ASAP TicketsReviews 8,721

I purchased three tickets to Australia, a month later they close down all flights to Australia Sophie dee told me I would have to call ASAP to get my refund back when I called ASAP they said that I had to fill out a form and then they will get it back to me I feel that the form nothing happened now it's been a year and still no refund. I was told that DG had not refunded my money yet however when I called Figi airlines had assured me that they did months ago.

I bout a family vacation tickets for 7 people and paid $16,000. The next day the airline cancelled one of the connections in my itinerary. Since then I am unable to reschedule my trip and issue new tickets. I keep receding bad alternative itineraries and in some cases incorrect itineraries. It has been difficult communicating with ASAP agents and in some cases I met totally unfriendly and uncooperative agents.
I am very frustrated about the way ASAP dealt with my case. I need a solution as soon as possible today.

We purchased economy tickets for this trip. We normally fly business class but the prices currently are so high we decided we would fly economy--also very high. We purchased economy class but it was never explained to us before purchasing that these were the cheapest economy which meant that in order to reserve seats, register checked bags, etc. the cost was much, much higher than we were lead to believe because the agent never told us what fare class we were in. I even inquired as to what the fare class was but the agent was not forthcoming with that information but said we were eligible to upgrade not to business but to higher economy fare. She never once mentioned that the price of the ticket was the bare bones fare. Telling people who normally fly business class that they are now relegated to the cheapest seats in the house certainly would have made us rethink booking these tickets, the cost of which were an additional almost $600! Then, after the fact, to offer that she could give us a discount on bags after the fact one has to wonder why she did not offer these at the time we booked our flight! After all we explained that we normally fly business so... we have now gone from the sublime to the ridiculous with this experience--and all because the agent was more focused on making a sale than making a customer happy.

My husband and I live on airplanes and travel extensively. We used ASAP in the past and we thought we would give them a try again. I can assure you that after this experience we will not be using them again. Making a one-time sale when they could have had our business of at least 6-7 overseas trips a year plus at least 6 U.S. travel trips for us as a couple was a rather short-sighted sales approach.