On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
AmericanMuscle is a top-notch destination for ordering aftermarket and OEM parts. The shopping experience is comfortable, and their customer service stands out for its excellence. From a vast selection to stellar support, it's a go-to for automotive enthusiasts.
Bought suspension parts that failed in less than 2 years. Emailed to get replacements which I finally did after pictures and shop documentation saying they were bad. I've had replacement parts less than 2 months with 3 holidays and bad weather in that time so haven't got shop to get them put on but have been told by customer service that my account will be blocked and I needed to call and pay for the replacement parts. Rina Lising and Tyler Lehr need to take some classes in customer service with communication, professionalism, and conflict resolution. Harassment over broken parts that you sell is a great way to run a business in the ground.
I love shopping here. Great prices, good stuff. I watch other places but with free shipping on most everything, its hard to beat.
American muscle offers pre painted parts. In their description they say they have them in stock. Not true, your weight over 30 days. They also state that they paint them themselves in their ad. That's also not true, they sub them out. They shouldn't advertise their in stock when they're not.
I am so sorry to hear that you feel that way.
Please let me know if you have any questions
Or if you would like to discuss your experience.
Amy
EXT 1257
I ordered spark plug wiring and sleeves. BOTH in stock. I got the sleeves within days. Happy about that. The wires were to be sent 12/28-1/2. I was ok with that…. On the 1/1, it showed 1/29-1/31. Not happy… but I'll wait… when I looked today 2/12-2/16. They keep pushing back the other and say it's out of stock…. Very bad business. Canceled my order
I am very sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Prices were very good and shipping was fast! Will definitely purchase from this company again.
Very unsatisfactory service with entire experience. Did not know about military service discount until after placing the order. American Muscle refused to provide discount retroactive even in the form as store credit. Customer service took a long time with me on hold just to turn down my request. Could not even return items.
I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
I placed an order and it was canceled without notice or contact with me.
When I contacted you both via chat and phone, there were no problems, but you need to place a new order. Did this, the new order was also cancelled.
So I feel cheated by The AmericanMuscle.
Not helpful at all, just talk.
I am so sorry to hear about your experience.
I see that you have spoken with our customer service.
Please let me know if you have have any questions.
Amy
EXT 1257
After you purchase an open box item, if you don't get it or for some reason it's not sent. THEY WILL ONLY GIVE YOU STORE CREDIT. I could understand if I got it and returned it. But I never received it.
I am very sorry to hear about your experience.
I see that you have spoken with our customer service
And have been assisted with your lost package.
Please let me know if you have any questions.
Amy
EXT 1257
Great as described and fast shipping. Look like what was pictured online. One small mishap the nuts shipped separate.
I recommend you have it installed at a good shop. The fitment wasn't perfect. They had to bend the steel a little bit in order for it to align perfectly along the exhaust tips. Great materials though, same materials used in $1000+ exhausts. GREAT sound, probably the best sounding exhaust for the price. And it does add a little power. Makes the car funner to drive.
Fast shipping thanks
A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Selection…great, shipping…great, product quality…okay- past products have been excellent…this time was bad. More of a manufacturing gap, but AM is my contact point. Returning…not so great. I like the digital interface, but the tech behind it is frustrating. Site doesn't keep info stored if your screen times out. Shipping label link doesn't work. We will see if I get a refund.
I am very sorry to hear about your experience.
Please let me know
If you have any questions.
I'd be happy to help.
Amy
EXT 1257
Items showed up fast which helped me get to repairing and back on the road in no time.
Easy to navigate, plenty of parts available. Easy to find what I needed.
Great service, but the part did not fit my car. A return was initiated and all is well.
Merchandise stated it would be shipped wanted two days never received it
Thank you for reaching out.
I see that your item was delivered.
I tried to reach out to you via phone call.
Please let me know if you have any questions.
Amy
EXT 1257
Had some issues getting it on but works like a dream, 2010 challenger se
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience.
I have tried to reach out to you to discuss your feedback.
Please let me know if you have any questions.
Amy
EXT 1257