Auto Anything

Order a part (any part) get charged immediately. One week later find out part is "back ordered" and it will take a month to get your part. One month turns into six weeks. Call them to cancel order, wait over an hour when your wait time is "approximately five minutes". Cancel order and get notified the next day by Email than a refund takes three to five days. They are floating your money to inflate their accounts. You have been warned!

Ordered floor liners for 2009 Silverado. Upon ordering, they asked the vehicle make, model, year, and many details. Floor liners did not fit. At all. I did a chat to try to return them. He said that he would make a note on my account that the return was approved, but that I would need to call during regular hours. I called. The lady was rude and asked for me to send pictures. I sent pictures and they replied that they did not see a problem and that was how the liners were made. They literally would not fit inside my truck. They approved a return but I would need to pay shipping myself and pay a 20% restock fee. Bull! I'll sell them to someone else. I spent many hours and money on this crap company. Never again! Beware.

After ordering a part they created a shipping label and then sat on it for five days before shipping it to the wrong address. I noticed by the FedEx tracking number that the package was going somewhere other than my address. I called customer service and was told that it was being shipped to my address and not to worry, well it was delivered someplace else. Called again and they blamed FedEx and was told that customer service would call me the next day with an up date when FedEx retrieved the package. Three calls to customer service and always told they would call me back. Never happened. Bottom line, took over three weeks to get my part and much frustration with customer service.

I have accessorized three vehicles through this company. They have been nothing but helpful and their products have been top-notch. I will continue to use some for any future vehicles or current vehicles that I have if I need accessories. They've always been helpful and matched accessories to my exact vehicle and everything has always fit perfect the first time around. Never had to send anything back. I cannot say enough good things about this company. I do not understand the negative reviews that have been posted other places.

I ordered some seat covers. I put in all the parameters of my vehicle, year, make model etc... No where on the pictures of seat covers does it show the seat belt mechanism on the driver or a passenger seats. I receive the seat covers and surprise they do not fit. I sent them back and get an email saying that I will have to pay for a 20% restocking fee because THEIR website listing is misleading AND incorrect. Then they say the returned item must pass an inspection before the final refund will be processed. I wrote in my return email that they will probably bang me for more money because the plastic bag was not closed properly or the seat covers were not stacked in the order they were sent or the shipping label was askew or the box was taped wrong or some other BS excuse. I also said the $ 50 or so dollars they are charging me should go towards a back brace for the person who has to restock such a heavy 4 pound box.
READ THE REVIEWS OF THIS COMPANY ON OTHER SITES AS WELL, THE REVIEWS ON THEIR SITE ARE STACKED!.
I disputed the charge to my credit card and filed a complaint with the BBB, it sounds like they are on a first name basis with the BBB with all the bad reviews.

Buy form a real company like amazon.

This company i ordered my wheels from sent me the wrong wheels dont have the right wheels so they charge me to take back there crap... unless i order something else that does not fit. This online crap just made my decision to not order wheels again from a little crappy business in san diego ca, but from a more reputable company i typed in my van info it sends me to auto anything sorry crappy sight. And i order what i think is 3/4 ton wheels. And they send me the wrong thing... im gonna post all over to all my car buddys to never use this little crappy bus in ca...

So i ordered a brake set a couple months ago while they were on sale, a week goes by and i get an email saying i need to accept the revised shipping date which is a month from when i ordered the brakes, i accept. A week after i accept i get another notification saying the order was cancelled because i didnt accept the revised date. I went through a whole $#*! show trying to figure out how to re order the brakes and still get the discount. After i order them it says i will get them in a week, cool. After that week i get a revised shipping date notification AGAIN so i accept it, its about a month out. I wait till the day before i was supposed to get them and they said they cancelled the order because they dont know when they are going to get the brakes from the supplier. So here i am running terrible brakes on my car for 2+ months all because they couldnt put on their site that they are out of stock.

Why tell customers that a part (denso O2 sensor) is in stock when it isn't? I ordered and they did match the lowest price found (including shipping/taxes), so I will give them that, but 2x since then I have received 2 different emails... the first about 5 hours after ordering, saying that the shipping date has been delayed, first they pushed it back 3 days, then on the day it is supposed to ship... they send another email saying the shipping date has been pushed back another 5 days. To be perfectly honest an order being pushed back by a week isn't a big deal, however I don't trust that when that day rolls around I won't be getting another email saying the shipping date is changed again. Obviously reading the other reviews on this site, I can tell that this happens a lot... or worse they send you the wrong thing. I talked to customer service and canceled the order and then ordered from another store. I guess the moral of the story here is don't order from this store if you'd like your purchase any time soon.

Ordered a lumber rack for our company truck... a month later still not received and so I contact customer service. There response is that it is back ordered and they don't have a date when it will be available... I already waited a MONTH, and now I have to start over with a different company. I should of been contacted the moment it was put on back order, not when it is already late. In addition to the fact that I am the one who contacted them! Will never order from this company again

Little background. I've been purchasing brakes and rotors from Autoanything for years now, through 2 different cars. I purchase the same Brake and Rotors (EBC), and these have always been great for me, and have always done me well... Well, until now.

I purchased Rear and Front Brake and Rotor set for my vehicle. In under 5 months, the Front rotors have failed (purchased in mid to late April). Disappointed and pissed (but i understand things happen), I reached out to Auto Anything letting them know what happen. This is the conversation. Notice how "Noah", the person I chatted with, if you want to call it that, brushed me along and CLOSED the Chat session proactively. He pasted prescripted "jargon" in the chat window, and closed it preemptively. I had no chance to respond. He was not interested in a response, but wanted to make sure he got his "jargon" in, as if we were having a conversation. But his verbiage went into the windows quick, and then it was closed. Well Noah, I've saved the session so you can't deny it, and Auto Anything you loss me as a customer after several years of shopping at your establishment. Here is the convo:

5:18 PMDesmond
I purchased EBC Red Brakes and Rotors (Front), and in less then 5 months the Rotors are warped! I've been a Auto Anything customer for some time now, and I buy exclusively Red EBC Brakes and Rotor for my vehicle. I am beyond disappointed, in Rotors failing this quickly. In fact, this is the first time I have ever had a pair of rotors "warp". Rotors were installed properly, as they did not fail immediately, they are dead now. Please advise on this matter. Not at all satisfied with this, and I would appreciate answers. Thank You.

5:18 PM I
Welcome to AutoAnything.com My name is I. I would be happy to assist you!

5:19 PMDesmond
Hi. Please read my above message sir

5:21 PM
Since it has been 5 months you will need to reach out to EBC to have them warranty them as we cannot do that here. You may also want to reach out to customer service and file that complaint to see if there is more they can possibly do for you!

5:21 PM
Do you have their phone number?

5:22 PM
*******888

5:22 PM
That is it there in case you didn't have it!

5:22 PM
If there is anything we can do to help you in the future, please let us know. We will be glad to assist you. Thank you for shopping with AutoAnything.com, have a great day!
The operator has ended the chat. Thanks for contacting AutoAnything.

NOTICE THE LAST LINES OF TEXT ARE ALL *, and nothing from me. HE PASTED ALL THAT CRAP IN THERE, GIVING ME NO CHANCE TO RESPOND THEN CLOSED THE CHAT SESSION. Never again.

*Personal information redacted by admin

Please do not waste your money on buying the Putco Switchblade LED Tailgate Bar for your truck. I had it installed professionally and it stopped working within 3,000 miles of use. When I called Autoanything to get my money back they wouldn't give me a replacement unless I uninstalled it and paid to ship it back. Also wasn't a guarantee they would replace it. I was not about to pay over $100 AGAIN to have it uninstalled and shipped. I sent them videos and everything and after about 3 weeks of talking to about all of the customer service reps I asked to speak with a manager and she did was give me $60 back after I spent $260 on this broken item. Thanks to them I have a brand new beautiful f150 that has a messed up looking tailgate bar on the back making it look like crap. Thanks! Please stay away! They are nice in the beginning but when you ask for your money back it is a nightmare.

I placed an order at night and called the meet morning to cancel two hours after they opened. They said the order was cancelled, but I get an email at the end of the day saying they cancelled the order but the items shipped. It also said to call when I received the shipment and they would send a return label. I contacted them several times and never received the label. Now I'm waiting to find out what will happen with a disputed charge I placed with the credit card company. This process has taken three weeks so far.