you receive a satisfactory solution for your concern.
Please contact me directly at [email protected] so I can find out what happened with your order and assist you myself.
Best,
Stephanie
I bought 3 hoodies over a YEAR ago & have never received! No response from customer service! Out $180
Hi Jenna,
Thank you for taking a few moments to leave a review here!
We are very sorry to hear that you haven’t received the Baerskin Hoodies you ordered a while ago, and when you tried getting in touch with us, you didn’t receive a response.
This is definitely not something that we would like for our customers. We would like to turn things around for you, if you give us the chance.
Kindly get in touch with me at [email protected] so I can look into this for you myself and help offer a satisfactory solution for you.
I look forward to hearing from you.
Best,
Stephanie
Like being rapped up in a soft warm blanket. Comfy /snug & very warm. Perfect for long walks in any weather
I don't often write reviews but wanted to share my experience. The BAERSkin is a strange name, but makes sense when you wear it. Its snug fit and comfortable feel are perfect for outdoorsy stuff. If I had to nitpick, I'd say it felt a bit heavy initially, but the warmth it provides in chilly weather makes up for it.
Hi Bruno,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
When it comes to other products that can be found on the market and that are similar to our Baerskin Tactical Hoodie, we just need to say that only the hoodie that is marked with our original label stands behind all the performance and quality described on our website. We are very glad that you recognize it the same way!
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
It took a while to get but definitely worth the wait. It's warm super comfortable and handles the wind and rain very well. I'm a little pissed it went on sale a week after I bought mine but I guess timing is everything. Sizing is spot on too. Great product!
Dont believe hype delivery states 20 day one due to be shipped from ther for 25 days
Found exactly same on Amazon for £46
Hi Jackie,
Thank you for taking the time to share your experience with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations. However, I understand that people have different needs and that our products are not always the best choice for every customer.
When it comes to other products that can be found on the market and that are similar to our hoodies, I just want to assure you that only the Baerskin Tactical Hoodie that is marked with our original label stands behind all the performance and quality described on our website.
Regarding the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we recently started cooperating with new shipping partners. We expect results regarding speeding up the delivery process very soon.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write to me at [email protected], and I will be happy to help.
Thank you for your understanding!
All the best,
Stephanie
It's been 13 days since I ordered and sent them emails when my order is going to be shipped, No response. I'm afraid if this is just a scam. When I checked to make a copy of my order all emails from Baer was deleted.
Dear Andrew,
Thank you for contacting us about this!
I am sorry to hear that you weren't able to get in touch with us. In the last period, we had increased demand for our products which also affected our response rate.
I hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor. Kindly also check your spam inbox in order to find our responses to your previous emails.
If you have any other questions or need assistance, please contact me at [email protected] and I will investigate your case immediately.
All the best,
Stephanie
I ordered a 3XL vest and hoodie. The hoodie was 3XL, but they sent a 2XL vest. I have sent 5 emails reporting the error and have not received any response. All I want is to exchange for the size I ordered.
Hello John,
Thank you for writing us regarding this!
I am sorry to hear that your contact with our customer support was less than ideal.
We hope that you got in touch with our customer service in the meantime and that everything about the exchange was done quickly and efficiently.
If you have any additional questions or need help, please contact me at [email protected] and I will respond immediately.
All the best,
Stephanie
I bought me and my wife a hoodie came out to almost 200$. I waited the 14 days like it's said and nothing. I tried emailing them says my email will not go through. I've tried texting them on the web site and nothing. Save your money because it's a scam.
Hi Trapper,
Thank you for contacting us about this!
I am sorry to hear that you weren't able to get in touch with us.
I hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at [email protected] and I will respond immediately.
All the best,
Stephanie
I was suckered by a great advertising campaign into buying this hoodie. Who, for Pete's sake, would rip off people for a hoodie? I was hooked. I hike almost every weekend of the year in the Colorado high country, and this was the hoodie of my dreams. So I clicked.
After confirming my order and deducting $99.95 from my checking account, they sent me an email saying I had failed to complete my order! I sent two emails to their service department without getting a reply, but continued to receive more emails inviting me to complete my purchase (and get a 10% discount!). THERE IS NO PHONE NUMBER, and my attempts to follow up by emailing their customer service address, which promised a reply within 24 to 48 hours, using the order number, met with error messages. I might as well have sent a deep space probe to Saturn.
Finally, because she had some time, my wife tracked down a real email address and secured a refund from a helpful rep named "Margaret." I consider myself very lucky. The moral for me is to be very very careful about who I do business with online. I hope Margaret doesn't get fired for doing the right thing.
Hi John,
Thank you for taking the time to share your thoughts here!
We understand that there was an issue with the completion of your order, and when you tried getting in touch with us to resolve this matter, it had been a challenging task for you. That must have been such a frustrating experience. We sincerely apologize for all the trouble!
Due to the high volume of emails we have been receiving, we must admit that we have had issues with responding to all of our customers' emails in time.
We are simplifying our Customer Support procedures and adding more agents to our team so we would be able to attend to our customers' concerns more promptly.
On the other hand, we are pleased to know that you were able to get in touch with one of our Customer Support agents and they assisted you in getting a refund.
Again, we apologize for the inconvenience. We hope you would give our store another chance in the future.
Best,
Stephanie
Wearing it now.its 64 out light breeze.im cold.looks great in add.its not.worth $40.00 not $100.buy a filson or woolrich.china is cheap trash.
Hi Peter,
Thank you for taking some time to post your review here!
We are sorry to hear that our Baerskin Hoodie was not able to keep you warm.
We especially made our product with lightweight 330gsm heat retaining, double napped fleece, so it would keep the wearer warm without being too bulky.
We understand that everyone has different needs, and our product might not always be the best choice for every buyer.
Regarding where our products are made, we would like to clarify that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
In the meantime, if you ever need assistance with your product, please reach out to me at [email protected], and I will happily help you.
Best,
Stephanie
Chinese shipper provides tracking information but does not always update progress. I still have not received the hoodie and there have been no updates from the shipper for three days. I purchased the hoodie online on September 1. Today is September 14th and no updates since September 11
Hi Chris,
Thank you for taking a moment to write us a review!
We are sorry to hear that as of posting here, you haven't received your order yet, and there haven't been any recent updates on your tracking information for the past few days. We apologize for the delay and inconvenience!
We would like to let you know that although the tracking details are updated regularly, our carriers don't always have the option to provide real-time updates. Therefore, the information you see there may not always be 100% up-to-date.
Rest assured that we are always here to provide assistance when needed, as customer satisfaction is important to us.
If you ever need further assistance with your order, kindly send me an email at [email protected] so I can look into this myself and help you.
Best,
Stephanie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Casey,
Thank you for taking some time to share your feedback here!
We understand that your order didn’t arrive within our specified timeframe, and your request for the cancellation of your order and a refund was not approved. On top of that, it seems that your product was delivered to a different address. That must have been such a frustrating experience for you. We sincerely apologize for all the trouble you went through!
As a general rule, indeed, once the order is shipped, we can no longer cancel it. However, that doesn’t mean that our customers cannot receive a refund. It just means that the customer can wait for the order to arrive so we can assist them with returning the product and getting a refund.
In your case, however, it seems that there have been several issues with shipping, as your order was not delivered on time, and the address was incorrect. Additionally, your further requests after the order was incorrectly delivered to a different location were not promptly addressed. We take full responsibility for this, and we would like to look into this further to ensure that this doesn’t happen again.
Kindly email me with your order number or the email used to place your order at [email protected].
I look forward to hearing back from you!
Best,
Stephanie