On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy to navigate, packed full of information to help you decide your next project.
What a nice upgrade everything looks great will install in the next few days
For challenger owners who need parts upgrades or etc. don't look any further, the staff is friendly and knowledgeable in there field.
Every item I ordered on August 9th arrived (August 13th) in great condition and no items were missing.
Parts show when they are supposed to if not earlier always correct
Fast user friendly service, I buy all my parts and pieces from here
Ordered rims, wing, gas caps covers, love the prices and varieties
All the parts ive bought have worked perfectly since june of 24
Have only gotten great well fitting items great quality and as described
Lots of parts options and order arrives ahead of schedule most of the time
The photos of the item I purchased looked very good they will be installed soon.
These people are not trustworthy, I received incomplete parts in my shipment and the customer service rep on the phone that sounded like she was jacked up on caffeine kept insisting it was correct based off of the tracking information! Long story short after they said they would send me return postage that took four weeks to arrive via e-mail after my first call to customer service! I ended up paying $130.00 dollars for the return postage in order to get a refund for something that I was not at fault for! I hope the CEO or General Manager reads this because this is so unfair, I will never do business with these people again!
One stop shop. Ordered full exhaust system tuner with my choice of tuning company and tires.
Thanks for the prompt shipping guys and the deal on the wheels and tires, greatly appreciated, Thanks Rob
Found a great deal, hopefully it will be worth it. It's what I've been looking for, for a while.
I turned this into support as requested by one of your team members. A few days ago. My 19-8.5" wheels delivered today and the box and one wheel is damaged!
I would like to have store credit to except this damaged wheel!
Thank you
Glenn Debeljak
*******474 But over all happy with your team members and your products!
Nicole was so kind to explain to me the différence between two product for my mustang gt …. Now order was place
Always have a good experience with the website also when I need my questions answered the text option always works.
Good choice of options that are usually in stock at an ok price and reasonable shipping
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I'm sorry for all of the back and forth you experienced with this and for any inconvenience we have caused you. I sent you an email hoping to work directly with you to help rectify this situation. I look forward to your response.
Allison