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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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I had no problem buying here. I can find the best price and item for me. Fast delivery. Recommended.

Date of experience: March 12, 2024
Kazakhstan
5 reviews
2 helpful votes
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The watch
March 7, 2024

The watch I purchased from Alibaba had an average quality, but the delivery process and the seller's service were excellent. While the quality of the watch wasn't exceptional, it was still functional and served its purpose adequately. However, what truly impressed me was the seamless delivery experience and the exceptional service provided by the seller. The watch arrived promptly and was well-packaged, ensuring it was protected during transit. Additionally, the seller was responsive and helpful throughout the purchasing process, addressing any concerns I had promptly. Despite the average quality of the watch, I would consider purchasing from this seller again due to their outstanding service and efficient delivery.

Date of experience: March 7, 2024
Texas
3 reviews
2 helpful votes
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Twenty first century is one quarter over and Amazon has many years of experience packing for delivery services. My package contained a liquid product but was so poorly packed it was damaged and spilled out into the packaging. I cannot use said product due to contamination. Amazon's only response was "cannot post your review because it mentions packaging" I have already cancelled my prime membership and will use Amazon only when necessary due to their poor response to my complaint.

Date of experience: March 4, 2024
India
2 reviews
0 helpful votes
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Discover the refreshing efficacy of Garnier SkinActive Micellar Cleansing Water. Formulated for all skin types, this 3.4 fl. Oz. Bottle offers gentle yet powerful cleansing. Micellar technology effortlessly lifts away dirt, oil, and makeup without harsh rubbing or rinsing, leaving skin clean and revitalized. Its non-comedogenic and fragrance-free formula respects skin's natural balance, making it suitable for sensitive skin. Whether at home or on-the-go, this versatile cleanser provides a quick and convenient solution for a radiant complexion. Embrace the simplicity of effective skincare with Garnier SkinActive Micellar Cleansing Water, your everyday essential for healthy, purified skin.

Date of experience: March 2, 2024
GB
1 review
2 helpful votes
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Items bought, cannot return to china, will not refund, no help. Out of pocket with trash. It's time this company no longer existed.

Date of experience: March 1, 2024
Canada
2 reviews
1 helpful vote
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They are thieves
February 29, 2024

Don't purchase from amazon.com they're just a bunch of thieves! They won't provide you a refund for a lost product for 6 weeks after the purchase date! No notification that you have to wait 6 weeks to be reimbursed when you place the order! Just a bunch of lying thieves! Save yourself some frustration and make your purchases anywhere else but amazon.com

Date of experience: February 29, 2024
Illinois
3 reviews
14 helpful votes
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Amazon is pretty good
February 29, 2024

Amazon is very helpful and you can find just about anything. To pencil cases to actual diamonds. I have never seen a product arrive damaged. That's a relief. The only problem is that you have to pay shipping. And that can be expensive. But, otherwise, helpful and easy. I recommend, if your trying to find something that you've never seen at stores.

Date of experience: February 29, 2024
California
1 review
0 helpful votes
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Since Amazon has been barred from stealing from its employees in the form of underpayment and exploitative labor practices, it has apparently now resorted to stealing from customers! I paid for some recent orders with gift cards, specifically because I don't want to hand over my banking info to Amazon due to prior negative experiences with Amazon Prime. (And in America, we are still free to keep our private info to ourselves and shop anonymously, right?) In response, Amazon sent me the message below. I've wasted hours trying to either get my merchandise or my money back for the gift card, but I've never received either.🤬

"Your Amazon account is temporarily on hold.

"Hello,

"We have detected unusual payment activity on your Amazon account [An Amazon gift card is unusual?!]. For your protection, we have temporarily placed your account on hold and placed any pending orders [that I already paid for!] or subscriptions on hold as well.

"If we are unable to confirm your payment information within 72 hours, your pending orders will be canceled. Your account will remain on hold until we are able to confirm that you are the authorized owner of the payment method used in the recent transaction [How can I prove I own a gift card?!].

"To restore access to your account, sign in and follow the on-screen instructions. You will have the option to upload a document [Billing or banking statement!🤬]
With the required information to verify your account. Once you have provided this document, we will review it and respond within 24 hours. [So if I don't, they keep the money I paid for the gift card?!]

"When uploading a document to verify the ownership of a payment method [All this to buy something with a gift card on Amazon?!😳], be sure that the name, address, payment type, and relevant transaction information are clearly visible..."

Clearly, Amazon's whole retail operation is a ruse to get our info into its database, and it will stoop to stealing non-compliant customers' money to achieve this objective. Why are we supporting this? Are we stupid, or something? Since when has the customer allowed the merchant to rudely lead it around by the nose (no "thank you for patronizing us," no "please," or "apologies for the inconvenience"?) and abuse us with ridiculous, unnecessary demands? THIS is downright un-American! We've really got to take our power back, people. We are the 99%! We must band together, BOYCOTT AMAZON, and kill this fascist beast once and for all, before we end up with no rights at all, like China, where 99% of their crappy merchandise comes from!

Date of experience: February 29, 2024
France
1 review
2 helpful votes
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We are milk cows...
February 28, 2024

Enough is enough. Being compelled to pay to prevent publicity viewing or harassing is too much.
Tired and sick of this capitalistic view of the world.
Frankly, Amazon Prime Video production is not good and the catalog is full of crappy stuff.
We took it just for the Warner Pass. Amazon is a rip off.

Date of experience: February 28, 2024
Bangladesh
1 review
0 helpful votes
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WOMEN BRA
February 25, 2024

Ultra soft cups give you buttery feel, keeping you comfortable all day
Pushup pads with plunging v neck design provides great support and a sexy cleavage look, flattering small and plus size bust ladies
Wirefree bralette without the pain of a wire digging; convertible womens bras for criss cross and basic wear; adjustable back closure for custom fit
Longline style with wide elastic back/band offers maximum comfort, flattening your side fat and gives you a back smooth look; adjustable u back for no straps slipping
Ideal for many occasions: comfy lounge bra suitable for daily, dating, wedding, sports, workout and office wear

Date of experience: February 25, 2024
Georgia
3 reviews
0 helpful votes
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I have ordered several things from Amazon this month and have not received on time. When talking to customer service representatives I get told different stories and different dates! I am still waiting on a couch that was supposed to be here February 15th. Very disappointed in Amazon.

Date of experience: February 24, 2024
Florida
1 review
0 helpful votes
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So today, the 24th of February I attempted to purchase an Amazon fire stick with an Alexa remote that was advertised on Amazon for 1999 an exclusive price that Amazon was selling it. No matter what I tried I could not get the price of 1999. I took a quick screenshot of the ad and sent it to Amazon customer service and said I cannot get this fire stick for 1999 it still shows 3999. The customer rep told me purchase it when I get it asked him for the 20 bucks back I said no that's not how to purchase is supposed to work. You're supposed to sell it to me for $19.99 not that I have to come back to you once I purchase it and asked for my $20. He still refused to do anything other than I had to ask for my $20 back so I am slowly but surely in the next 6 months quitting Amazon and using other vendors to purchase my items. Sure, I only spent about $1000 or more a month on Amazon so that's chump change but if all of us did it maybe Amazon would start looking hard at how the business practices and ads work.

Date of experience: February 24, 2024
Florida
1 review
1 helpful vote
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I've ordered many items over the years on Amazon Prime. Never returned anything until recently. I paid the UPS store to package it "professionally" to guarantee my refund. I also included several mop heads that I actually forgot to include in the requested refund.(Item was a steam cleaner). I received a partial refund on my debit card which was used for the purchase. Called Amazon and after several calls and hours, a supervisor that sounded frustrated, said I would get my final refund. Waited all week- called yesterday only to find out that the refund was put on a different card. WHY WOULD THEY REFUND A CARD THAT WAS NOT USED FOR THE PURCHASE? I've used multiple cards over the years including a couple of cards that were my fathers for his orders, he is elderly and I order for him. Amazon claims that the card was a secondary form of payment which is a lie because first of all- I would never do that- most likely- would not even know how to do that. NEXT- Amazon employee told me today that sometimes they search for other cards you have used for payments/refunds. Absurd. What company gives refunds/ takes payments from a card that was not used for purchase? This made me so uncomfortable that I cancelled my Prime membership, no telling what they will do.

Date of experience: February 24, 2024
GB
1 review
0 helpful votes
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Scam! Avoid!
February 23, 2024

Scam! Avoid!
I bought lights for home, first time the purchase didn't arrive as was out of stock despite I paid for it and got delivery notification, when I ordered similar product again it also never arrived.
I contacted Amazon support who said that I can't get refund until I get report from police! (Just imagine the level of inconvenience!)
I contacted police and got their reply in a month, but Amazon support replied that it's too late, and they will never make a refund, though first they didn't tell me any deadlines.
When I contact support they they just reply me as robots standard phases and close the chat / phone call.
Not responsible, disrespectful, scam store!

Date of experience: February 23, 2024
Utah
1 review
0 helpful votes
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I have spent $1000's at Amazon. Over the last 2 Months I have had to go to the UPS Store to pick them up.

Date of experience: February 23, 2024
Jamaica
1 review
0 helpful votes
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If you buy a vegetable chopper, it saves you time to prepare meals and reduce wrist strains. It's easy to use and cost affordable

Date of experience: February 23, 2024
India
9 reviews
0 helpful votes
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Apple AirPods Pro (2nd Generation) (Renewed).
February 23, 2024
Updated review

Top seller in renewed headphones at $159.97, originally $183.21. Features active noise cancellation, adaptive transparency, personalized spatial audio, touch control, and multiple ear tips. Save $23.24 (12%).

Date of experience: February 23, 2024

Boost Heart Health & Energy: Magnesium glycinate capsules support muscle function, metabolism, and energy production. Plus, it's gentle on sensitive stomachs. Pure Encapsulations: Clean, allergen-free formula for your peace of mind.

Date of experience: February 14, 2024

4.6/5 stars from 487,807 ratings! 🌟 #1 Best Seller in Hot-Air Hair Brushes. Limited time deal -19% off! 💨 Voted 'Best Blow-Dry Brush.' Dry and style in half the time with a 2.8" brush suitable for all hair types. Salon-style blowouts at home with three heat/speed settings. 🌟 India shipping details 👇

Date of experience: February 5, 2024
Florida
1 review
0 helpful votes
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Amazon used to be a good
February 23, 2024

Amazon has become a shady and scammy company. They kept pulling unauthorized charges for Amazon Prime that I never consented to and stealing out of my bank account. This is the third time that they do this to me so I closed my Amazon account and for the third time, I had to report them and reissue a new debit card. Never again will I use Amazon. I am switching to eBay. I trust eBay and I have been with eBay for many years and never once has my bank account been compromised when shopping with eBay.

Date of experience: February 22, 2024
California
3 reviews
2 helpful votes
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Who? What? I dont get it!
February 23, 2024

Amazon is 100% a joke. Amazon "prime" is a scam. NOT the lowest prices. BS delivery dates. I am done

Date of experience: February 22, 2024
Maryland
1 review
0 helpful votes
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Used to get graphically functional, well designed, attractive and user friendly notices of shipping and delivery info. Now get small text, non-graphical, very user unfriendly notices that convey MINIMAL useful info. I guess when you fire 70,000 people world wide, customers need to expect proportion loss of customer focus. Considering other shopping/buying options.

Date of experience: February 22, 2024