AvisReviews 210

My rental was for an insurance claim. Normally I go through Enterprise, but wasn't able to get something quick enough. The woman I spoke with at Avis got me something very quickly. The day I picked up the rental the guy acted like I was bothering him. He had me initial a few things, sign and boom was on my way. I thought this was strange as at Enterprise they explain everything to you and go out to look at the vehicle with you to ensure there are no problems. Knowing the rental policies with Enterprise I didn't ask any questions. I return the vehicle yesterday with 0 problems. Today i look at my bank account to find a charge from Avis. I call and get the guy that did the agreement the day I picked up. He tells me that the woman had upgraded me to a truck at an SUV rate. I had mentioned I drove a truck and wanted a bigger vehicle, so her thought on that was appreciated. The problem is, I was never told that the upgrade would put me at my limit for my insurance coverage and that I was going to be stuck with the sales tax, $135. Had anyone at any point in time explained this to me I would've said no, find me something cheaper as I did not have the extra money to be covering this. Yhe guy then proceeds to tell me "well maybe you should ask questions." How am I going to ask questions on something I never knew about? I call the corporate office and get told they won't do anything. I filed a complaint so that hopefully these people will learn how to do their jobs properly and someone in the future doesnt get screwed the way I did. Thank you Avis, now I'm out my grocery shopping money for my children and you taught me a valuable lesson. Never go through Avis and steer everyone you know to stay away from you.

I recently rented a car from Avis. I traveled from Olathe Kansas to Boise Idaho. Due to weather and traffic, I was late returning vehicle. I was 33 mins late. Instead of just charging me another Day Rate. I was charged 119 dollars late fee. I would not recommend AVIS to anyone. They seem to only be concerned about money and NOT the well being of their customers. I'm a disabled veteran and on a limited income. THANKS SO MUCH AVIS!

I have rented from Avis for over 30 years and have always been satisfied with their service. Something has changed. Maybe it's Covid, maybe it's just greed, but they are in my opinion no longer a customer oriented service organization. I have never in my hundreds of rentals been charged a cancellation fee. This time I was charged a $50 fee to cancel because I gave them my credit card information. I was trying to reserve the vehicle with my personal instead of the corporate card in my profile. Well instead I ended up with a prepay (Never, Ever Prepay) by doing this. I was even forced to accept the $50 charge (original rental charge was $67) because if I waited until I heard back from their customer service (which is a joke) I would have been charged $150. I am so disappointed in Avis. Another service organization down the tubes.

Horrible horrible horrible experience; I rented a car via Rentalcars.com, Avis charged me EUR 100 on top of what was supposed to be the total rental fee. The times displayed on the invoice justifying this were wrong; the pickup time was an hour later and the return time THREE hours earlier. Next to that I got a downgrade that I wasn't compensated for (ordered a Jeep Renegade, got a Dacia Sandero, half the purchase price). To make it complete I was charged a damage; a huge scratch, impossible to miss and clearly not there when we handed in the car. The "proof" was a picture taken THREE hours after returning the car, and please note that an AVIS employee received and parked the car. Avis has not even responded to my complaint and just charged my card. Rental number E******* in ROME FIUMICINO AIRPORT

I have never been so heartbreakly disappointed and angry at a company before. Confirming reservations, sending you confirmation emails and reservation numbers, e-check-in online and then when we fly across the country, for an EMERGENCY, only to arrive at the airport car rental and be told "so, sorry we are out of cars"... "the website is wrong, because it doesn't show our current inventory". Having to rent a hotel because we can't get a vehicle. Then calling the Avis customer support after hours who says "I am a reservation specialist and my system is more up to, I can see they have your car available now. I assure you! " Having me run in rain from the hotel at 12:30am back to the airport car rental to be told by the manager " I'm sorry we are completely out of vehicles, I can put your name and number on this list we started." Then I call back the customer service ask to speak to a supervisor/manager and am told they have all left and to call back tomorrow. I asked " so you all work completely unsupervised with not one supervisor/manager, even on call? " To which he said simply " yes".

My partners mother is in the hospital, we flew across country, had to fly into another state because of a hurricane so we could drive to her and now we are stuck in a completely different state because of Avis. I swear if anything happens to his mother and he doesn't get to see her I am going to raise hell like you have never seen before.

We rented a car from Avis Maui Kahului airport. 9/4/20 to 9/5/20. When we settled in at our new destination we discovered that Avis was still charging our credit card.We discussed this 9/8/20 and they agreed that the account was closed out. Later in the week 9/11/20 we tried to use our credit card and discovered it was maxed out. Avis continued to charge our card daily to the tume of 1500. 00. Trying to resolve this was a nightmare. We were hung up on, given phones numbers that were dead ends, or numbers that asked you to leave a message, when you hit the # key you received a recording that the persons message line is full and is unable to take calls. While we were on the bank trying to stop these charges another one came thru. Never never never leave your credit information with this company.

I recently used Avis rental car because this is my company's preferred rental place. My first car was dirty inside and out when I went to the stall to pick it up. The Preferred customer service lady said, let me get you a clean car. The second car was dirtier then the first one. I went back to the office and she says to me, can you wait here while I get this second car washed? I replied no I will ride the shuttle back to the airport and use a different rental car place. She says oh no let me get you into a better and clean car. The third car was very clean. But the end result I got charged an additional $84.00 because of the car they gave me. Very disappointing! I will not use Avis ever again. They need to match my total from the portal price.

Don't rent a car with Avis! I'd give them zero stars if I could.

They have caused me nothing but stress and they have no idea what customer service is. They're untrustworthy, unreliable and not worth your time. They initially ruined my weekend but not it's creeping further into my week.

1. To start with they rented me a faulty car
2. I returned the car but they were unable to provide me with a valid alternative - ruining my weekend plans
3. They have charged me a 'no show' fee although I clearly showed - I had the unfortunate experience of having to deal with their unapologetic representative and have the receipt as proof
4. Dealing with their customer service has been nothing but a painful experience. They have consistently refused to take any responsibility or even try to understand or help.
5. Emails are not followed up - causing further frustration and dissatisfaction

I will never be using Avis for a rental car ever again. I prepaid for my car 10 days in advance, the money had been taken out of my card by the time I got there to pick up my car. I got there and the lady had an attitude from the beginning. Telling me that the car I reserved they didn't have but she would put me in a van. I told her if I wanted a van I would have reserved the van. So than she said the only other thing she can do is give me a bigger car but it would be more. When I already paid $285. So I asked how much more and she said she would check and than she charged my card another $298. And said it would be for the car but didn't get my approval to charge my card the extra money for the car I just wanted to know how much more. Than she said she didn't charge that to my card but my bank statement is showing different. So she said it would be extra $300. I told her I didn't want it so than she said that she could get me in the bigger car for $100 more than she dropped it down to $70 more. So you knew from the start you could do it for $70 more and you wanted me to just go ahead and pay the $300. Thats a scam. Now there is a payment of $285. And a hold on my card for the $298 that she did not have my permission to charge to my card. I am definitely going to report this business they are horrible and the lady lied to my face telling me she didn't charge that amount when she did when I spoke to customer service. STAY AWAY FROM THESE PEOPLE IF I COULD GIVE NO STARS I WOULD.

! UPDATE!
Although it took over 15 business days, Avis has agreed to refund me.
This is mainly due to the efforts of one caring customer service representative named David.
Thank you David, I appreciate your efforts.

I was overcharged £612 for damage to the vehicle that was there when I picked it up, specifically a cigarette burn on the front drivers side seat.
When I pointed out this damage directly to an Avis representative during pickup, I was told "we don't really worry about the interior" and that this would not need to be reported.

After drop off we were informed via email that we would be charged for this damage and I responded to this email immediately with copies of time-stamped photos and video of the damage on pickup.
Despite this, Avis has overdrawn my bank account before the end of that day and we only received an automated response claiming that the issue would be resolved in 10-15 days. We have also tried contacting Avis via their customer service line and the phone number for the damage services, but have been unable to speak with an Avis representative directly for 7 days. To add to this, I am now forced to pay for international calls to do this.

This situation has caused me significant financial stress whilst I am on and overseas trip and I am appalled Avis withdrew this significant sum of money from my bank account without investigating their mistake first.
I was holding off giving any rating until the issue had been fully resolved so that I could give a more fair estimation of their service, but the 7 days have elapsed and I have still received no contact despite being severely overcharged through no fault of my own.

Worst rental experience I've ever had. I've rented many vehicles over my lifetime. My family needed a 7 passenger vehicle to drive around Idaho, on vacation, for 6 days. The rental price was already outrageous, but had no choice. While booking the rental online, Avis offered approximately a $300 discount for pre-paying in full. So I did. It took the price down from about $1500 to $1200. (SMH- for a minivan... - but again, I had no choice). I turned the vehicle in on time, with a full tank of gas, no damage, etc. Next thing I know Avis charged my credit card, the full rental of over $1500! So now they have collected from me over $2700 for a Dodge Grand Caravan (which was utterly featureless btw)! So, I had to then spend an enormous amount of time on the phone, and sending an email with my proof of payment for the prepayment along with proof that I was billed a second time for the same rental. While on the phone with the customer service rep, he stated that he could not see on the system that I had prepaid, despite my bank account receipt clearly showing Avis's withdrawal of the funds. I then received an email letting me know that they would try to get this resolved within 10-14 days, and would let me know. Well nobody let me know anything. But this is where it becomes completely dishonest on Avis's part: their "resolution" to this problem was to refund my prepayment amount of approximately $1200 and keep the second charged amount for over $1500 - thereby completely taking away from me the savings of prepaying, and increasing my rental by about $50 a day! This is outrageously dishonest, and the worst "customer service" experience I've ever had. I will never rent from Avis again, and will be sure to relate this story to everyone I know so that they don't get cheated either. Incidentally, I also had to wait for 45 minutes at the Boise airport at 9:30pm with five young kids because they didn't have a vehicle ready for me... Never again, Avis.

Ty, at 1503 SW loop 410 in San Antonio, was rude, unprofessional and condescending. He badmouthed the previous owner/manager to the customer before us and also to us. Made condescending remarks to us and when I called him out he smirked, dangled the keyfob in my face and asked," do you want the car or not?" My husband got upset and said," Don't do that, don't be rude" Ty continued dangling the keyfob and angrily asked again if we wanted the car or not. When I asked him if he was threatening not to rent us a car( knowing we had no other transportation and live almost an hour away), he said he wasn't going to be talked to that way. All I said was he didn't have to be condescending and shouldn't treat people like that. Well, yeah he refused to rent to us and left us stranded.

AVIS is one of the worst and bad car rental services I ever experience. All customer service agents are stupid and have lots of attitudes! I called millions of time and they either hang up or transfer a call from here to there!

I was recently tested positive COVID-19 and call them to know how to return the car. They didn't help me at all and transfer me to 17th different places.

STUPID!
$#*!ED UP!
I WILL NEVER RECOMMEND AVIS AS CAR RENTAL!

I wish I could give ZERO stars. A month ago I reserved a car in San Diego to take on business for three days, down below the border in Tijuana. I asked about Mexican insurance and was told they indeed offered it but I'd need to get it at the counter. They transferred me to the 'local' number. No one ever answered. I tried for a month, morning, noon and night. No one ever answered. I'm a corporate customer and they could tell me nothing except that they offered it, continuing to refer me to the local non-answering phone number. Finally I got a smarmy solicitation email saying how they're always there to help. That's a JOKE. I'd heard that Hertz was no longer in business but found they are. I reserved with Hertz, they gave me the info on the spot. I cancelled the reservation with Avis, telling them off. They told me they don't offer cars to Mexico. Liars. I recommend NO ONE EVER RENT AN AVIS CAR AGAIN. They've really gone downhill.

Rented a GMC Yukon XL at the Fort Myers airport mid July. 9 day trip out west planned with family as a getaway. SUV inspection on pick up revealed very dirty interior with candy residue on seats. No big deal. Took photos of all visible damage and stored. About 20 mins into my trip home I was pulled over by a deputy sheriff that I noticed was following me for a while. Turns out the plates/tag was expired! I should have noticed but didn't.
I realize that given the pandemic that rentals were down and they were short staffed. However, sending out a vehicle with expired tags isn't acceptable.
Be cautious when using Avis. They aren't very thorough with vehicle prep.

This agency left us out in the cold literally! After three confirmations over three weeks to include the day of the van pick up our party of 13 showed up at the airport to find our van there in the AVIS parking lot but no one to issue it to us. As stated, we did confirm the day of delivery that some one would be there to give us the van when our flight got in at 9:30 PM. No one was there and they never showed. We called there hot line and were told by their call service that we did not have a reservation even though we had a confirmation number. Then they hung up on up on us. Over the next hour we were hung up on at least 10 times. We were told that they could not get some one over to the airport to help us because they we home resting! Mean while we had little children and senior citizens waiting and stranded. Ultimately we had to find our own ways home. Some of us were 2 and a half hours from home most at least an hour. I personally did not leave the airport until well after midnight. Unbelievable, I would highly recommend never using this company to rent a car, they are cold hearted. Incompetent and unreliable.

I had prepaid a reservation for LAX and Portland, OR for later this month. Given that both are now hotspots, i have wisely cancelled my trip. Both JetBlue and Hyatt waived all cancellation fees inside of the app... was NOT an issue. In the AVIS app, i had to click on a box that said i was willing to accept their cancellation fee ($50 for each reservation). So, i did so, then called the support line. After waiting for quite awhile, the rep (who was. Helpful) - got me my $50 back. 5 business days to get the credit. (1 hour for them to debit my card... funny how that works)... i love that they keep the $$$$ for 5 days - collecting earned interest on the float of their clients. I'm not a fan of them anymore... have been loyal for 20+ years... taking my business elsewhere when i return to travel. Additionally, the user experience on the app was pretty poor. I just happened to check their website just now, and they claim no CHANGE fees... they say nothing of cancellations... they should make sure that their consumer facing APPS are in sync... maybe this is why the company is in trouble... they have lost their way... in a world filled with much bigger problems, this doesn't rise up anywhere close, however, i vote with my dollars and will take my business elsewhere.