AmazonReviews 11,108

Blaming the customer for a misdelivery when driver made mistake; asking customer to fix problem with police and neighbor; refusing to reimburse or replace items; being hung up on by their reps; being passed on from one rep to another;

The worst part of my experience with Amazon was getting my money back. They kept it for more than six weeks before discovering that the money had actually been paid to another customer.
Even after that, I had to phone them repeatedly for hours at a time, and they were never able to fix the issue.
Instead than continuing to wait for Amazon to resolve the issue and refund my money, I wish I could just call my bank to request a refund.
This $900 transaction remained on my credit card because they were unable to resolve their issue.
I hope the management notices this and takes action. This is apparently a common problem on Amazon.com.
Unbelievable.

Prime day was very disappointing this year. They jacked their prices up from their normal prices, then put the discount on. For example,a pack of 5 onsies is normally $16.99,but as a prime day deal, they were $13.99 at 40% off, meaning they were more expensive then their everyday price of $16.99. This was with alot of products and to me that is very misleading so I will not support Amazon from now on.

Fake goods alert

Bought a Dyson hairdryer on Amazon.

It broke down so posted it back to Dyson for a repair under the warranty.

Dyson have kept it and refused to send it back as it's counterfeit.

Now Amazon want nothing to do with it because they claim it is now outside of the warranty period. It might be now (because it's taken so long to get a sensible response), but when I sent it to Dyson it was within the warranty time period.

Also - they say the order was fulfilled by a third party and so they can't help. They don't seem to care that (1) Counterfeit Dyson goods can be dangerous (2) Many other Amazon customers will have been sold the same fake goods - they could find out who, and contact them, but would rather not bother (3) They don't seem to care that this is ongoing. There is a "Buy again" option under what I bought from them first time. Why on earth would I want to buy another fake counterfeit item.

So beware of buying Dyson goods on Amazon.
If they're fake, Amazon can't be bothered to help sort it out. I've lost the money and don't have the goods any more either.

Amazon website sells counterfeit, fake Dyson goods. And they don't care

I ordered a pair of LA Tactical stretch cargo pant on 7\9\23 I was told the be here today before 10pm. I got a notification that the pants were delivered a 3:10 pm from Amazon. I arrived home no package on the front door as the notification stated, so I called Amazon customer services after waiting over 10 MI items for them to see what happened the to!d that the pants weren't delivered they be here on 7\13\23 before 10pm. I informed the that was unacceptable I need them I. The morning now I have scramble to fine a pair now for work., PEOPLE! Why are we putting up with bad delivery service and bad customer services damaging delivery driver don't care about YOU OR YOUR PACKAGES, TBE either deliver them to wrong address or just throw over you fence and leave outside the gate I've experienced it all I'm tired I won't put with them any more I will not use the I won't allow my wife or anyone else in my household to use the.I'm going even further I'm in charge of supplies at I won't order thru them any more.if a Amazon. Delivery person comes anywhere near my home GOD HAVE MERCY ON THEIR SOUL. I'm through with AMAZON!

This is not the first time this has happened, I am a faithful Prime customer but it seems that too often the website will tell me one delivery date when I order then immediately change it after I pay to one that's three or four days away. It's not that I need it immediately but if I am paying for a service then I expect it. Prime account cancelled.

The quality is disgusting, ink all over the shirt. We have been buying from Amazon for years. In recent years we find we are returning more and more items, chasing refunds etc. Amazon clearly allow anyone to sell on their site. Many of the items are coming from China. It is time consuming to sort out all the return issues. The days of Amazon are gone..

Amazon is a very good online shopping service, although expensive but their delivery is swift and always in a good shap

TAKE VIDEOS OF the unpacking of your orders from AMAZON
They are sending cheap items instead of the expensive item you have ordered to their Prime members and not only.
They will send you the wrong product and after they will claim the money back when you return it back claiming that YOU sent back the wrong product and that they sent the right product and they will charge you again for the product and get to keep the presumed wrong product

For the very first time since I've been an Amazon customer, I was dissatisfied. On Prime day, they had an item at 53% off. I put the item in my cart so I can purchase it later on. When I got home, the item was no longer at 53% off. It went back to its normal price. I called Amazon in hopes of them honoring the price that was there. They said there was nothing they could do. I spoke to a supervisor, and got the same response. Again, for the very first time, I give Amazon zero stars on their service. Every other time I had an issue with Amazon, they were able to rectify the situation. This time, they get a big thumbs down.
If zero stars was an option, that's what they would get.

For what seems like the 100th time, Amazon got another order wrong. This time, I ordered a $60 charging port. I received a set of 3 plastic bottle stoppers. I went through the channels ti let them know, and they said they would correct it. A few days later, I got more plastic bottle toppers. This time I called. The rep told me to give up and just get a refund. This is after multiple damaged items and incorrect orders over the past few months. Below are the pictures of what I ordered vs what I got (twice).

Amazon is a rip off I bought a backpack and I
It went through then now all of a sudden they want more money yeah bull $#*!, I will never give you money when I already bought it and you want more money that's all you people are is a joke of a company, will never ever use you people ever again.

If you're disabled, homebound, and unable to carry your groceries up to your fifth floor walk-up apartment, DO NOT rely on Amazon Fresh to do it for you. The delivery instructions clearly stated that the apt was at the top of a walk-up, and that the customer is disabled - the instructions went even further to say that if the Amazon Fresh delivery person won't bring it up, then to take it all back. Instead, "Terrance" ditched all the groceries in the lobby and declared it "delivered". Thanks for nothing, Terrance.

If been a prime member with Amazon for years. The pass few months starting in June. I see a trend happening of not getting my delivery as promised. In fact a good third are late or lost. The aggregating part is CS gives a hard time to resolve the problem. It's bad enough CS is outsource but they can't speech English clearly or disconnect. Their famous line "can you hold on". Ring a owner of several businesses the most important part is CS known as the gate keeper. I see a down fall of a company that taken to much on. For one raising the Prime member rate. Amazon has a good concept but needs to slow down and perfect each new idea. Yes I'll still shop Amazon but Walmart and Target is right on their heels.

They hold your refund for 30 days without advising you. I received the product on one day and they are telling me that it going to take 30 days to refund the money they took in one day. I was not advised of that. Then I talked to a supervisor who was named Sophia without a operator number could not give me any information and told me she does not know how to return process works do not shop here they are terrible..

Put order in 3 weeks ago. Got email invoice. My Credit card was charged. Never received item. Call Amazon. They had no record of my email. Had to do that over. Then said my order had declined but it had gone thru on my card. They would not give me a way to send a copy of of my bank record. So they have my money and I don't have the product and they would not help me find a way to show them I'd paid for it. This is a rip off. Not acceptable with all the stuff I've ordered from them.

I was sent the smaller cheaper version of a item.
Now I have to pay for a cab or take a couple hours using public transportation to return the item or I won't get a refund.
If they deliver the wrong item they should pick it up!