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Auto Anything Reviews Summary
Auto Anything has 372 customer reviews and ranks 805th in the Auto Parts category. Common review topics include customer service, auto anything.
Absolutely horrible the delivery company didn't even the box so my wife to check it i checked it after a few weeks because i had it in the box never touched and it has a really nasty scratch looks like a mistake from the manufacturer autoanything wont even change it back don't waste your time with this people they're not honest and sell defective products.
I guess it's true again. You get what you pay for. My cover is less then a year old and after washing it, it leaves a white powdery dust on my car. Their answer is to charge me 35% of the original cost and send me another one. No thanks got me once but not again.
I ordered a K&N air filter that was "in stock" and was supposed to ship same day. A bunch of phone calls later and a different story every time, I finally got it about 7 days later and opened the box to find it was all beat to hell. The seal tape was broken and the box was open etc... the filter had a little damage but looked to still be in good enough condition that I am not going to bother trying to return for a refund. This was my 1st and last purchase from this company ever! I would highly recommend that everyone stay away from this place and do not order anything from them. Horrible experience and horrible customer service! All around bad company! STAY AWAY!
Cargo liner didn't fit and Autoanything wouldn't pay for return pick up. They just act as intermediaries with manufacturer and take no responsibility for mistakes made by the manufacturer.
On 7/30/19 I ordered floor mats for my car. There where 105 dollars. I was they where in stock and would ship on the 31st. I then got an email 3 housr later saying that there was a delay and they would ship on the 5th. I called customer service and asked them to void the transaction or find me floor mats that where in stock. They said they can not void the transaction or transfer my money to another product. So i decidee to wait. Then on 8/5 I get an email that they order has been delayed more and it is scheduled to ship on the 13th. I called customer service again and was told if I cancel my order it will take them 2-3 business days to proccess the cancelation then 2-5 to go back onto my card. So today 8/7 I was told that they would proccess my refund today or tomorrow. I BELIEVE THAT THEY TELL YOU THAT EVERYTHING IS IN STOCK SO YOU WILL BE DETEARD FROM CANCELING SINCE THEY HAVE YOUR MONEY. I think they should have offered a discount or transfered my money to another floor mat that was really in stock.
I ordered a lift kit for my truck/trailer about two weeks ago. At first, with the first 2 orders there was confusion and AutoAnything canceled the orders. Problem - they never contacted me to let me know. And the reason for cancellation both times was a delivery address issue. It was several days before I contacted them each time only to find out that the order had been canceled. Finally, on the 3rd try, with the help of customer service and the accounting department, we finally got a workable order done. I never thought it would be so complicated.
After all was said and done, they gave me the part at cost and charged no tax. They ate the shipping cost and I basically paid the listed price for it. Then Fedex fouled everything up.
When I did contact AutoAnything by either live chat or phone they were always attentive and helpful. I found that communication was the key here and they tried.
When Fedex finally decided to release the package that they were holding hostage (for no apparent reason); I found that the kit was very stout and in excellent condition (new). It is what I wanted and I hope that all will go well with the install.
Would I use AutoAnything again? Probably. I would just request from them that they not use Fedex as their delivery agent and also to remember that communication with the customer is critical.
Ordered a hood protector. Their site said it fit. It didn't. They didn't show the exceptions. I called. They told me to install it on the hood. I did. Then after five phone calls and two weeks approved a return of unused. But they told me to mount it. Now stuck with it. Avoid this place like the plague. If you call you also won't understand a thing they say. They employ all of Central America apparently.
Purchased an item from the company. Before I even received the item, the price dropped 10%. I requested a price match per their "guarantee" and was told that it was only available on new purchases, despite their guarantee that if the price lowered within a year, they would match it. Total rubbish. My dad always told me that guarantees were only as good as the company behind them. In this case, absolutely worthless.
In this case a $550 tonneau cover, not in stock, backordered and when I cancel..."It will take 5 days to refund your account". They certainly charged my account much faster than that!
On 3/23/2019 i placed an order for overnight shipping. Order# *******
Power Stop Autospecialty Brake Kits
4-Wheel Brake Kit2012 Audi Q5
(All Q5 models) Part #: KOE6134
They didn't get overnighted and they sent me only half of the order.
When they finally sent the other half the breaks were faulty. They screeched and my car didn't stop. I was driving with my infant with their faulty breaks.
I contacted them about returning them. They promised to send me instructions on returns but never did. They stopped responding to my emails.
They sold me faulty breaks and refused to give us assistance on returns or a refund.
Do not buy from them. Their parts are faulty and they won't help you at all. Same thing with Power Stop!
I had ordered my a Tonneau cover for my 2500 HD chervy Silverado, when I had received it, the left side of the Mountain was broken, instantly i sent them an email with all the info you would think off included some pictures. Apparently no body had never reached out to me, or contacted me for over three days, then I called I had spent hours on the phone talking to customers service included the replacement service department, infact they had requested other email with some pictures, and I did sent it to them, again It other days now i haven't heard back from no body. Very disappointed I'm already spent thousands of dollars in them.
Online chat will not help with warranty/returns, and the number they tell you to call there is a 30 minute plus hold time. Won't ever purchase anything from them again.
Clearly on the order form it says billing adress shipping adress. These idiots would not ship because the 2 addresses were different. Why offer this option?
And when the order was denied why not let the cardholder know it's not being shipped.? Long live Walmart and amazon.
These knuckleheads have zero communication skills.
Ordered LeBra for 2008 Ford Taurus. I paid extra for overnight shipping once factory sent product to autoanything.com. Estimated shipping was May 3- May 6 (6-9 days later). I called May 4 and was told I would receive it May 7. I get email on May 6 that it was delayed until MAY 23! Totally Unacceptable! Now I've wasted almost 2 weeks to order from someone else. Very poor service.
I purchased a Belltech lowering kit from AUTOANYTHING Part# 569SP for a 2002 Chevy Blazer. I spoke to their technical support line before ordering to confirm that I did not need to change the spindles or control arms for this kit to fit. I was assured it was direct fir to oem parts. Well that is not true. The rear went in fine, the front two shocks do not fit in the control arm like the original oem shocks. It is a night mare to deal with this company so I just cut the bolt holes on the shocks and made them work. When you spend 800 dollars on a lowering kit you would expect it to fit!
Auto Anything has misleading descriptions on the items they sell. I ordered a set of side steps for my truck that were advertised as 4.75" wide. I received them only to find out that they were 7" wide?
Double checked the listing and they were described as 4.75". Called their customer service and requested a return and refund of my monies because of the incorrect description.
https://www.autoanything.com/nerf-bars/havoc-hst-side-steps
Was told that the listing described the steps as 7", I reexamined the listing and found in small, unbolded font what they were talking about. One's eyes doesn't see this and continues down to the larger and bolder font description. The description listed
Describes a different Havoc sidestep, the HS2 that has the 4.75" steps, not the HST model.
Long story short, they'd take them back but I'd have to pay the $77 plus shipping, WHAT? Their mistake but I'd have to pay for the return shipping?
Talked to the "claimed to be" customer service supervisor and argued with him to no avail but he did reduce the shipping to $50.
This clearly wasn't my mistake, I will never ever order anything from them again and will do my best to inform others to steer clear of this company.
I don't like to share too many negative shopping experiences, but this time I have to. I ordered from AutoAnything on the 16th and I really wish I had read the online reviews before I made my purchase. Google companies before ordering.
I called the company on Saturday, because I had tracking numbers that said 2 of the 3 packages we were expecting were already delivered on Friday. Hmmm... We only received one package. Well, we are leaving Wednesday morning (just 4 days away) so if our package is lost and we need to order a hitch from another company we need to do it right away. So we called the company to find out what was going on.
The man on the line said that the two packages we were missing, had been shipped but were still in route. Only 1 package had been delivered. The other 2 packages would be delivered soon (our receipt said delivery 4/19-4/23). Ok awesome, as long as they're here by the 23rd we're great.
Today, a second package arrived. AWESOME! So excited. We rushed home to get to work on installing the hitch. Nope. No hitch kit.
I called today. Same man I can barely understand on the phone. Said the package was already shipped and he didn't have a shipping number. After a 30 minute hold, he said he's going to "call the manufacturer again." Ok. I'm on hold again. Man comes back on the line and said our item is out of stock with the manufacturer. That they "must have sold my item." But, 30 minutes ago at the beginning of our call, he said that he called the manufacturer and that they already shipped my item.
What. The. Heck. Man.
Then, I talked to the glorious Supervisor Frank, just as he was sitting on his throne of lies. And let me tell you, this man does not CARE about you, your money or your order. Not in the least. He's just there to answer all the complaint calls and to tell you that you're a dumbass for ordering from their company and there isn't $#*! they can do about it (or that they will do about it). He said "we sell items that are in stock."
Then, how is my item out of stock Frank?
End result? They took my money. I have no idea if or when the item will be shipped. I may get a return on my funds in 48 hours if the manufacturer releases my order. I get to pay at least $100 for last minute shipping with another company.
I can say I haven't had to bad of experiences buying items on line... until I dabbled with AutoAnything.
Website looks good but here's my story. Placed order for a trailer hitch one evening, 10 minutes later I realized I ordered the wrong style, so I received a cancellation noticed that night. The next day, I received an email saying sorry, the hitch had been shipped, simply call this phone # to get easy return instructions.
The next day, I received hitch on my door step, NOT IN A BOX! No mounting hardware!
I called the next day, after waiting a half hour to talk to someone, I got no where. The operator was very soft spoken, in a VERY noisy room. Claims he sent me an email with the return labels and mumbled something about a stocking fee. I'm still waiting for the email. I called my credit card company to cancel payment and they were very helpful.
Ordered seat covers for my dad's birthday which was two weeks away. This was on 3/17/19, said they would ship between 3/30 and 4/1. Called today 4/2, on his birthday and now they won't ship till 4/10. Will never order anything from them again. Paying extra $100 is worth getting your order when it's expected.
Ordered a car cover on line. Received message to call about order, after several attempts I was told their system would not accept order. The card was valid, I am still using it today. Gave them a second card, was told it worked fine, hours later I receive message to call about order, same issue. Checked credit cards and found both cards had been charged and then removed. One more phone call to find they had canceled order, was transferred to someone to get explanation, went to voice mail asked for a return call, that was three days ago.
Bought a tow bar from them a couple years age, received wrong one. Thought it was a one time mistake. Bought my car cover directly from manufacture, far less hassle.
We have asked for verification of this order from the customer, as we do not believe this is one of our orders. The customer replied with verification of an order from another business, as well as an order number that is not ours. We are unable to assist this individual due to the order being from another business. We have requested SiteJabber's assistance to this matter.