Auto Anything

I just ordered Spyder headlights that were, by the way, a very high poor quality. In order to return them and avoid a restocking fee of 15% and pay shipping, I have to take pictures of the product and send it to them Nothing in the order, when I placed it, mentioned anything of a restocking fee even if you didn't like the product as is. She stated to me that the return policy was buried somewhere in the website! My suspicion is that is a part of their P&L! Caveat Emptor!

I purchased an INNO ski rack for my Equinox, not realizing my factory rack would not be able to accommodate it. So I asked a customer representative at autoanything.com to see what I needed to get my ski rack installed. They had me purchase a $280 roof rack. Because it was the end of the ski season, I kept the ski rack in the box until this season. Finally getting enough snow I decided to install the ski rack yesterday. Come to find out, it does NOT fit the rack they had me purchase. I contacted autoanything.com and they refused to exchange the brand new, in the box, ski rack for one that would actually fit the $280 rack. I do realize it is outside (well outside) of the 30 day policy, which is why I am not requesting a refund, just simply wanting to exchange it for one that will fit as I was assured by their customer rep that it would. Not taking responsibility for inaccurate information and having a customer purchase more items for nothing is not ok by me. I will take my business elsewhere as there are many auto parts/accessory dealers out there.

I purchased Spider Halo Headlights and led Tail lights for my 2007 Ram truck. My truck looked sharp. I realy liked these lights. I noticed after 6 months that my $155.00 tail lights had 2 of the led bulbs in one of the lights were out. Auto Anything and Spider would not do anything. I had spent about a $1,000.00 with Auto Anything and no help. I didn't expect to spend 155 dollars every 6 or 7 months for lights. I thought Spider was a good brand and that LEDs would last a long time. They both lost me as a customer.

I ordered side steps for a Silverado. When they arrived driver side was dinged so I called their customer service which sent me a link to a rep to send pics... which I did. They have never answered the emails nor returned calls. Called the manufacturer of the product (Raptor) and no questions asked 30 minutes later the sent me a tracking number to the replacement part. Kudo's to Raptor but will NEVER deal with autoanything again and I have spent a good deal of money there thru the years. Update: 40 days after this review the original customer service person that had requested pictures sends me an email saying "we contacted the manufacturer and they stated the problem has been resolved is there anything else we can help you with?) well ummm err hell no I took care of it with the manufacturer you did absolutely nothing. Will still not EVER shop there again

Do not use this company! We bought a dashmat for our van for $44.99. When it arrived and we put it on the dash and drove, we found that the sun glare from the light gray color and fabric impairs our vision ("suede" version), and that some of the stitching was not attached. They have a 30-day return policy.

Re returns, the website says the rep will issue an RA #. Not true for our sale. "Amanda: said she would request return authorization and contact us. Nope. Called a week later, same story. A week later it finally came, it wasn't from AutoAnything - the shipping label is directly to Covercraft in Oklahoma. AND, the credit is only for $26.29!

Where is our $18.70. Another call to AutoAnything got me a rude rep who said this was for shipping! I said it was ridiculous and asked to speak to the original rep, Amanda, who was "busy." Rude girl said she would pass the message to her. No call back. 2 more calls to Amanda, ext. 1 - left messages - no return call. Wrote a chat - they can't help. Sent an email - they can't help. One must call.

What we surmise is that $26.29 is near what they paid Covercraft to drop ship the item so it is all that Covercraft will refund. Still trying to get this settled and we ordered it July 24! I am calling them ONE MORE TIME and then contacting my credit card co.

BEWARE!

We installed rain guards ordered from Auto Anything. Hours past the recommended 12-hour wait time, we tried the windows. One guard was catching and making the window motor run hard so we removed them. Contacted Auto Anything for return or exchange. Because they were installed, they won't take them back. Talk about Catch-22. They want us to reinstall them, tasking our truck's window motor again so they can have a photo to see if maybe, perhaps, possibly, the maker of the visor can do anything. Ridiculous. Never again.

Go to Carid.com they have EXCELLENT customer service! I am a performance shop mechanic, so I buy a lot of parts and deal with a lot of people. I ordered a few things off Autoanything for my shop for customers, they don't ever back up there products. They will never return their products. Carid.com will always return whatever to make you happy. Auto Anything is the WORST! I bought some drilled and slotted hawk rotors for a customer off of auto anything and they came warped. I asked to return them and they said no we don't return things after they're installed. How am I suppose to know if they work if I can't install them?! "

Ordered an exhaust, spoke with an Auto Anything agent via Live Chat during the purchase. Ordered the parts under his advisement. Parts arrive, and they are wrong. They admit the mistake, but won't send new parts until they receive the wrong parts in return, or I can place another 560.00 dollar order while I wait for my credit... I say no to that rediculous notion, and have to go through several calls to get the coveted RA# sent to me, with shipping labels. When all is said an done, I then have to drive 18 miles to a Fedex location to drop the return package off for shipment, because these cheap idiots won't pay for a home pickup.
Never again will I make a purchase with this company. Just a real bad experience.

I ordered a tonneau cover for my pickup truck and payed through PayPal and was waiting for the cover. After approximately 10 days and I had not heard anything I decided to call the company where I was told that it was on back order and would be shipped in approximately a month. Unbelievable! When that date rolled around I got an email saying that it would not be delivered until another date or I could cancel the order. So I CANCELLED the order and recently got my money back through PayPal. I will NEVER, NEVER, NEVER, EVER order ANYTHING from AUTOANYTHING again. It's your choice.

I ordered brake pads front and rear and front rotors for my Honda Accord (EBC Ultimax rotors, Greenstuff pads). Shipping was prompt, recieving the rear pads a day before the other parts arrived, I decided to get to work. After much tribulation and cursing there was no way the rear pads were going to fit. The tabs that sit in the caliper were correctly sized, but the pad was too wide by the tune of an 1/8th inch or so. Hot out, pissed, old pads back in. Set it aside for a week or so. Didn't attempt front for fear of having more grabby pads on one end of the car (the EBC pads tout additional performance characteristics) and didn't want the time commitment without guarantee of those parts fitting either. In the meantime, I'm having outpatient surgery for a past work accident on my hip. After roughly 2 months I call their customer 'service' number and explain my situation and request to purchase 2 power stop brake kits- Calipers, pads, and rotors for the front AND rear of the car if they would agree to take a return outside of their 30 day policy. Gaining them another ~ $200 in sales over and above the original purchase. After politely asking several times I was told to call EBC to make my own exchange for the original parts sold. Rock Auto has my next order and those Brittish designed pieces of $#*! are going in a dumpster somewhere alongside my future business with this company.

Note the mostly positive reviews on ResellerRatings vs. the horrible ones on this site. One can only speculate they've got shills leaving fake reviews on RR. Should you be so unlucky (and you probably will be) to receive defective merchandise from them, you will be put on terminal hold trying to return it. At the very least you will pay return shipping to send their CR@P back. My "goods" (Saddleman truck seat covers) were drop-shipped from a third-party in a crushed, stained, re-used box, with parts missing, and ripped when I tried to install them.

I had ordered and purchased several items that was *******@300.00. When they arrived I noticed that 2 of the three item were damaged and defective. I have spent 45 days on the phone (because using their Email customer service option generates NO reply or services). I have talked to now 4 Customer Service agent and still do not have my seat covers because Cover King send me defective unmade - incomplete driver seat cover. The finally sent me a replacement driver's side seat cover that turn out to be the passenger side and NOT the driver side seat cover.
Are you confused yet? Today I was again on the phone with their Customer service group and I am still working on getting my money back.
FYI: I will never recommend Autoanything.com to anyone for any reason. J. C. Whitney.com is older and better.

Ordered a rear wiper blade for a 2012 Sportage. Advertised as an exact match. Upon receipt I immediately took it to my vehicle only to find out it was not a match. When I notified Autoanything they admitted their error, apologized, and then gave me an outside link to order the correct part at a 300% mark up. SHADY! No thanks. I returned the blade for a refund and after 3 months, Autoanything claims they have not received it and therefore can't issue a refund. How convenient! Stay away from this company. They advertise wrong items at a discount then try to sell you the right parts at an obscene markup and then refuse to give your money back. #autoanythingripoff

DO NOT USE THIS SITE! I have a 2013 Nissan pathfinder. I do my research... The ONLY Option for 2013 and on is a 3.5L V6. Their Site says 4.0L for 2013. I called to make sure that their site was just wrong. After 30 minutes on hold they told me they called the Taylor Manufacturer of the Helix throttle Body spacer I wanted AND talked to their Web guys and all confirmed that I was ordering the correct part. After taking my throttle body and top 1/2 of motor off the dam thing did not fit. Part #'s matched. Description on the package that they stuck a label over did not match. The description on the box says 2005- 2011 Frontier/Pathfinder. When I told the Returns Customer Service lady this she called someone and left me on hold for 15 minutes again. She got back on the phone and told me they are the same thing. This B*&^$ would get fired from McDonalds. I highly doubt the Manufacturer told her it's the same thing as it is very different. 1 good thing is that I will get my money back. My suggestion is that you tell them without a doubt that is a manufacturer defect. I never strayed from that and they agreed to ship it back for free and refund my money.