Auto Anything

They shipped me the wrong set of floor mats. I checked my order, as did they when I called, and everyone agreed that I ordered, and paid for, the correct part. However, they screwed up and sent the wrong one. Because I trusted them and threw away the boxes, and because my mat was now "used" they told me to jump in a lake. I will never buy from this place again. I will recommend anyone go anywhere else. These people are not trustworthy.

The prices and selection on this site are ok, but there are plenty of sites to get the same thing. You can't rely on the reviews because not every customer can review their purchase. I bought some replacement tail lights here and noticed a few months later that they had melted. Of course they were out of warranty by the time I noticed it, but at least I wanted to be able to note this in a product review, however I was told that only random customers were "allowed" to review the products they bought.

BUYER BEWARE!
I PURCHASED A JET PROGRAMER ON JANUARY 17TH. IT ARRIVED SOMETIME IN THE NEXT TWO WEEKS. THE INSTRUCTIONS WERE WRONG, ATTEMPTED TO CONTACT MANUFACTURER, NO RESPONSE, AFTER SEVERAL TIMES, ON JAN 28, CONTACTED AUTOANYTHING TO RETURN, INFORMED 15% STOCKING FEE BY MFG. GOT PHONE #FOR MFG, THEY SAID NO RESTOCKING FEE, CALLED AUTOANYTHING BACK INSISTED THEM, CALLED MFG BACK, NO RESTOCK. CALLED BACK THEY SAID THERE WOULD BE, I TOLD THEM "FINE, SEND ME THE RMA, I WILL GET THE CREDIT CARD CO TO REMOVE." PROMISED RMA EMAIL 3-5 WORKING DAYS NEVER RECEIVED, CALLED AGAIN SAME RUN AROUND, SAME RMA EMAIL 3-5 DAYS, SAME STATEMENT I WOULD DEAL W CREDIT CARD CO, CALLED 5 TIMES, FINALLY ON 3-30 TOLD WAS LAST TIME WOULD NOT CALL AGAIN, WOULD DEAL W BBB AND CARD COMPANY IF NO RESOLUTION, THEY TOLD ME IT WAS NOT PAST THEIR RETURN POLICY DATE, AND NO RMA AND REFUND WOULD BE ISSUED. THEY ALSO ADMITTED IT WAS THEIR WAREHOUSE RESTOCKING FEE AFTER I GAVE THEM THE NAME OF THE TWO PEOPLE I HAD TALKED TO AT JET, AND INVITED THEM TO CALL. I THINK THEY PLAYED A SHELL GAME TRYING TO WAIT ME OUT, HOPING I WOULD GIVE UP. I HAD SPENT $1709. 99 WITH THEM ON 9 PURCHASES IN THE PAST, AND THIS WAS MY 1ST ATTEMPT AT A RETURN. I WOULD SAY MOST PEOPLE GIVE UP, AND THAT IS WHAT THEY COUNT ON.

Placed an order and was told it could not ship for two weeks. Two weeks passed and I called them and was told that it would be another two weeks because of some kind of strike. But they never communicated it to me. I had to call them to find out! To say I am upset is an understatement. The customer service guy could have been more apologetic instead of defensive! Very bad company customer service etiquette. I am extremely unhappy!

I have placed orders from autoanything on two occasions. I will NEVER do that again. The first time they shipped 80% of my order and neglected to let to know that the other 20% were not shipping for another 3 weeks until I called them wondering where my missing items were. Online it stated these items were in stock when I bought them. And then guess what, it happened again with another maybe sorta possibly 3 week wait, they couldn't be sure. I realize that stuff happens in the warehouse, but at least other parts stores let you when they are shorting the order, an estimated ship date, and maybe even do something nice for you. Autoanything does nothing, doesn't care, and can't even tell you anything more than an approximate ship time. AND their website still lists the missing parts as being in stock. Ridiculous. No other major online parts store does business in this manner. Save yourself a LONG LONG wait with no foreseeable end.

Promise dates and more promise dates, where does it end? Order entered on 12/14/14 and PayPal immediately charged. Ship date was set at 12/18/14-12/23/14. I received no notification of shipping and emailed an inquiry. I was told that the ship date is scheduled for 12/23/14. Well that date past and they said that issues beyond their control caused the ship date to move to 12/29/14. Then on 12/30/14 they advised that the order from one of the items would be 1/9/15 and the other item was 2/5/15. I canceled the order and it will take 5-7 business days for a refund. Wow, Auto Zone has trained these people well, but at least I have the option of avoiding this on line vendor and to avoid any purchases from Auto Zone. Auto Zone is the closest of the 3 auto suppliers in my area, but I will drive the 1.5 miles additional to pass on the business. I am in transportation at a major supplier and if I made promises like this I would be signing up for unemployment after my next pay check. Thank you for making my wife's Christmas a total disappointment.

I ordered seat covers for my Nissan 350Z from AutoAnything. I received covers made by Coverking and could not be happier with the product. They are well make, fit beautifully and were easy to install. So, as a result to my experience, I suggest to anyone and everyone reading this, do not purchase anything from either AutoAnything.com is the very best service to the customers.The price and some offer's to providing and product are high quality and some disscount to providing high purchases. So AutoAnything.com is very esay purchase the products.

I read a lot of bad reviews about the site. They are a Google trusted store. I figured if the order went south I had backup coverage.
I ordered a complete flow master exhaust and flow master catalytic converters for my suburban. The price with 20% coupon was hundreds less than competitors sites, and free shipping. The order shipped out the day after it processed. Received fedex tracking number. It arrived 5 days ground shipping CA to NY. It was exactly as ordered an could not beat the price.

These guys are liars and crooks. I ordered 4 wheels in late May for my truck for which they immediately charged my credit card for $700. They ensured me these were in stock and would ship no later than June 3rd. On June 3rd I get an email saying they are back ordered and would ship June 26. I called their customer service and when I asked why they said these wheels were in stock he said, "let me be fully transparent, we do whatever we can to get your money up front." He was at least honest so I let it slide and on June 26th I received an email saying they would ship on July 3rd. You guessed it, on July 3rd I received another email saying July 20th. I immediately cancelled my order. Of course they say I won't receive my refund for 5 - 7 days. Stay away from these guys!

Ordered a car vacuum but when the package arrived it was a wall mount bracket for a car vacuum. The webpage from which I ordered the vacuum had pictures and specs for the vacuum but no picture, description or other wording to indicate it was only a bracket. I called the get an RA number so I could return the product. The rep seemed somewhat incompetent and they have yet to send me the RA number. To add insult to injury they wanted me to return it to them using their "discount" shipping service. It would only cost me $9.95 to return a small (will fit in an envelope) $18 item to them.

For the third time in approx. 6 years I ordered new Lloyd Ultimate car mats for our two Audi's TT and A4... both convertibles. Mats arrived and everything fitted except the passenger side TT mat. The clip that holds it in place was fixed/riveted to the mat in the wrong location and it would not fit no matter what I did. $140 mats that don't fit!. Call them and they say "they are a custom order made just to fit the car so you cant get them exchanged" that I understand if the fault is mine (like ordering for the wrong car etc.) however he confirmed that I ordered the right mats for the car but as there was a manufacturing error that still was not covered as Lloyds have a no return product. In the end I had to pay again to get the mats I needed albeit at a discount price... but hey why should I the customer pay for a Manufacturers mistake! DO NOT SHOP HERE THEY ARE OPERATING A SCAM BUSINESS WITH ILLIGAL PRACTICES. ALSO AVOID LLOYDS MATS AS THEY DO NOT STAND BY THEIR PRODUCTS EITHER. EVEN THOUGH THE MATS COME WITH A MANUFACTURING DEFECT WARRENTY ATTACHED TO THE MATS! I now have a set of mats that cost5 me $140 that do not fit our car neither do they fit any other car.

Unreliable. Terrible customer service. Shop elsewhere. The positive reviews are false, sock-puppet reviews.

Issues: Back order after back order followed by cancellations. No e-mail response.

My Story: I ordered an item off of their website with delivery expected in 3-4 days. A week later, I receive an e-mail indicating it was delayed a week. The following week, I received another e-mail stating that it was delayed another week and my order would be cancelled unless I replied. I replied requesting that my order remain active. The next day my order was cancelled. I have replied multiple times since and have not received any responses.

Cheapest price. Nonexistent customer service. You may never get your stuff... AVOID!

I ordered air shocks from AutoAnything in November. The shocks never held air and I tried everything to find the leak assuming it was in the lines. After 5 days, I removed the shocks, ran a strap thru them, aired them up and put them in water. The top welds were no good. I contacted AutoAnything after looking up their return policy. They wanted me to pay return shipping (although their policy stated otherwise for defective items) so they could determine if they were going to give me credit or exchange or do nothing. I can't even get that answer out of them. After 2 1/2 months I contacted them and was told they would check and get back to me. That was over a week ago and so far all I've heard is crickets. I have many more items to buy for my vehicle but I won't be buying any of them from AutoAnything.

CHEATED by Auto Anything. We placed an order for seat covers online on January 3,2014. There was no mention for being out of stock or back ordered. The company processed the order and we paid for the order via credit card online. We waited two weeks and nothing showed up. I called customer service and was told they are out of material to make the seat covers! They said the new delivery date is February 12. I called today, Feb 6,2014, to confirm the newly promised delivery date. I was told that the new delivery date is another month away, March 12! We have been lied to and cheated. I am writing this review so others are not cheated. They should not take your money when they cannot deliver. Their customer service number is *******888. I called back and talked to the customer service manager and all I got was more excuses.

DO NOT BUY FROM HERE!

I ordered seat covers for my daughters Jeep Wrangler. First of all the blue color on the website does not match the color I received so I sent the originals back and had to pay the shipping cost. They said I could exchange them but they ended up charging my credit card twice. I ordered a different color and received the rear seat only. They keep pushing my shipment date back because they say these are custom made. Hello! I already received the rear seat, why does it take a month longer to make the fronts? This was a Christmas present my daughter and I won't get them till January 20th unless they push the shipping date back again. Their answer to my frustration is " well we can cancel the order for you sir". Who wants just the rear seat covers! I guess I can send them back too and pay shipping costs so I will be out about 40.00 with nothing to show. Do yourself a favor and buy from someone else STAY AWAY! YOU WILL BE SORRY