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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I placed a large order including FORD FRICTION MODIFIER, listed at $109.99 (thinking the showing price was a typo because even in the video Stephanie says at 11 bucks & even shows in the transcript, & that would be corrected before billed, I was WRONG). I contacted customer service, who assured me that I was wrong, that was the correct price, even after I sent them screenshots & links showing THEIR OWN video stating the price, as well as other sites selling for $8~$14 only to be told they DON'T/WON'T price match (I didn't ask for a price match, just their own corrected price as per their video: $11)...so I now have to repackage the 2 ordered bottles into a small enough box to return for a full refund, opposed to simply allowing me to keep the 2 & refunding the difference...I ended up ordering from competitor for $9 & paid extra $5 for EXPRESS shipping...
I followed your instructions on your website to get a wheel locks. Your website says I could use a post office box. I gave a post office box number. My order went through. Then couple hours later I get a phone call and text saying they cannot deliver to a P O box. You need to fix your website. You wasted my time. Hopefully not my money
I am very sorry to hear about your experience.
We do not ship to PO boxes.
If you have any questions, Please let me know.
Amy
EXT 1257
Your customer service was excellent! I'll definitely be making future purchases from American Muscle!
I was looking for a radiator for my 1996 mustang gt. Put the info in correctly and was recommended the wrong radiator. It was for a 5.0 or a v6 mustang. Now I have to order a new reservoir for my car as well.
I am so sorry to hear that.
If you have any questions about your radiator-
Please let me know.
Amy
EXT 1257
I felt that the selection offered by AmericanMuscle was better than some of the other aftermarket websites. I love that there is an installation video for each product, and photos submitted by actual purchasers of the product. I am very happy with the chrome shifter knob that I purchased, but it does get extremely warm inside the car on a hot day.
Very happy with the open box purchase of the MBRP Street Cat back exhaust. Description was spot on. Packaged well. Installed and work flawless.
Received new exhaust in two days, easy to install, good price, would highly recommend.
No problems fast and on time. Right parts as listed in description
AmericanMuscle delivered! Works exactly as advertised!
Easy to find first time I have ever had to replace any of the convertible parts. Going to need a new top soon debating if I want to try to install it myself or have it done
Everything I have ordered off AM has exceeded my expectations in terms of quality and customer service. - JC
My order came fast and the products were great quality. Love the red caliper covers we received. Looks great on my Camaro.
First time buy through AM and very pleased. Product was easy to install. I had to cut to fit (just slightly long). It looks great and I'm happy so far with the whole process.
Nicely done catalog, just wish there was a lot more 3 m tape with my package, not even enough to properly do one side
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience.
I see you have been in contact with our customer service.
If you have any questions, please let me know.
Amy
EXT 1257