AMOMA.com
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
We monitor reviews for authenticity
At the time booking it showed can be cancelled for 9 days. The next days cancellation request was denied stating that can not be cancelled sue to cancellation policy. I sent the screen shot of the booking and all the details and they still denied. They are there to scam you, beware. Please read trip advisor and others before falling to their trap.
Booked with Amoma before for the same hotel.
Easy to book.
Hotel is ideal for getting into Exeter and surrounding areas.
Hotel a little bit tired looking but rooms very clean and everything you need is there.
Breakfast had all the usual foods and it was always piping hot.
Would reccommed to anyone
My payment was declined but was phoned straight away offering a cheaper price booking direct over the phone, all worked out well no issues all booked and got a great deal!
Hi Trevor H.,
Thank you for taking the time to share your great experience with AMOMA.com! We look forward to seeing you on our site again soon.
Your AMOMA.com team
Easy to book and didnt have any glitches. The accommodations were comfortable for the price. Checkin and out was easy and there was s restaurant nearby, which was a plus.
Hi Penelope W.,
Thanks for your feedback and sharing your smooth booking experience, it's much appreciated! Don't forget our dedicated customer support team is available around-the-clock should you have any queries in the future.
Your AMOMA.com team
On 26/02 I searched on the website Trivago options for 2 nights in Praia do Forte - BA (Brazil), lodging on 03/30.
I ended up finding the "Iberostar Praia do Forte" hotel and was redirected by Trivago to the partner operator Amoma.com, a company with headquarters in Europe with no operation in Brazil.
I made the purchase (reservation *******) and when I went to confirm in the Reservations department of the hotel, my reservation was completed by the operator in another hotel of the group, in the "Iberostar Bahia", of lower category. My voucher and data are correct in the email, but the reservation in the hotel system is divergent.
I have been trying to contact Amoma.com for days, no one returns with any solution. The phones are from other countries, emails are in English and no one returns me.
I need a solution with the reservation at the correct hotel.
Awaiting return.
*******@hotmail.com
*****Problem has already been solved by Amoma.com*****
Hi Leandro B.,
We take each customer’s opinion seriously and want to thank you for your feedback.
We are pleased to hear your issue could be resolved. Don't forget our customer support team is on-hand around-the-clock should you need any further assistance.
Your Customer Support team
Very nice clean and modern hotel close to Terminal 3, which was very handy. Friendly staff and spacious room
Hi Leigh J.,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.
Thank you for sharing your experience,
Your AMOMA.com team
Quick, easy, good choice at good prices.
First time using AMOMA. Will use again and recommend.
Thank you.
Hi Caroline R.,
Thanks for your great feedback and spreading the word about AMOMA.com!
See you and your friends soon.
Your AMOMA.com team
This is the first time I use AMOMA and it will not be the last. They found me a good hotel with a good price in Miami Beach during a food festival and on a weekend. They are my new and favorite place to go to.
Hi Barbara S.,
Thank you for taking the time to share your great experience with AMOMA.com! We look forward to seeing you on our site again soon.
Your AMOMA.com team
The booking went all perfectly.
I arrived at the hotel and the rceptionist asked my name and then gave me keys to a room.
Hi Peter G.,
Thanks very much for your kind words! We hope to remain your number-one hotel booking platform for a long time to come.
Your AMOMA.com team
Overall it was a great experience. Booking was quick and easy, no hidden fees and lowest deals compared to competitors.
Hi Michelle k.,
We are very happy to have you as a customer!
Thank you for your great feedback, we hope to remain your number-one hotel booking platform for a long time to come.
Your AMOMA.com team
St, James Hotel is just wonderful and perfect, a real joy for my wife Margaret and myself to stay on my special invitation to Buckingham Palace on Wednesday 28th February
I have forwarded an email addressed to Patricia Rodes who along with all your excellent staff were just fantastic.
High Quality and the food was fit for a King
Everything is excellent, rooms, food and specially personnel.
I have just one suggestion you need to have some TV programs without German language title.
L'hòtel regina est bien centré. PROPRE et DESUET.
Notre chambre donnait sur la route avec de bonnes fenêtres et
Seuls les trams nous ébranlaient par le bruit et les vibrations dès 4h30 env.
L'accueil est absolument NUL- CAUCASIEN... ALORS QUE JE PARLE LEUR LANGUE!
Ce n'est pas l'endroit où je retournerai.
SI VOUS VOUS Y AVENTUREREZ... DEMANDEZ A NE PAS ETRE SUR LA ROUTE!
Bonjour PHILIPPE S.,
Notre plateforme de réservation d'hôtel est indépendante des des fournisseurs individuels. Cependant, nous nous engageons à vous proposer les meilleurs hôtels. Aussi, n'hésitez pas à faire parvenir vos éventuels commentaires à notre département qualité par email à [email protected]. Veuillez noter que nous publions des avis clients vérifiés sur chaque page hôtel pour que vous puissiez juger par vous-même de l'hôtel qui correspond le mieux à vos besoins.
Nous restons à votre service,
Le service client
Had to cancel my entire trip because Amoma's site booked the wrong dates (by 1 day). I called immediately after booking to see if they would help me given the site error and they refused to do anything at all. I would have had to change my flights incurring a $200 fee and take extra PTO to accommodate the site error. I tried calling several times, working with the hotel, and pleading for assistance and they could honestly care less. Now, I'm paying the full hotel price for a trip I can't even go on.
Hard and fast rules regardless of circumstance so book through a company that cares more about their customers and truly listens to their needs.
And they're about to comment on this with some canned bull$#*! about non-refundable reservation bookings and honestly, save it.
Hi Catherine C.,
We looked into your case and learned that the booking you placed on our site was non-refundable. Please note that cancellation fees are set by the individual properties and we only pass them along accordingly. We always strive to obtain a positive outcome for you but cannot guarantee our efforts are successful in case of a non-refundable booking.
Please be advised that you can always find the cancellation policy on the payment page before completing your booking as well as in your personal account area and within your confirmation email once you have made your hotel reservation.
Please note that we sent you a private message to further investigate your issue and find a satisfactory solution together with you.
Feel free to contact us at [email protected] so we can further investigate this matter together with you.
Your Customer Support team
Fantastic trip to tenerife, completed by stay at quality hotel, quick booking and payment was swift, probably saved 30% on hotel room original price.
Perfect for an overnight stay before our trip to Oz... very easy to book up online and good value for the room plus breakfast ~ would do it again!
Hi Jan L.,
Thanks for your feedback and sharing your smooth booking experience, it's much appreciated! Don't forget our dedicated customer support team is available around-the-clock should you have any queries in the future.
Your AMOMA.com team
The location is very good and room condition is awesome. I love the atmosphere and design. The room is quiet large. Price is very reasonable with those facilities. The breakfast is good too. Additionally, I feel that all of staffs try to make me happy during my stay. They gave me some free gift during my stay. I love them so much. They have SPA and massage facility. I quiet enjoyed the aroma therapy massage. I would recommend Sultania hotel for Istanbul travel.
Hi SOYOUNG H.,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.
Thank you for sharing your experience,
Your AMOMA.com team
Received the room late even there were empty rooms and the amoma fees are to high. The lady at reception was new and had no idea about her job and ddnt care how cold was outside. Just told us to wait 6 hours...
Just an overnight stay after a girls night out. Room was clean, very spacious. Great having a 12pm check out. Breakfast was good and also served until a decent time. Couldn't ask for more. Would definety stay here again
Great value, fantastic breakfast, big bed, super location for O2 and close to tube station which is a real bonus
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Symphony M.,
We looked into your case and learned that the booking you placed on our site was non-refundable. Please note that cancellation fees are set by the individual properties and we only pass them along accordingly. We always strive to obtain a positive outcome for you but cannot guarantee our efforts are successful in case of a non-refundable booking.
Please be advised that you can always find the cancellation policy on the payment page before completing your booking as well as in your personal account area and within your confirmation email once you have made your hotel reservation.
Please note that we contacted you on 09.03.2018 by email to assist with your matter. Feel free to contact us at [email protected] if you have any further questions about your booking!
Your Customer Support team