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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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18,586 reviews

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Maryland
1 review
0 helpful votes
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Quality products, both functional and aesthetic. Product looks the same as it appear on website. Quick shipping and always ready to help.

Date of experience: January 5, 2026
Ashford W. Ashford Rep
2 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Texas
1 review
0 helpful votes
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I love Invicta watches. I bought 4 of these to give out as gifts. All 4 watches arrived with the same time on each watch and was set to my time zone.

Date of experience: January 5, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Solid company. Fast turnaround
January 15, 2026

I have made five or six purchases from this company and so far I have been very pleased with all the items I have purchased. I have only made one return, and the customer service and turnaround time has always been very fast.
Appreciate their efficiency and quality products and pricing

Date of experience: January 5, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Ukraine
1 review
0 helpful votes
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I like the shopping with Ashford basically
January 15, 2026
Updated review

I like the term of delivery, the quality usuis great and I am sad about Swarovski necklace 😖 I should now look for some decision to look it good again 🙄

Date of experience: January 5, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Watch from Ashford are great
January 14, 2026
Previous review

I like ti order from this site - it is always fast delivery and great quality

Date of experience: January 4, 2026
Connecticut
1 review
0 helpful votes
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I have purchased several times from Ashford. They have a great selection of luxury watches at an affordable price point. Ordering was easy and uncomplicated. Shipping and delivery was very prompt and packaged well. I would continue to order from Ashford.

Date of experience: January 5, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Buenos Precios y variedad de productos
January 15, 2026
Updated review

Proceso sencillo para la compra de lo productos.

Date of experience: January 5, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Buenos productos y ofertas
December 10, 2025
Previous review

Buenos productos y ofertas

Date of experience: November 29, 2025
Florida
1 review
0 helpful votes
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The after-sales service and easy payment options at Ashford make everything simple and secure to buy, and the shipping is fast.

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Ashfor's
January 15, 2026

Me ofrecieron un muy buen precio por el artículo y todo el trámite fue rápido y seguro

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Peru
1 review
0 helpful votes
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Excelente inversion
January 15, 2026
Updated review

Excelente servicio, entrega rápida, productos originales y de gran calidad. Ademas los precios de los productos muy accesibles.

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Excelente, buenos productos
December 6, 2025
Previous review

Excelente, buenos productos.

Date of experience: November 26, 2025
Canada
1 review
0 helpful votes
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Tom Ford men's sunglasses.
January 14, 2026
Updated review

My experience with Ashfotrd was par excellence as has always been the case. Had it not been from the dismal service from DHL, I would have rated it 5 stars.

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great service & great products
November 4, 2025
Previous review

Same comment as above - Super satisfaction

Date of experience: October 25, 2025
New York
1 review
0 helpful votes
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The watch quality was good.
January 14, 2026

The quality of the watch was very good, but the box was very fragile and the watch didn't fit inside. These are not the original boxes that the Invicta brand uses.

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Illinois
1 review
0 helpful votes
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5
January 14, 2026
Updated review

5...

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Good
December 29, 2025
Previous review

Good shopping experience

Date of experience: December 18, 2025
Georgia
1 review
0 helpful votes
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Thank you Adhford!
January 14, 2026

I was so excited to find the exact watch my husband was looking at and for an exceptional price!
My shopping and shipping experience was also flawless!

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

California
1 review
0 helpful votes
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Great service and accurate description
January 14, 2026
Updated review

As usually, Ashford did an excellent job. Nowadays, I am preferring Ashford over Jomashop. Collections needs ro be improved to shop more

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Genuine watch website
June 5, 2025
Previous review

I have bought couple of watches from Ashford. Experience has been great. Only concern I have is, for some of the watches they provide just travel cases especially for the hamiltons. They should include original box. At least sell them separately to include as part of the collections

Date of experience: May 26, 2025
California
1 review
0 helpful votes
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Needed glasses
January 14, 2026
Updated review

I needed lightweight glasses for running. I had a pair. Someone stole them. I was happy to be able to replace like for like. I wish they were brown, as I'm not really super fond of the white frame. But beggars can't be choosers. And the glasses are great.

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Easy to find what i was looking for
December 26, 2025
Previous review

Easy to find what i was looking for

Date of experience: December 16, 2025
Utah
1 review
0 helpful votes
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Seamless
January 14, 2026

Got genuine product within 3-4 days at affordable price, i wish they had more variety in products, specially with premium brands like Tissot

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Colorado
2 reviews
0 helpful votes
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Quality for those who know
January 14, 2026

Excellent service and reasonably priced for swiss made time piece and Ashford has the Glycine watches. Price can't be beat. Good eye Ashford keep those quality watches! I'll return to do business again with you. 👍

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Washington
1 review
0 helpful votes
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Beautiful frames
January 14, 2026

I was so pleased to find these Michael Kors frames on Ashford. The price was great and they shipped within 10-14 days. I did not use Ashford for my prescription lenses as they are progressive lenses and I needed measurements. I would use Ashford again.

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Cyprus
1 review
0 helpful votes
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Great and affordable product
January 14, 2026

My boyfriend asked for this for Christmas. I was weary about ordering on a website other than Movado but I went for it. I'm glad I did because it looks great and works!

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Virginia
1 review
0 helpful votes
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.
January 14, 2026
Updated review

...

Date of experience: January 4, 2026
Ashford W. Ashford Rep
2 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Shopping was easy!
December 8, 2025
Previous review

Shopping was easy!

Date of experience: November 28, 2025