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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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18,576 reviews

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Alabama
1 review
0 helpful votes
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Fast and efficient service from Ashford
February 26, 2026

Very fast shipping, item arrived perfectly with no issues and as described. Will gladly be doing business with them again. Packing was a bit subpar inside the shipping box considering the price of the watch and how extremely poorly some carriers handle packages, but it arrived undamaged. That would be my only suggestion, as I also worked 15+ years handling shipping fragile luxury goods priced well north of $10k.

Date of experience: February 10, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Seguros
February 25, 2026

Seguros y rápidos al momento de enviar sus productos

Date of experience: February 15, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Malaysia
1 review
0 helpful votes
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Pleasing experience
February 25, 2026

Watch is legit as expected & it really suprised me that I didn't need to pay any additional duties. Exactly like what the CS told me

Date of experience: February 15, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Texas
1 review
0 helpful votes
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Nice online store
February 25, 2026
Updated review

Had noticed good quality products from a ashford but was hesitant because some of the items look too good to be true. But very pleased the service.

Date of experience: February 15, 2026
Ashford W. Ashford Rep
2 weeks ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Easy to scroll and shop and excellent products at very...
February 15, 2026
Previous review

Easy to scroll and shop and excellent products at very competitive prices.

Date of experience: February 4, 2026
Colombia
1 review
0 helpful votes
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Excelente el servicio
February 24, 2026
Updated review

Perfecta, rápida atención y rápido envio

Date of experience: February 14, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Fácil de comprar, con buenos descuentos
February 14, 2026
Previous review

Fácil de comprar, con buenos descuentos.

Date of experience: February 4, 2026
AE
1 review
0 helpful votes
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Quick DHL to Dubai
February 24, 2026

Easy tracking once issued. Might be good to have a status in days between order confirmation and courier handover. Wondered what was happening after a few days of no movement.

Date of experience: February 14, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Virginia
1 review
0 helpful votes
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Reliable company to purchase form
February 23, 2026

I highly recomend Ashford, I have purchased several times from them, product comes as promissed, in a timely fashion, and top quality.

Date of experience: February 13, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Puerto Rico
1 review
0 helpful votes
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Great experience with Ashford
February 22, 2026

Ashford was great and delivered a brand-new watch with a completed warranty card (did not expect that!). The watch quickly developed a problem, but that isn't Ashford's fault.

Date of experience: February 12, 2026
Ashford W. Ashford Rep
2 weeks ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Maryland
1 review
0 helpful votes
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I just had bad experience with the delivery.
February 22, 2026
Updated review

My order was returned back because I wasn't home each time ups make the delivery. I'm old customer who has never had any issues with my package.
I think Ashford shouldn't put a severe restriction on a packages, where by ups Managers can't help change the option for the customer to receive their Items.

Date of experience: February 12, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your feedback. We’d love the opportunity to resolve this—please contact us at [email protected]


Fast shipping and the choice of payment
February 12, 2026
Previous review

Fast shipping and the choice of payment

Date of experience: February 1, 2026
Canada
1 review
0 helpful votes
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Good customer service
February 21, 2026

I bought the exact same frames last week and they were defective (scratch on one corner) reached out to customer service and they were able to resolve the issue for me.

Date of experience: February 11, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Nevada
1 review
0 helpful votes
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I've purchased half a dozen watches through Ashford and only had one issue regarding a purchase. That issue was due to the fact Ashford didn't stock Gevril/Gv2 and they shipped from Gevril's warehouse. Also Ashford is a authorized dealer for some quality Swiss brands and your not stuck with a second party warranty buying through a AD.

Date of experience: February 10, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Arrived promptly
February 19, 2026

The watch arrived quickly, in its original box with a manual. I had to sign for it and that was good. It works perfectly so far

Date of experience: February 9, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Michigan
1 review
0 helpful votes
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Excellent company to do business with.
February 18, 2026
Updated review

Highly recommended especially when purchasing any Swatch Group time piece - Hamilton, Tissot, Mido, etc. They come with a full manufacturer's warranty which is important to me.

Date of experience: February 8, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great Prices and Service
January 25, 2026
Previous review

Always fair and sometime incredible prices on beautiful time pieces. The fact that that are an Authorized dealer for the Swatch Group (Mido, Tissot, Hamilton, etc) is a HUGE bonus.

Date of experience: January 15, 2026
California
1 review
0 helpful votes
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A beautiful watch, sadly it stopped working.
February 18, 2026
Updated review

I saw this skeleton watch on sale and bought it. As with every watch, I don't wear it for a while, but observe how accurate it is for a few days.

This was excellent (only 20-30 seconds fast a day) but it just stopped working.

I'm hopeful that Ashford will correct the issue.

Date of experience: February 8, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Ashford routinely offers the best pricing even if the selection seems a tad limited.

The customer service appears to be…responsive.

They shipped an extra item that I didn't order. They recognized their error, and asked for a return. I then had to return it, and required me to pack and travel to UPS to drop it off.

Date of experience: January 29, 2026
Colorado
1 review
0 helpful votes
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Last order, invicta yellow band watch came in a timely matter. Pleasantly surprised at the speed of delivery and wuality and value!

Date of experience: February 7, 2026
Ashford W. Ashford Rep
3 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Need better confirmation
January 1, 2026
Previous review

Need better confirmation

Date of experience: December 22, 2025
North Carolina
1 review
0 helpful votes
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Great prices!
February 17, 2026

This was my first purchase and I chose ashford because they had the best price I could find for what I was looking for. My order shipped right away and arrived sooner than I expected. 5 stars!

Date of experience: February 7, 2026
Ashford W. Ashford Rep
3 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

California
1 review
0 helpful votes
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Satisfied experiences from Ashford
February 17, 2026

Watches ordered in the past were authentic and brand new, they are still working fine after so many years of use. Satisfied online shopping experiences.

Date of experience: February 7, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Always a smooth experience and nice products
February 17, 2026
Updated review

Always find great products for a very fair price. Smooth transactions and when I needed some assistance, they responded and situated everything within 72 hours. Will be back.

Date of experience: February 7, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Great company with nice products
February 7, 2026
Previous review

Everything arrives on time and well packaged. Only wish I would receive an invoice with my transaction.

Date of experience: January 27, 2026
Missouri
1 review
0 helpful votes
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Fast shipping and quality product
February 16, 2026

It was very shortly after I had purchased the watch that I had received shipping information. When I got it the watch was well packaged and looked absolutely amazing.

Date of experience: February 6, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Happy with my purchase
February 16, 2026

The shipping and delivery time was a little longer than expected but it's ok or wasn't in a rush. I like the way they were packaged that prevented the sunglasses to get damaged during transit.

Date of experience: February 6, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.