AmazonReviews 11,108

"Sometimes my price may vary?" Looking at a Fesley 12 String guitar. It started as $179.99 with $20 off = $159.99. Then it's price went up to $176. Now it's last price is $199.99. I've seem pretty outrageous prices online. Amazon is busily bumping instrument prices for increased profit at our expense. These guitars' features are the same, they just cost more. A Vangoa 12 string is now $30 more "just because" This clickbait pricing happened over 10 days from Nov. 20. After 10+ years as a customer I'm out, buying my guitar elsewhere.

The company representatives cannot identify me. I have a hard time understanding them. A US based company representative is no longer available. They will send me a confirmation email that I never receive, but I get others from them. They will send me a text message that I get but they don't receive the response, so now they can provide no service. I get charged twice for the same item which shows up as pending deducted from my account. I received an item that was a cheap Chinese representation of the brand product I ordered that came from Beijing with NO return or refund policy. I cannot close my account because I don't receive their confirmation email. There is no way to fix the new mess that they have recently created. Do yourself a favor and go back to ebay.
Added note:
Amazon no longer accepts emails sent directly to CS.Amazon and PRIMARY.Amazon for consumer complaints. They respond with links back to their website's portals that started the whole mess to begin with and NO customer problem resolution.

Copy from Amazon Customer Service
"Nov 9,2023 3:49 PM
Dear Amazon Seller,
This is Amazon's Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here's a description of the issue:
Product: B084V9CJB1
Order number: **************638
Return requested: No
Reason for contact: Customer returned the package because it was defective and he also received the refund, however, the customer didn't receive the full refund, and there was a difference of $36.72. Please help the customer with the issue.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service"

It's been nearly two weeks since I sent my item back, and I still haven't received a refund. Their return service is incredibly slow. How much should I wait for a refund?
And the customer service is not helpful at all, always the same responses.

Zamawiam bardzo często i wiele rzeczy. Mogę odebrać na stronie wszystko, czego potrzebuję. Zawsze jestem zadowolony z jakości i dostawy.

I purchased these from Raquetguys.com in Markham, On. And received them in 2 days. Customer service was tremendous and the socks as described. Would recommend this firm to anyone.

Amazon offered me a $60 discount on a $120 purchase if I opened an Amazon Business account. After providing all kinds of private info (phone, SSN, government documentation that the company exists) it refused to open the account saying that it was related to another Amazon business account which is not true, and refused to discuss the matter further or reverse this decision. Yes it's Amazon, not some fake site trying to get private info.

Inspire of being a company of such a huge scale they delivered a product which got expired 1 year ago. When I asked them to replace/return they are just blaming it on the seller. Such an unprofessional MNC which is run like a monopoly. Terrible experience with the customer service as well.

My order said it was out for delivery. Suddenly got cancelled. Wouldn't let me reschedule it.
Employee said driver had an emergency & had to return to warehouse. Manager said items weren't put on the truck due to warehouse issue.

I can't use the $50 code off when I reorder because I "already used it"

All my coupons for the items I ordered can't be clipped again because I "already used them"

Amazon has not mended its ways. It advertises products as eligible for free shipping but when you get to the checkout page it slaps a hefty shipping charge on you. When I complained, they had seven different reps handle my issue, with none of them offering any solution.

My wife attempted to dispute a charge on her credit card for an item, before I was able to check my Prime account to verify that it was indeed a fraudulent charge Amazon locked my account up. I attempted speaking with "customer service" rep, that was like speaking with a foreign brick wall. I have been a prime customer for many years but the only way to access my account is to pay for the charge first even though it may be a fraudulent charge. No customer service at all anymore. I have worked with them in the past on issues with orders, improper charges, wrong product, etc. no problems with Amazon but that was a few years in the past. What a different compay now. Looks like I'm done with these scam artists.

I spent 1.3 hours on their help site trying to find an answer to my problem that cannot be answered by that stupid bot voice thing. All I needed was to find out why I have to attach postage for a return. Of course the bot has no way to figure that out. Surprise, Surprise. I then tried to find some one to talk to. Nope. The phone number says Amazon Canada but the link takes you to Amazon.com. Of course they cannot see your account. I'm really angry with this company. Bezos is worth 161 Billion, yet he makes us put up with this garbage. You'd think he'd be able to spring for some real humans. Amazon calls it Customer Care. What a friggin Joke!

Convenient site. I order often and a lot. And there were no problems. The goods are delivered quickly, it's a pity that the delivery time has become longer. So four out of five.

When they don't deliver your package (15-20% of the time) you have to wait 3 days to get a reorder or refund. It takes a while to get through to a representative. After that it's no problem getting a refund, harder to get a reorder & I have never heard of them doing an investigation meaning the cost of all the lost items is simply being passed on to us.

After making an order my account was locked i got this emailHello,

We have removed your access to this Amazon.com account and canceled all open orders.

We took these actions because we determined that this account is related to an account that we already closed because the card issuer disputed one or more transactions.

We sent instructions on next steps to the related account. You will not be able to access your account or place orders with us until we receive the required information.

For more information, refer to the following Help page:
http://www.amazon.com/help

Sincerely,

Account Specialist
Amazon.com
https://www.amazon.com

I order an item & have not yet received anything! There was no communication no notices no emails whatsoever. I spoke with management Amey expressing this & requested refund. My order was suppose to be delivered November 2nd & she says I have to wait until November 16th & I couldnt request a refund. The fact that Amazon Prime advertises a service & does not fulfill what it says is absolutely false & should be removed! The fact there was no communication from anyone is absolutely ridiculous & disappointing to say the least. To be so highly recommended advertising services you cannot fulfill is a contradiction & false. I have canceled my subscription

Amazon has a systemic problem of deleting customers courtesy and promotional credits. I had a credit one week, and the next week when I tried to use it to make an eligible purchase, it was just gone. No explanation was given, just gone. It's not the first time it's happened to me. I called and asked to go over my promotional credit history and I had so many one and two year old credits that were just hanging there but never applying to eligible purchases. They couldn't explain that either. It took an act of God and 4 rude as hell CSR's to finally get someone to put it back. There's a reason a customer is unable to view the promotional credit balance on line... it's because they delete them. They are basically stealing them... hoping the customer won't notice. This is FRAUD! This is on purpose! I'm reporting them to the BBB!

Amazon Prime Driver was just driving way too fast through the apartment complex I live in and hit and killed a baby squirrel.:-(