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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Good support, good experience.good products, install as they should,good how to videos.
I ordered an open-box blower motor for my 2011 Mustang. I understand what that means, but I would think the shipping department would also understand that they need to do a good job packing the part for delivery. Sadly whoever packed the motor put it in box that was too small for the part and it arrived poking through the box and broken. Okay, I get store credit, but I will think twice before ordering something that needs careful packing.
Purchase went smoothly and there was support for any questions I had.
Quick shipping and easy to purchase. Really appreciated the pictures and videos of the exhaust on other vehicles.
The thing i love most about american muscle is that they deliver and ship fast and always gets here on the date it's expected to arrive, have never had a problem with these guys and will definitely keep on ordering from them
The website is easy to navigate and the selection and checkout were smooth
Easy user friendly website. Has a variety of options for all your car parts. Shipping is fast!
Thanks to AM and their high quality parts my 2008 Mustang GT MENACE is preforming like a new car I had a great experience throughout the whole deal from customer service to a very fast delivery
Has the best selection of parts, mostly competitive prices compared to other sites, no order issues or return issues ever!
Good options. Need more color choices for interior trims and engine dress up accessories! Consider Ford's grabber blue or close-to color options
Worth the money just to get rid of the chrome tips!
Package came quick to my door hassle free, parts fit great, now on to saving up for the rough country front struts!
Thank you for a great experience. Very fast shipping. Product arrived as advertised.
Received a defective part. Called to return it and was offered a compromise. The part is defective and cannot be used. They agreed to issue an RMA. FedEx picked up the package on 8/10. They stated that I will receive a confirmation of the refund once FedEx accepts the package. I did not. I called and the poorly trained representative said he, "can't make any promises." The poorly trained representative placed me on hold for what appears to be purposeful. Extremely poor service. Extremely poor quality. Extremely bad experience.
I am really sorry to hear about your experience.
I have left you a voicemail after reviewing your order.
If you have any questions, please let me know.
Amy
EXT 1257
Simple and easy process to order spoiler and quick delivery. Great service.
We have made a number of purchases on the American Muscle website. Great selection and very easy ordering process. They keep us coming back.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about you experience with
Your open box item. I see our customer service has
Assisted you with this, however if you would like to
Discuss your experience- I would be happy to speak with you about it.
Amy
EXT 1257