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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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I placed my order on December 27th and it's now January 26th and I never received my tracking number, confirmation email or my order. I sent several emails and called a few times but it's a shell. Just a scam to take your money. Don't waste your money and time on this, Bærskin is just a scam to take your money.
I ordered a hoodie for my husband as a Christmas gift, and it still has not arrived. I emailed the company after waiting patiently for a month, and it appears I received a canned response stating my order would ship within 7 days of the email. 2 weeks later I get an email update will a tracking number, but the shipment shows to be still in CHINA! Oh BTW, I sent another email a week and a half after the first email requesting if the order can be shipped overnight, but never got a response. This is so sad and frustrating because they took my money at the time the order was placed, but here I am almost 7 weeks later and still no product. I wanted to place another order for myself, but at this point, I will not be doing so.
Hi Karla,
I’m truly sorry for the frustration and disappointment you’ve experienced with your order. I completely understand how disappointing it is to wait so long for a product, especially when it’s for a special gift.
I see that our agent has already sent you the tracking code via email. I recommend checking the status regularly, as it may take some time for the tracking to update. Please feel free to contact me directly at [email protected] if you need any further assistance or have any concerns about your order.
I sincerely apologize for the inconvenience this has caused, and I’m here to help make things right.
Best regards,
Stephanie
This is my ninth attempt to get some attention from Baerskin after my order arrived. The quality of the goods (a hoodie and a waterproof jacket combo) seems fine but the items are too large so I want to get a size smaller.
I have tried plain email, I have tried the form on their website, I have tried the chat on their website and have two cases open but haven't even received email confirmation of those cases, and I have tried phoning and leaving two voicemails so far. Two weeks and counting!
It seems to me that the product is rather good but the customer support is rather terrible. In this world of cheap online labour globally, people working from home, doing work on demand etc. there is no excuse for a company to have its reputation sink because it doesn't deal with customer questions in a reasonable time. I strongly urge them to get this fixed for their own sake. And for customers.
Since they seem reasonably prompt at organising new orders but not at responding to customer enquiries, I am contemplating placing a fresh order for the items I want and trying to organise a plain return of the items which are XL and no good to me (too large). That might be a faster way to achieve my goals; but I cannot even arrange a return.
I see that "Stephanie" looks at these messages but I have already emailed her with no response yet in 5 days.
Stephanie, please can you help me to get this sorted out?
Hi Mark,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to your exchange. Please check your email inbox and continue communicating with our agent for any additional information.
For all other questions, feel free to write to me at [email protected] and I will be happy to help.
All the best,
Stephanie
I bought a hoodie and rain jacket in November and I was sent the wrong size jacket. Website says contact for exchanges or email. I have done both almost daily for 2 weeks with no response or live person to talk to. They have a 60 day window to return but yet you can't get ahold of anyone to do so. I have also used every category to use to call. Don't waste your time or money with this company. They do not care
Hi Renee,
I’m really sorry to hear about the difficulty you’ve had reaching us and the frustration this has caused. I completely understand how disappointing it must be to have an issue with your order and not receive a timely response.
Since you contacted us within the exchange period, your exchange will be processed soon. Please write to me directly at [email protected] with your order details, and I’ll make sure your exchange is handled promptly.
Thank you for your patience, and I sincerely apologize for the inconvenience.
Best regards,
Stephanie
Ordered this product but turns out it's another Chinese ripoff! Stay away and hopefully President Trump will work to get rid of this crap in America
Hi Mark,
I’m really sorry to hear that your experience with us hasn’t met your expectations. I completely understand how frustrating it must be to feel like you’ve received a product that doesn’t align with what you anticipated.
Regarding where our Baerskin products are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia. We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
Please reach out to me directly at [email protected] with your order details, and I’ll personally make sure we address your concerns and resolve this for you.
Thank you for your feedback, and I apologize for the disappointment caused.
Best regards,
Stephanie
Baerskin: I strongly recommend NOT to place any orders from this vendor. It comes from China; not mentioned anywhere. Ordered my hoodie back in early December. Product HAS NOT ARRIVED as they advertise 6-14 days for delivery! The excuse I was provided was that their inventory was out. That they hold a sale with low or non-existent inventory is NOT my concern and exposes BAD MANAGEMENT! In short, this manufacture is QUICK to take your money and who knows when IF, I will ever get my product! 1 star as the site won't allow me to give it NONE!
Hi Gerardo,
I’m really sorry to hear about the frustrating experience you’ve had with your order. I completely understand how disappointing it must be to wait so long and not receive the product within the promised timeframe.
I sincerely apologize for the delay and the lack of communication around your order. Please reach out to me directly at [email protected] with your order details, and I’ll do everything I can to ensure this issue is resolved for you.
Thank you for your patience, and again, I apologize for the inconvenience.
Best regards,
Stephanie
Took longer than expected to receive my order. Then it was the wrong size. It's been three weeks with me sending an email twice a week with no response to return the order. Still waiting on a response. Disappointing.
Hello Michelle,
I’m really sorry to hear about your experience, and I completely understand how disappointing this must have been for you. This is definitely not the level of service we aim to provide.
Please know we take feedback like this very seriously, and I’d like to personally make sure this gets resolved for you as soon as possible. We will check your case right away and get it sorted - you can expect our email soon.
Thank you for bringing this to our attention, and we truly appreciate your patience.
Best,
Stephanie
Worst customer service. Cannot get in touch with ANYONE.
Bought the jacket for my husband for Christmas and got the wrong size. I tried to get in touch with someone to exchange the hoodie and rain jacket for a smaller size.
I tried for 3 weeks to get in touch with someone I tried emails and leaving messages but nothing only a stupid computer voice telling me someone will get back to me or an email saying the same thing. This company is the worst in their customer service. They just take your money and split. I hope no one buys from this company because it horrible.
Hi Debbie,
I’m very sorry to hear about the frustration you’ve experienced with your exchange request and the lack of response. This is certainly not the experience we want for any of our customers.
Please reach out to me directly at [email protected], and I will personally assist you in resolving this issue. I’ll ensure your request for an exchange is handled promptly.
Thank you for bringing this to my attention, and I truly appreciate your patience while we work to make things right for you.
Best regards,
Stephanie
Ordered the 4.0 on black Friday, as of 1/14/25 still no hoodie and no real tracking number...It might be Christmas 2025 gift instead of 2024, if ever.lol
Hi Robert,
Thank you for reaching out. I sincerely apologize for the delay in receiving your hoodie and for the lack of a proper tracking number. I completely understand how frustrating this must be, especially after such a long wait.
Please write to me directly at [email protected] so I can look into your order and provide you with the latest updates. I’ll do everything I can to ensure it reaches you as soon as possible.
Thank you for your patience, and I hope we can resolve this for you quickly.
Best regards,
Stephanie
The hoodie took about six weeks to arrive. While I had an email confirming the order, and gave me a shipping number, I couldn't find the carrier. I had ordered a size too large, and the website states returns or exchanges are easy, I haven't received an answer to my request for an exchange in over a week. The ads and website seem on the up and up, but I would never recommend a purchase based on the customer service. As for the hoodie quality, it might be worth the discounted price I paid but since we need to exchange sizes we haven't tried it out. Buyer beware!
Hi Nancy,
Thank you for sharing your feedback. I’m sorry to hear about the delays and the difficulty you've had with arranging an exchange. I completely understand how frustrating this can be, especially when you’re eager to get the right size and fully enjoy your hoodie.
If your exchange hasn’t been resolved yet, please write to me directly at [email protected]. I’ll ensure your case is prioritized and personally oversee the process to make it as smooth as possible.
Your patience is greatly appreciated, and I hope we can turn this experience around for you.
Best regards,
Stephanie
I ordered the 3-in-1 Hoodie 4.0 and some Velcro patches. Took them a while but they shipped them all together. The patches arrived, but no hoodie and raincoat. I tried emailing several times, each time I got an AI response. Each response the same. Saying that the shipment was delivered. I called 3 times. All 3 times i left a voicemail. No response.
Do not waste your money on this company. Looks like they only care about getting paid then refuse to repond when there is an issue.
Hi Juan,
Thank you for bringing this to my attention. I’m truly sorry to hear about the issues with your order and the lack of proper responses. This is not the experience we want for our customers, and I want to make things right for you.
If your case hasn’t been resolved yet, please email me directly at [email protected]. I’ll personally look into the situation to ensure it is addressed promptly.
I appreciate your patience and hope to turn this experience around for you.
Best regards,
Stephanie
Ordered product on December 4th 2024 expecting before Christmas due to the fact it was a present for my wife. Sent an email asking about the order and when it will ship. I received the following in a email on 12-14 2024.
Hi Mark,
First off, let us say: you're a legend for ordering with us.
We truly value customer feedback - it's what makes BAERSkin, well, BAERSkin.
Here's the thing: we're a small but mighty team, and while we're thrilled by the overwhelming response to the launch of the BAERSkin Hoodie 4.0 - we admit we've struggled to keep up with stock. For that, we're sincerely sorry. The demand this season has been insane – like "record-breaking, out-of-stock-before-we-knew-it" insane. But here's the good news: your order is now our top priority, and it will ship within 7 days. To thank you for your patience, we're including a free gift with your order. It's our way of saying, "You rock, and we appreciate you sticking with us." We're working overtime to keep up with the demand, cranking out more hoodies everyday, so everyone gets what they ordered. In the meantime, we want you to know how much your support means to us. You're part of what's helping BAERSkin grow as well as helping gear up everyday heroes for more outdoor adventures. Thanks for being part of the BAERSkin family. Your order is on the way, and we can't wait to see you out there rocking it!
Sincerely,
The BAERSkin Team
Christmas came and went with no reply from multiple emails and phone call. Its 01/13/2025 and still nothing. Contacting my bank and putting a dispute.
Hi Mark,
I’m truly sorry to hear about the delays and lack of communication regarding your order. I completely understand your frustration, especially since this was intended as a Christmas gift.
If your case hasn’t been resolved yet, I kindly invite you to write to me at [email protected], and I’ll make sure to look into it for you.
Thank you for your patience, and I’ll do my best to assist you promptly.
Best regards,
Stephanie
While Bearskin Tactical offers various discounts, their pricing remains comparatively high. The quality of the product received did not meet expectations, with loose threads and poorly attached interior pockets observed. Furthermore, the return policy, which is not clearly communicated during checkout, presents significant challenges. It stipulates that items must be unworn, in original packaging with all tags attached, and returned at the customer's expense. These conditions, coupled with similar concerns raised in other customer reviews, suggest potential areas for improvement in transparency and customer service.
Hi James,
Thank you for sharing your thoughts and providing feedback on your experience with us. I’m truly sorry to hear that the product did not meet your expectations and that the return process was challenging.
If there is anything else we can do to assist you or if you have further concerns, please don’t hesitate to contact me at [email protected]. I’m here to help in any way I can.
Best regards,
Stephanie
Well I ordered the hoodie 6 weeks ago and have yet to see it. Company sends out same email when questioning order status. There is no valid communication.
Hi Jennifer,
I’m truly sorry to hear that you’ve had to wait so long for your hoodie and that you haven’t received the communication you need. This is not the experience we want to provide, and I completely understand how frustrating it must be to receive generic responses without getting any real updates.
Please email me directly at [email protected] with your order details, and I will personally investigate the status of your order and ensure that you get the support you need.
Thank you for your patience, and I sincerely apologize for the inconvenience and lack of communication.
Best regards,
Stephanie
My order from November, ordered 12 for my employees. Only email I received a week before Christmas (took several inquiries to get a response), they will stay shipping Jan as they ran out of stock. Hers a 100$ off on your next order... as if I'll but anything again from them.
Their reply is a canned response - your order will be shipped in 7 days. That was 4 responses ago!
We're in Jan. No shipment. Still waiting for update. So far SCAM!
They have my money! $1200 order!
Hi Rene,
I’m truly sorry for the delay with your order and the frustration it has caused. I can understand how upsetting it must be to have such a long wait and to feel like you haven’t received the updates or service you deserve. This is absolutely not the experience we aim to provide, and I deeply apologize for the inconvenience.
Please email me directly at [email protected] with your order details, and I will personally look into the status of your order and get you the answers you need. I’ll make sure this issue is resolved as quickly as possible.
Thank you for your patience, and I sincerely apologize for the trouble you’ve experienced.
Best regards,
Stephanie
Ordered hoodies so they'd be here in time for Christmas. Right - it's now been over 6 weeks since I placed order. All I got back for a while was the same canned form letter responding to my "Where's my order?" Now, they're not even bothering to answer. Don't do business with them unless you want to pay money for... nothing!
Hi Chia,
I’m very sorry to hear about your experience, and I completely understand your frustration. This is definitely not the level of service we aim to provide, and I sincerely apologize for the delays and lack of communication.
I assure you that Baerskin is a legitimate company, and due to high demand during the holiday season, some responses were delayed. Please reach out to me directly at [email protected] with your order details, and I will personally help you resolve this as quickly as possible.
Thank you for your understanding, and I look forward to getting this sorted for you.
Best regards,
Stephanie
Been trying to exchange for different size since Christmas and they have not even tried to get back to me on process for the exchange.
Hi Franco,
I’m so sorry to hear about your experience with our customer service, and I understand your frustration. It’s certainly not the level of service we strive to provide. I will personally take care of your exchange request and make sure it’s processed as quickly as possible.
Please reach out to me directly at [email protected] with your order details, and I’ll ensure that the exchange for the correct size is arranged right away.
Thank you for your patience, and I look forward to resolving this for you.
Best regards,
Stephanie
I ordered the Bareskin Tatctile Hoodie for my husband as a Christmas gift on Dec 3rd, 2024. Well hear it is Jan 8th - no delivery! They TOOK my money, gave me a confirmation of order with NO TRACKING NUMBER. FINALLY AFTER 10 emails, got tracking number - bogus! DO NOT TRUST. TOTAL SCAM
Hi Sandra,
I sincerely apologize for the experience you’ve had with your order. This is certainly not the service we want to provide, and I understand your frustration. Due to high demand during the holiday season, we faced delays, and I’m sorry for the inconvenience caused by this.
I would love to personally assist you in resolving this issue. Please reach out to me directly at [email protected] with your order details, and I will make sure we take care of it right away.
Thank you for your patience, and I’m here to help.
Best regards,
Stephanie
I sent several requests to change my shipping address. Never got a response or my order. The shipping info was useless..
Hi Tracy,
I’m really sorry for the trouble you’ve had with your shipping address change and the lack of response from our team. I understand how frustrating this can be, especially when you're trying to make sure your order arrives at the right address.
Please feel free to reach out to me directly at [email protected], and I’ll make sure to look into your case and resolve the issue as quickly as possible. I appreciate your patience, and I’m here to help in any way I can.
Best regards,
Stephanie
I ordered one jacket for my husband for his Christmas gift. It's been over a month and despite my card being charged immediately, I received no tracking information for my package and it still has not arrived. I've filed complaints with PayPal and my credit card company and have had no response from the company. I'm out several hundred dollars and no Christmas gift for my husband.
Hi Camille,
I’m really sorry to hear about the delay and the frustration you’ve faced. I understand how important it was for you to receive the gift on time, and I truly regret that we fell short in this instance.
If your case hasn’t been resolved yet, please reach out to me directly at [email protected]. I’m here to help and will do my best to get your situation resolved as quickly as possible.
Thank you for your patience, and I look forward to hearing from you.
Best regards,
Stephanie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Ashley,
I’m truly sorry to hear about your frustration and experience with your order. Please let me assure you that Bærskin is not a scam. Behind the many positive reviews are real customers who are satisfied with the quality of our products.
The high demand during the holiday season caused unexpected delays in both shipping and response times. I know this doesn’t excuse the inconvenience you’ve faced, but we are actively working on improving our processes to ensure timely deliveries and better communication in the future.
If you could send me your order details at [email protected], I’d be happy to personally look into this for you and get it resolved as quickly as possible.
Thank you for your patience, and I hope we can make this right for you.
Stephanie