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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Amazon is a online platform of buying goods a good prices u can see to buy mostly anything here and the product can be refunded

Date of experience: April 15, 2024
NL
1 review
0 helpful votes
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Great service!
April 15, 2024

The sneakers I ordered arrived quickly and were exactly as described on the website. The quality is great, and I can tell they will last a long time.

Date of experience: April 15, 2024
France
1 review
0 helpful votes
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Bonjour,J'ai acheté sur le site AMAZON une tondeuse électrique sans fil G40LM41K2X (commande N° **************538) le 20 juin 2023, sur le descriptif AMAZON elle était indiquée comme pouvant entretenir des surfaces de gazon de 500 m²; en réalité je n'ai pu tondre que 300 m² (ceci a été vérifié par constat d'huissier le 25 juillet 2023). J'ai envoyé des mails de réclamation au service Clients AMAZON, je n'ai pas obtenu de réponse, J'ai fait parvenir une mise en demeure par pli recommandé avec A.R. Le 29 juin 2023 au siège d'AMAZON, là non plus je n'ai pas obtenu de réponse. J'ai fait appel à un conciliateur de Justice, mais le remboursement proposé par AMAZON ne couvrait même pas la totalité des sommes que j'ai déboursées pour défendre mes droits; j'ai refusé la transaction. Depuis je suis en procès avec AMAZON!

Date of experience: April 13, 2024
Washington
7 reviews
2 helpful votes
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I used to use amazon all the time but started to notice a few things that really got me questioning why so many, including myself at one point, spend thousands of dollars a year on amazon. The first thing that gave me pause was that the first 5 or 6 times I tried to leave a negative review for certain products, they denied the review. I'm not sure why amazon can actually do this, I mean if you cant be honest about how you feel about a product how am I as a consumer supposed to get an accurate product description? I'm not one of those people that only leave bad reviews, so this didn't makes no sense to me. The other thing is that I ordered a $300 or $299.45 to be exact, machine from them. I was looking forward to getting this machine, but the day it was supposed to arrive about an hour after the estimated delivery time I got a notice saying package was damaged in route. So that's fine, I tried to contact the original seller and they stated they would not be able to send a new one that they would be refunding the payment back to me. So fast forward a week or so and they refunded me 289.98. That's almost ten dollars less than I paid for the product, so I contact them and they state that promotional credits are non-refundable. So you are telling me that I have to pay ten dollars for a product that I never received because you guys couldn't fulfill the order? How does that make any sense? I wasn't returning the order, they could not deliver it! Ten dollars isn't a lot of money but think about how many people this happens to every year, they make millions off of doing this to people. In my opinion Amazon is scamming people out of money and half of them probably never even notice because who thinks a company that big would need to do that to people. Needless to say I never got the machine and I was told they couldn't give me back the ten dollars. Lesson learned and I will never use them again.

Date of experience: April 12, 2024
RU
1 review
0 helpful votes
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Good!
April 12, 2024

Everything is fine, the delivery is on time. Good quality, large variety of products. Would shop here again.

Date of experience: April 12, 2024
Arizona
1 review
0 helpful votes
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Easy to use
April 9, 2024
Updated review

It is very easy to transfer the electronic gift card into my Amazon gift card balance. This allows me to either save or spend my gift card balance.

Date of experience: April 9, 2024

Added to my Amazon gift card
June 21, 2022
Previous review

I very much enjoy using my Amazon gift card as a little bank account for saving for necessities. Inboxdollars makes this savings easier.

Date of experience: June 21, 2022
GB
1 review
0 helpful votes
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One time pass codes
April 9, 2024

Being 60yrs old and not technical I bought ear buds costing almost £200? When they were delivered my partner needed a one time pass code she didn't know what it was I didn't k ow what it was? So the delivery went back now absolutely fuming contacted Amazon and told them. Should have received an email with passcode? Nothing said on purchase only want to buy something have it delivered job done amazon rep said OK you can use the last 6 digits of your contact number next day ear buds came again pass code wrong? Now fuming what is wrong with the world and getting hold of amazon support was a chore. Now it take 3 days to return 5-7 days money return What a rip off AMAZON what a load of time wasters shocking all round and customer support yet quick enough to take money off you

Date of experience: April 9, 2024
India
1 review
0 helpful votes
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I am very pleased with the product, it meets all my expectations, and I didn't expect the shipment to arrive so early. The packing is great and the product quality is higher than expected. Thank you, Amazon you are amazing and your products are beautiful. I will recommend it to my friends.

Date of experience: April 9, 2024
Bulgaria
4 reviews
0 helpful votes
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I haven't found a better site for myself yet, it has absolutely everything I need, I can't list how many times I've used it!

Date of experience: April 8, 2024
India
4 reviews
20 helpful votes
Follow Kuldeep A.
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Everything except the fact they put sellers in charge of providing updates to the buyer on package tracking is fine. I have a picture to prove what i am talking about. It would've received 4 or 5 stars if it wasn't for this issue in particular.

Date of experience: April 5, 2024
RU
1 review
1 helpful vote
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Amazon is a true online retail giant that offers a vast selection of products ranging from electronics and books to household items and clothing. The convenience of shopping on Amazon is unmatched, with fast delivery options and an easy-to-navigate website.

What sets Amazon apart is its innovative services like Amazon Prime, which provides subscribers with free two-day shipping, streaming services, and exclusive deals. The customer service is top-notch, with easy returns and responsive support.

Overall, Amazon is a game-changer in the e-commerce industry, revolutionizing the way people shop online. With its extensive range of products, efficient delivery, and excellent customer service, Amazon has become a go-to destination for shoppers around the world. Highly recommend!

Date of experience: April 2, 2024
Armenia
15 reviews
3 helpful votes
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Amazon Prime Video is my go-to streaming service for its diverse selection of movies, TV shows, and original content. The platform offers something for everyone, from blockbuster hits to critically acclaimed series. I appreciate the seamless integration with my Amazon Prime membership, as well as the ability to download content for offline viewing. The competitive pricing makes it a great value for entertainment.

Date of experience: March 29, 2024
Illinois
1 review
2 helpful votes
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Poor delivery service
March 23, 2024

I've been a pine member for several years now. I've attempted to correct this situation numerous times without success…I live in a condo complex with multiple buildings. Our driver doesn't even attempt to contact us for delivery of our items. Instead they deliver to the club house. This is incredibly inconvenient because we can only pick up packages during certain times. I work from home so there is no excuse as to why our driver is not delivering to me. Today really pushed me over the edge. The driver delivered multiple packages to the club house at 7:10 am. Tge club house doesn't open till 11am. Those packages are out in the freezing cold unattended for 4 hours! UNACCEPTABLE! Hopefully someone of authority sees this review and sees the picture sent by the driver to confirm this rediculous behavior! I'm pretty sure this is not the expectation of how packages are to be delivered. If I lived in a house the driver would be expected to ring the door bell at each residence. I'm not understanding why the expectation is different here…please notify me if my expectation is incorrect or misinformed.

Date of experience: March 23, 2024
Albania
6 reviews
1 helpful vote
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Ok
March 23, 2024

Amazon Prime Video offers a vast selection of movies, TV shows, and original content at a competitive price. I appreciate the convenience of having all this entertainment bundled with my Prime membership. The ability to download content for offline viewing is especially handy for long flights or road trips. However, the interface could be more user-friendly, particularly when it comes to browsing and discovering new titles.

Date of experience: March 21, 2024
Florida
1 review
0 helpful votes
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I bought an agitator assembly, container bottom, and sealing ring for an extra Oster blender jar that came with a new blender. The order shipped fairly quickly, but when it arrived, there was no sealing ring. I contacted customer service, and they submitted a refund without offering to send the missing part. I requested a refund for the whole lot and was told I'd have to pay the shipping cost which was over $6. I will use Amazon next time!

Date of experience: March 21, 2024
Arizona
2 reviews
3 helpful votes
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Watch for fraud!
March 19, 2024

I have a LOVE-HATE relationship with Amazon. How can I not love ordering items from home & having them delivered the next day or two fir free right? Agree! What I hate is that over the past 5 years I have had fraud on 3 different credit cards (about 1.5 ish years apart) & they were only used on Amazon & the fraud on the cards have been from Amazon & China. It's frustrating as heck. So what? Some employee has committed fraud? Or they aren't securing customer card numbers? Something is wrong and it's on them because none of my cards have been used elsewhere so I warn you... BEWARE!

Date of experience: March 18, 2024
North Carolina
15 reviews
21 helpful votes
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Not any more
March 17, 2024

I was a prime member for 18 years. The last 2 years were just aweful. Every time my order comes on the weekend, the driver picks up my order in the morning, travels the whole day and returns my order back to the facility at 10 pm. I am done with them. Here, in NC it's a joke. I just ended with them.

Date of experience: March 16, 2024
Portugal
11 reviews
4 helpful votes
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Varieties of products
March 13, 2024

I love shopping here because I am not limited to a particular product. I love the varieties Amazon provides at a good price deal.

Date of experience: March 13, 2024
Kenya
2 reviews
0 helpful votes
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I ordered a perfume together with other products and wasn't sure how it would get to me safe. But I guess I ordered from the BEST! Got exactly what I ordered and in good condition. Grateful!

Date of experience: March 13, 2024
New York
1 review
0 helpful votes
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Shopping on Amazon
March 13, 2024

I used my cash out to get much needed parts for some of my tools. Amazon couldn't make it easier it was delivered to my door step with In two days. I will be using Amazon for much more to come!

Date of experience: March 13, 2024