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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Just place the order, once l receive and update of the order them I can tell about the experience
I use this company exclusively because they are great products and services
Older the wrong part customer service was on top of it and help me fix it and still had it in two days
Just what I needed good shipping quality products thanks
I've purchased from AM several times and the experience only gets better each time. They have guidelines to show what will fit and plenty of options to choose from.
This shifter knob came with the boot base which is nice. However, I had to cut new threads (M12-1.5) on my shifter to make the knob work. Someone munched the OEM threads trying to install the previous shift knob. Once I got this cleaned up, the new shift knob looks and feels great!
It was an easy purchase and delivered very quickly and I'm very happy
As usual great services from ease of ordering to quick shipping to painless returns are f you made a mistake, basically they have the "easy button"
Easy finds good prices great place to shop and fast delivery on everything
Todo muy bien las piezas justas para mi vehĂculo perfectas
Exactly what I wanted. Fits my 2009 Subaru wrx. Great look and. Just the right size.
I've purchased many wonderful items for my 2012 Mustang from AM. I have never been more excited and extremely happy with all of my purchases! I love your products!
Almost everything I've ordered was available, bought items that were quality and enhanced my ride. Great competitive prices, always come to American Muscle for my go to.
Zack answered all my questions and was a great help in my decisions
The sales people after three times and 10 uploaded photos and door tag could not get the correct rotors and breaks. Mind you this is for a 2018 Mopar, this is not a 30 yo car.
Support unfortunately was much worse, we spoke with a Jennifer who seemed offended that we would call with any expectation. For more than a week we called multiple times per day after having an escalation ticket. It would seem that having a vehicle on jack stands for more than 40 days should not be American Muscle's concern. We have 3 different refunds we are waiting on and the car has been useless since before Christmas.
As of yet another day and another phone call we still cannot reach a manager. I would assume that is the company policy. Look for my upcoming YouTube video on my interaction with this company and their support.
I am so sorry to hear about your experience.
Please let me know if you would like to discuss
Your feedback or if you have any questions.
Amy
EXT 1257
I was trying to use a $20 off coupon code. It wasn't working so I used chat. Garrett said he'd fix it and asked for the cart number. I gave it to him. He told me to place the order so he could make sure the discount was given. Well, he adjusted the price so it'd look like a discount. And, he even changed my order. So, be careful or else you'll get screwed out of money, too.
I am so sorry to hear about your expeirence.
I see that you have a quote set up.
Please feel free to call or chat in if you have
Any questions or when you wish to place an order.
We are happy to help.
Amy
EXT 1257
So I ordered a remanufactured instrument cluster for my 08 Mustang. The site said it was in stock and would ship in 3 days. I knew they needed my vin and mileage. But no one tried to contact me about this. I waited a day and got back in contact with them and gave them the needed info. So far so good right.
Ya, it's been like 10+ days and not even a tracking number, I ended up canceling the order.
Most of the time I have good luck with AM. Just not this time
I am so sorry to hear about your experience.
I have reviewed your order and I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
The American Muscle team has always taken care of me on what I need and got my orders to me in a timely manner! This team deserves all the praises! If you're planning on ordering from them you're making the right choice!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for placing an order with us!
Feel free to come back and leave a review after you receive your SRT Style Rear Bumper Dual Exhaust Diffuser.
Thank you.
Amy
EXT 1257