AMOMA.com
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AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
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The staff in all departments were very friendly and helpful.
I had to change the booking date, I tried on line but did not get a new confirmation. I had to PHONE from South Africa to finally get the date changed. After that all were smooth sailing ahead.
Absolute horrible experience. Waited on the customer service line forever multiple times, but if you call and hit to be connected to 'new booking' someone picks up immediately - go figure. Had an issue with my booking and they said would follow up but never did. This company does not know how to service customers. I lost my money! STAY AWAY! Stick to a reputable company that knows how to ensure a positive customer experience!
Beautiful hotel... good breakfast... wonderful service... nice pool... would definitely stay again. Had a great time
We had a great stay at Sovoia and Jolanda. Staff were very attentive and knowledgeable. Breakfast was amazing. Evening meal not so much.
2 minutes after booking, I realized i needed to update my dates. They wanted to charge me $60. So I just cancelled and they still charged me 60 dollars. I tried calling customer service and I've been on hold for 30 minutes
Hi Andrew L,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
UPDATE: following my review, I received an almost immediate response at Sitejabber, and my booking request was resolved within the next day. I also received a follow up call following that, which I greatly appreciate. I can now look forward to my vacation and hope there will be no issues at the hotel.
I have booked and paid for a room. Been trying to contact them since June for amendment of date. No reply to my multiple emails, no answer to my multiple calls. No rely on FB messenger either. Spend over SG$100 on phone call, was just put on hold by the recorded operator. I tried calling their hotline in Switzerland, France, Hong Kong and US, same result. I tried emailing them using multiple email addresses, same result. What a disappointment!
Hi Eliana,
We are sorry for the delay on our response!
Please note that we contacted you on 19/07/2017 by phone to resolve your matter. Feel free to reach out to us at [email protected] if you have any further questions about your booking.
Your Customer Support team
The confirmed Hotel had no knowledge of any reservation. Amoma was not Helping me out until suggesting a relocation after 4 hours oft waiting. Meanwhile i checked in at another more expensive Hotel. Amoma not willing to pay the difference...
Hi Martin N,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
We booked a room in The D Las Vegas hotel for 1 night on AMOMO from July 12 to July 13. We arrived there on July 13 but significantly before the check-out time, and were told by the staff that our reservation was already cancelled. There was no warning that our reservation to be cancelled if we don't appear on July 12; there was nothing that would indicate cancellation before our arrival to the hotel.
We clarified with hotel staff several times that our booking was not cancelled by the hotel, but by Expedia, and that they cannot give us a room even if we wanted because of that reason. Apparently it's deemed normal for AMOMA to receive full payment for the room and then cancel the reservation without any warning.
Hotel staff advised us to call AMOMA, but it was infinite hold on the phone, and we couldn't reach their representative. We decided to go without any sleep and hopefully reached our next destination without any accidents.
Hi Olena S.,
Please note that we contacted you on 18.07.2017 by phone and e-mail to resolve your matter. Feel free to reach out to us at [email protected] if you have any further questions about your booking!
Your Customer Support team
Finally someone gave me a person who could help me, they found out they had a fauld in there system according my mail... happy it's ok now,...
Made a booking this morning (34838399), but when I check it on my booking, it still mentions 'no booking found'. Can someone check this and make sure
I booked a hotel and made a mistake in the dates. The dates I want are free, I would even pay a little extra, but they just don't help you
Hi Robbert D,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
Very nice hotel, just a bit too big, Did a a lot of getting lost. However, awesome shops and wonderful restaurants!
I was amazed that I can stay at the same Hotel everybody was paying higher rates. Was very easy to book and use this website. Front desk knew exactly how to handle and our stay was pleasant.
Fabulous small hotel in heart of medieval Trogir which was just magical thanks to the booking with Amoma
Absolutely awful! Avoid at ALL costs!
The customer service is awful, I was on hold over the phone for 43 minutes, eventually got through (as I heard background noise) and the person hung up. I tried the live chat and Julian, gave the worst customer service I have EVER received. I cancelled my booking, lost my money and will go elsewhere.
I urge you DO NOT USE this company. I very rarely give bad feedback, only praise when it's deserved, but on this occasion, I had to leave feedback to warn others.
Hi Michael,
We looked into your case and learned that the booking you made through our site was non-refundable. Please note that cancellation fees are set by our suppliers and we only pass them along accordingly. We always strive to obtain a positive outcome for you but cannot guarantee our efforts will be successful in cases of non-refundable bookings.
Please be advised that you can always find the cancellation policy on the payment page before completing your booking as well as in your personal account area and within your confirmation email once you have made your hotel reservation.
Feel free to reach out to us at [email protected] if you have any further questions.
Your Customer Support team
Never use this service! I tried several times to book a room for one night, and the AMOMA website kept changing it automatically to one day later. I finally thought I had the correct date dialed in, but when I pushed the button and everything finalized, I noticed the computer had slipped back in the incorrect date. So I messaged AMOMA through its website, three times in a week and a half. If I could have called the hotel directly, it would have been simple to change dates to one night earlier. Instead, I had to go through AMOMA. They offered no phone number or other hotel contact info. AMOMA finally responded to my third message, the night before we left, and informed me it will cost $172 to change the reservation -- more than the price of the room!
Never ever ever again! If you use this clown outfit, you get what you pay for!
Hi Adam,
We looked into your case and learned that the booking you placed on our site was non-refundable. Please note that cancellation / modification fees are set by the individual properties and we only pass them along accordingly. We always strive to obtain a positive outcome for you but cannot guarantee our efforts are successful in case of a non-refundable booking.
Please be advised that you can always find the cancellation policy on the payment page before completing your booking as well as in your personal account area and within your confirmation email once you have made your hotel reservation.
Feel free to reach out to us at [email protected] for further assistance.
Your Customer Support team
Used Amoma first time in June this year. I liked the way they responded almost immediately to all our requires. We had problems with the hotel and the hotel administation said it was not their fault but Amoma's. In fact that was lie and as soon as we appealed to Amoma, they immediately contacted the hotel to investigate the case. Only then the hotel administration started to do something...
After much consideration, I went with this website for booking a hotel in NYC, so far everything has been smooth.
I did have a little trouble getting a hold of their customer service line, but if you wait they will eventually answer and are very nice.
I look forward to my stay this August.
I purchase a hotel stay 3 nights 2 minutes later its 39 dollars cheaper a night? I have emailed and chat no response. Please note they are in Switzerland I was able to get a response at 7 30 A. M and a call. THANK U! Makes me feel better
Been trying to change a reservation to a different day no one will answer the phone. Tried to do it online and no confirmation. Been trying to call them for four days and been on hold for 4hrs so far.
Hi Samantha,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kleo,
Please note that we contacted you on 26.07.2017 by e-mail to resolve your matter. Feel free to reach out to us at [email protected] if you have any further questions about your booking!
Your Customer Support team