Andy's Auto SportReviews 239

I work at a body shop and ordered a grille guard for a customers vehicle on July 31st, 2013 and made payment for it. On August 9th, I received an email stating it was on back order for 2 weeks but they would keep me updated on ship date. 2 weeks comes and goes without hearing anything. I called and spoke with someone on August 20th (after being on hold forever) and they said that it would ship out no later than September 5th, and if there are any issues, they would get a hold of me. To no surprise, Sept. 5th passes and yet no guard, no phone call, and no email. I called to follow up on Sept. 6th and was informed that it would ship by September 11th. Again, Sept. 11th goes by and no guard, no phone call, no email. I made yet another phone call on September 13th and was told the guard was "lost in the shuffle" and that it would be shipped no later than the 20th and that we would receive email confirmation of this. The body shop owner called separately and spoke with a manager who said that it would definitely be the 20th, but that they would fax us something stating that the 20th was the ship date. We never received said fax. I just got off the phone with a representative who contacted the warehouse and said they "had no such order for us." Needless to say, I canceled the order and requested my $762.00 back. Now, the waiting game begins to see if I actually receive my refund in the 2-3 days that they promised.

I ordered a spoiler and custom body kit for my car off this website. It was a universal spoiler and the website said it was MADE of Carbon Fiber, when it got here almost two weeks later, there was a huge chip in it, it was cracked across the top, the edges were frayed and not all the screws were in the package, not all the holes were in it for the screws to put it together, the platforms were cheap and to top it all off it was made of cheap plastic! I called customer service they told me to call next time before I buy anything because some of the stuff is crap and that the spoiler was just carbon fiber design. They said they would take it back in exchange for a refund but there was a 20% restocking fee. The body kit was decent and the front bumper popped right on but the rear bumper didn't fit. I would try to find anywhere else but here for all your auto needs

I ordered a hood and a spoiler from this place, they showed up at the custom body shop and I was advised it was the worst excuse for a part they have seen in over 40 years. The hood wasn't square, had holes in it, too thin and not straight, spoiler was the same, very poor quality, and they charge a huge fee for shipping. I was also advised you have to provide pictures of the parts just to try to get a refund, this is still in the works, advice, don't order anything from these people.

I was concerned about receiving my Silla Radiator from Andysautosport.com after reading all the negative reviews on here. Of course I ordered before finding these reviews so I had to just wait and see what happened. I couldn't be happier with the quick shipment to my door. I ordered on a Monday afternoon. And the Radiator was on my door step the following Monday. The Quality of the radiator is a bit on the low end, but I knew this when I ordered it. A $150 radiator isn't going to be as well built as a 4-$600 unit. Now Ill just have to see how it holds up. Great service from Andysautosport!

After reading most of the negative comments about this company. At first, I was reluctant to order anything from them. Well, my wife purchased a 2013 Scoin XD, and of course it did not come with an arm rest. Needless to say, momma was not the least bit happy. So, everyone knows when momma isn't happy, there is no one happy. I ordered the arm rest from Andy Auto Sport, and to my surprise the item was received, and it fitted perfectly. I contacted Eli, once and he was able to provide me an arrival date. In fact, the arm rest arrived three before it was expected to arrive. Eli, I would like to thank you personal for ensuring the my part arrived.

I wish I could give them negative stars. I ordered a steering wheel and hub adapter, waited over six weeks, they charged my card immediately, and then the wrong adapter showed up. When I called they told me they don't stock any parts they're a drop ship company only and I should have read their policy page. I did read it and it doesn't say anything like that. These guys are frauds in the first degree. Also their shipping charges are outrageous and the service is pathetic. Avoid this company.

I've ordered the radio antena, price of the product 10$ + shipping cost 97&. I was negligent enought not to pay attention to shipping price, In my worst dream I wouldn't expect that it can be 10 times the price of product - I've noticed it after submitting the order so straight away I've send email to them with request to cancel the order. They responded two days later offering me to bring down the shipping cost to 40$, but I've found it still too expensive and told them to cancel whole order. Next day I'm getting the email with shipment tracking number and. Of course they charged me original price. I'll be fighting for a refund.

- sorry guys I have to give them two extra stars after one email where I've threatened to call my credit card company they gave me refund within a week

If I could give this less than one star, I would. I was going to order a set of 20 lug nuts from this site, because my old stock ones were all rounded off from letting tire shops torque them with an impact wrench. Was proceeding with the order and was about to hit confirm, when I saw the outrageous shipping cost of $80 bucks to ship 20 lug nuts that were already gonna cost me $80(should have been a red flag right there) from California. Sent them a stern email demanding to know wth made the shipping so expensive. Never heard back from them.

I order some stud for my car about a couple month ago. Came within a week at first i was glad, once i put them on i notice it dont fit. I call several hundred of time never get threw been on hold for hr tons of time never get threw... NOTE "andysautosport have poor customer service"... i email them cus i want to ship it back to them n the guy say he'll email the address... never did i email a couple of time but seem like im being ignore... been month im fed up... I DONT RECOMMEND SHOPPING@ ANDYSAUTOSPORT...

P. S@ andysautosport.com i rather be shopping on ebay

I had ordered a part from this company about 3 weeks ago and I was told that the item I had ordered would be at my house in 4 to 5 days. Needless to say its been over 20 days now. I just got off the phone with the customer service and they said.my item hasent even been shipped yet. They could not have cares leas about this I didn't get a sorry or anything. I don't even know of they would have ever shipped my item if I had not called. This has to be the worst online purchase I have ever made and I am very upset about how it was handled by the company..

I own ChristianKustomz Automotive & Performance Tuning and I have to rate my experience with Andy's Auto Sport with an "F-". They are liars and scammers and thieves. These are factual words in every meaning. Besides sending out garbage parts that do not come close to fitting and then replacing them with parts that are cracked or broken (all were damaged and did not fit) the customer service is horrible and will lie and cheat you out of your money. They will keep your money and the parts and have you return the bad part and not send you anything back expecting you to not have enough money to fight them in court. Always excuses for their mistakes. We had to fork out of pocket the money to return the broken and defective parts several times. Last time we returned a carbon fiber VIS hood for out customers car due to it too being defective (full of air bubbles in the gel coat, cracked edges etc) they said they never recieved it. However we faxed them the paperwork proving they recieved it and it was signed for by the owner. They still argued and went to collections about it. We showed collections our paperwork and they quickly threw out Andy's complaint. I still have all the paperwork. Andy's Auto Sport is a terrible company. They stole our money from an order they never sent to us after we paid them and we were forced to eat the cost of it. It would have cost too much to take them to court. We notified our business credit card company of the few body kit orders that were never recieved after months of waiting and fighting with Andy's Auto Sport and we got it back after a while but still took a small loss. Customer service was arrogant and never took responsibility for their screw ups and bad defective broken parts. I own a shop that installs body kits and if they can't treat a company like us right they sure as hell won't treat a consumer much better. There is more to be said but I think you get the point. Be forewarned if you deal with these people in business. You'll regret it if you do.