Auto Anything

Re: AutoAnything.com

I just want to inform everyone that is thinking about purchasing from AutoAnything.com.

DONT PURCHASE ANYTHING FROM THEM!

I am a very fair and honest person but I have gotten totally screwed by them.

My Story:
I purchased a complete front and rear set of EBC brake pads for my 2013 Nissan Altima Coupe from Anything.com. I received the order in two shipments. The rear pads were delivered one week later and the front pads were delivered the following week.

When I received the rear pads, I attempted to install them and realized that one pad was missing the wear sensor. I called AutoAnything.com customer service and explained the problem. Customer service told me that he would have to notify the manufacturer which could take two days to get an answer and then he would email me the answer. He told me he was not allowed to send me another set of rear pads until he received an answer. I did not hear back from them and I called them back. They told me that they sent me an email but I never received an email from them. In the meantime, I could not wait for their answer because I needed to replace the pads so I went on and installed the rear pads without the sensor.

Next, I received the front brake pads a week later. I attempted to install them and realized that they did not fit. I called customer service and was transferred to tech support. I explained the problem and he told me to try and install them without the metal guides. IT DID NOT WORK. I called him back within 10 minutes and had to leave a voice mail. I did not hear back from him and left another voice mail an hour later. I did not hear back.

I finally called customer service again and talked to a very nice woman. She connected me to the same tech but the only thing he suggested was to send me a different brand of pads for the front. I told him that I did not want to have two different brands of pads on the automobile. He therefore was not authorized to send me a complete set of the front and rear pads of the same brand so, he was not able help me and transferred me back to customer service.

Here is the end result:
Customer service could not make any concessions so they sold me a different brand of front and rear pads at their going price which I paid $24 more than the original defective and incorrect pads that I ordered.

Bottom line:
AutoAnything.com made $24 in ADDITION to the original cost and I LOST two days of time and aggravation.

I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN and if YOU are smart you will not either!

David

Bought Spyder replacement headlights for 2003 Suburban. Mechanic could NOT adjust them! I looked at the frame of the passenger light and it is cracked. Called Customer Service and spoke with Karina. She completely dropped the ball! As requested, I sent photos and then never heard from her again. Fast forward to this day 06/26 and I had to call again to find out what is going on. Guess What?
Someone else looked up my complaint and notified me that the mfr would not cover the crack as part of the warranty. The so called Customer Service Agent kept downplaying my problem and finally offered me a discount to buy new lights. If you buy from this lousy company; You will get What You Deserve! STAY AWAY... Far away! There are numerous companies to choose from out there. P Keenan

I was told if seat covers did not fit, that I would not have to pay for return shipping. Turns out this is not true. Not only do you have to pay to return items that don't fit, you also have to pay a 15% re-stocking fee. I have ordered from them before and didn't have any issues, but I will never order from them again. Beware when buying from them - they do have good prices, but if an item does not fit you are going to lose big.

The airbag came missing 2 parts. I needed the airbag for the next week so I called AutoAnything. The person promised the part would go right out and he would email me a tracking number. Two days later I never got an email so I called back and a woman said the same thing, it would go out and she would email me a tracking number. Two days later it didnt go out and I called back and it turned out they ordered the part from the manufacturer and never bothered to tell me. The part finally arrived but 3 days too late. Since they messed up three times they might have rushed the shipment so I could meet my deadline but didnt bother. I dont know if this is a regular practice for AutoAnything but my experience was pretty bad!

I have bought OPTIMA Yellow Top Battery for my Prius. First Order arrive in good packaging but it had greese, edges chipped off, label peeling off. I called them, send them pictures while I was on the phone with the agent. He said it won't happen again and I made it clear it should be in the new condition.

Long story short, after few days I received the replacement battery in poor packaging, label peeling off, dirt on the sides, label chipped off and Bent Negative Post (breaking apart). I returned, wasted 2 weeks with them. Worst.

I AM UNABLE TO LEAVE REVIEW AT AUTOANYTHING.COM. CHEATERS.

Beware that what you see is not what you get. In trying to return, they say the image is a "sample" and could vary from the product. I even asked. So if you show red and get pink, that's good enough for you? They said, "sample images may vary, so yes."

It took a Herculean effort and escalation to even get a refund. Sending out today and will update once they credit fully (which they said they would). Steer well clear of this. It's another one of those company's that has Trump-esque ethics (none).

I wish I would have read these reviews first. I ordered front and back seat covers. Front fit perfect (but with no instructions it took forever to install). The back are the wrong ones with no opening for the middle seatbelt. When I called they just kept insisting that they certainly were the right ones because the manufacturer said so. I kept telling them otherwise. They then told me to put the covers on and send them photos of why they don't fit.? I kept telling them they were the wrong ones. I use a flip top phone, I cannot upload photos (or send) and they tell me I'm wrong simply because they don't think they have to answer to anybody. They simply refused to acknowledge any error on their part or that they have an obligation to correct their mistakes. Please will somebody take them to task?

This company is a scam and a fraud. Theye have stolen my money and will not give me a status update on my product. I purchased front and back row seat covers Jan 8 with a ship date of Jan 20-24. I received a revised ship date on Jan 24 of Feb 14. On Jan 28 the product was shipped and delivers Feb 3. Only the front row was delivered. I called customer service who spoke with the manufacturer coverking that stated they did not receive the backrow order. The order was resent and I was to be emailed of the status. No email. Called on Feb 10 to check status and was told ship by Feb 17. No shipment. Called on Feb 28 to check status and the mailing label was created but not sent and the manufacturer didn't know why. Customer service was suppose to check and email me next morning, never did. Called Mar 1 and the customer service rep couldn't get through to manufacturer so they were going to call me back once they got an answer. Never called. I called Mar 2 and was on hold for an hour only to be told that the customer service rep still couldn't get through to manufacturer, coverking. I spoke with supervisor who said that I could not return front row as the product had been put on my car and she could not provide a ship date. Do not ever purchase from this company.

I'd like to start off by mentioned that the individual that helped me on their chat feature was SO nice and helpful, but the service I got after my order made it clear that I NEVER EVER need to order from this company again.

I ordered (2) replacement bulbs for my Kia Optima Hybrid and chose the overnight shipping selection - since my headlight was out, I wanted to get them as soon as possible. After 3 days, I e-mailed them and asked about the overnight shipping and was told:

"Our expedited shipping options only affect the delivery speed of the order, and not the time it takes to process and complete your order. Processing time can vary for each item, as many of the products that we sell are custom-made or assembled to order, and in some instances may take weeks to complete."

While I understand that - they're bulbs. Not custom-made. And hopefully they're not assembling my bulbs to order. The e-mail stated the estimated shipping date is 4 to 6 days from now. I understand retail and I understand inventory, but cannot fathom why it would take 7 to 9 days for bulbs to leave a warehouse.

Bought a nice Thule aeroblade roof rack and (I thought) saved some money. It did not fit according to the instructions so within 2 weeks I request to autoanything.com to return it. I agreed to pay shipping, but a week later I receive an email from autoanything.com saying they need to charge a 50% RESTOCKING FEE. Now I am out $500, have a rack I never installed, do not want, and it would cost me $250+ just to return. Now going to try to resell it on my own. If you buy anything from autoanything.com, don't plan on ever returning it.

I ordered a set of WeatherTech digital floor mats and accidentally selected overnight shipping (showed no charge, initially, which seems to be a glitch). I immediately tried to cancel the order, but customer service was closed (weekend) and the online option hasn't confirmed. I called Monday to cancel, but their "system" takes 1-2 business days to process the request, and they can't guarantee the order won't ship before the cancellation gets processed. In this day and age, there is absolutely NO EXCUSE not to be able to process a cancellation, especially when it comes literally minutes after the order is placed. I will never use this company again.