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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
How would you rate AmericanMuscle?
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,326 reviews

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Virginia
1 review
0 helpful votes
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WEB SITE
February 15, 2024

I DON'T KNOW WHAT YOU GUYS WERE TRYING TO DO BUT YOUR OLD web SITE WAS VERY EASY TO USE and the new one is horrible.

Date of experience: February 8, 2024
Support R. AmericanMuscle Rep
over a year old

I am very sorry to hear how you feel about our website.
Your concerns are important to us.
I would be happy to discuss your experience with you.
Please reach out to me directly at EXT 1257.
Thank you.

Amy

Missouri
1 review
0 helpful votes
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Car parts
February 8, 2024

Amazing website! Items shipped fast and very easy to open. Website is awesomely easy to navigate

Date of experience: February 8, 2024
California
1 review
0 helpful votes
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Good quality
February 8, 2024

Overall they are good just need to adjust them after installing

Date of experience: February 8, 2024
Michigan
1 review
0 helpful votes
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Review
February 8, 2024

First time ordering, Very informative on order status and tracking. You have a new customer!

Date of experience: February 8, 2024
Florida
3 reviews
3 helpful votes
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2017 Side marker lights
February 8, 2024

Easy and very easy to find what I was looking for. Always have a great variety of items for all kinds of Ford Mustang's. In addition, always have competitive pricing.

Date of experience: February 8, 2024
Canada
3 reviews
1 helpful vote
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Excellent product selection, extremely fast shipping. I found the very thing I needed for my 5.0L quickly, that no other Mustang resto site offered, including Late Model Resto.

Date of experience: February 8, 2024
California
1 review
0 helpful votes
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Work really well! A lot faster
February 8, 2024

Amazing and very easy to install added horsepower!

Date of experience: February 7, 2024
Georgia
1 review
0 helpful votes
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Total waste of money
February 14, 2024

I figured I'd give it a shot since it was only $13, but the installation was a nightmare and once they were on, they just looked cheap. Ended up just tearing them off

Date of experience: February 7, 2024
Support R. AmericanMuscle Rep
over a year old

I am so very sorry to hear about your decals.
I have reviewed your order and I attempted to reach out to you via phone. Unfortunately, we were unable to connect directly, but I left
You a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

New York
1 review
0 helpful votes
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Almost perfect
February 14, 2024

Took a bit to get the prongs in behind the light. My previous ones I bought had problems with getting water into them only driver side, and I did not get them from this website. Totally worth it with no problems with water getting into them, tight fit, and the seal aligning perfectly with my fender

Date of experience: February 7, 2024
Support R. AmericanMuscle Rep
over a year old

Thank you so much for your feedback on your Stock Replacement Headlights!
Please feel free to reach out with any questions.

Amy
EXT 1257

North Carolina
1 review
0 helpful votes
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Satisfied
February 7, 2024

Good quality service. The delivery was efficient. And the installation was very easy to do. I was very impressed.

Date of experience: February 7, 2024
Pennsylvania
1 review
0 helpful votes
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Careful ordering open box items
February 14, 2024

I ordered an open box chin spoiler for my mustang hoping to save some money and get a nice part. What I received was a chin spoiler that was literally broken in half. The spoiler was shipped inside of a box with little to no packaging protection in it and the box itself was very obviously and visibly damaged with one end being crushed and a foot long hole in the corner. That box was shipped inside of another larger box with no real damage to it however. My suspicion is the item was returned broken, then AM decided to sell it as open box without actually checking the contents of it. The only redeeming quality of this however is they are accepting a return (which I plan to ship out tonight) of the item however it is store credit only. I knew they only accepted store credit on open box returns but why does this extend to items that were received broken? Is it just a way to guarantee you make SOME money off the broken item? Overall I will likely purchase from them again as they had decent customer service but as this was my first relatively large purchase if it happens again I will likely think twice before buying from them and I more than likely won't purchase open box either.

Date of experience: February 7, 2024
Support R. AmericanMuscle Rep
over a year old

Thank you for bringing your concerns about your open box chin spoiler to our attention. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.

Amy

Kentucky
1 review
0 helpful votes
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Would definitely recommend
February 7, 2024

Great experience and great quality product to match customer vehicle

Date of experience: February 7, 2024
Oregon
1 review
0 helpful votes
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Mustang front lights
February 7, 2024

Good product will shop with buy from You again…………………..

Date of experience: February 6, 2024
North Carolina
1 review
0 helpful votes
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Overall the customer service and shopping experience is GREAT with AM. My only complaint is the lack of knowledge with the Linkswell (Navos) T style radio. I have purchase alot of items and this was the only one they really couldn't help with and there is no technical help from Linkswell either. I will continue to purchase from AM.

Date of experience: February 6, 2024
Texas
1 review
0 helpful votes
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With the exception of the cart feature acting a little buggy at times (adding items to you cart by viewing them sometimes, and others not allowing you to add items to your cart) I thoroughly enjoy browsing and buying from American Muscle.

Date of experience: February 6, 2024
Virginia
1 review
0 helpful votes
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Fast and Efficient.
February 6, 2024

Very fast and efficient shipping of products. The products were as expected with a few defects but that can be a factor when shopping online for car accessories.

Date of experience: February 5, 2024
Colorado
1 review
0 helpful votes
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Awesome
February 6, 2024

Great experience I love the floor mats. Fast shipping

Date of experience: February 5, 2024
Georgia
1 review
0 helpful votes
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Awesome
February 6, 2024

Nice product it got here fast and made a improvement sound wise.

Date of experience: February 5, 2024
Kansas
1 review
0 helpful votes
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Ordering Process
February 12, 2024

So, I was really excited to order parts and start working on my Mustang. The website is easy to use. Good description and videos of most products. I ordered my parts, and they were coming in earlier than expected which was great. But then my suspension package showed up and was missing parts and it showed by both the Fed ex shipping and the packing slip that the main components did not get shipped to me. Contacted customer service and that was a decent experience, nothing bad. Only thing is I don't understand the response. It was very clear I did not recieve the Rear Shocks and front Strut towers and the only thing I can do is send it back. They could not send me them even knowing
I DIDNT receive them because they never shipped them. I checked the website and it still showed in stock on the product, but again I don't quite understand their thinking. Thats why 3 stars instead of 5.

Date of experience: February 5, 2024
Support R. AmericanMuscle Rep
over a year old

Thank you for bringing your concerns to our attention in your review. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
I would be happy to speak with you about it.

Amy
EXT 1257

Oklahoma
1 review
0 helpful votes
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Googled Mustang spare tire kit and found your ad for the above item. Called American Muscle and was told that the item was not available for older (2015) Mustangs. I then googled the item again and found your ad again, and placed an order over the internet. The item was received shortly thereafter. The shipping box had come apart, but there was no damage to the contents. The item was as described, and was exactly what I needed. Except for the not very helpful instructions contained in the kit, I am well pleased with the product. Thank you.

Date of experience: February 5, 2024