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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Texas
4 reviews
12 helpful votes
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I've been a Prime member since they started the program. Savings on shipping is awesome. Customer Service stands behind ALL sales, even by 3rd parties. Delivery is always reliable.

Date of experience: September 18, 2018
GB
7 reviews
7 helpful votes
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Like Sally Gunnell
September 17, 2018

As a kid there was an expression it's a sally gunnell' doesn't look pretty but it's running, or something like that. For me that is amazon! Always looked a terrible site but wow it works. Have been a prime customer for such a long time and Amazon is my first port of call before I buy anything.

Date of experience: September 17, 2018
Virginia
4 reviews
17 helpful votes
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Amazon PRIME
September 14, 2018

Amazon is amazing. You get everything you want at the price you want and delivered to your door in 1 to 2 days! Service is amazing. And returns are taken care of at no cost! Prime Video offers absolutely fabulous shows... Jack Ryan, The Night Manager, Mrs. Meisel... all of them are great! Great job Amazon... ONWARD

Date of experience: September 14, 2018
Georgia
8 reviews
56 helpful votes
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Any issues I've had on Amazon, which have been few, was handled decently and immediately. I enjoy my Whole Foods discounts and the freedom of purchasing in peace without the bother of store associates that don't know or care where anything is. I didn't have a good experience as with AmazonFresh or Audible (but that was mainly pricing), but enjoy all the other Amazon perks.

Date of experience: September 11, 2018
GB
5 reviews
3 helpful votes
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Great place to do business
September 11, 2018

They look after ALL their customers to the fullest. Help when things go wrong. Which isn't often. They refund any payments immediately. GREAT COMPANY

Date of experience: September 11, 2018
Oregon
1 review
0 helpful votes
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I love Amazon.
September 11, 2018

Anyone who is a buyer on Amazon that complains must have done something wrong. I've bought probably 250,000 dollars worth of goods on here and never had an issue that couldn't be fixed easily. I think my worse issue was I got a 450 dollar motherboard that had lots of scratches on it like the maker of it was getting sloppy or something and they wanted me to take pictures and I had already returned it and got my money back before he responded to me a day later with asking me to take pictures of what I said the issue was. If you buy a good amount of things, Amazon will take care of you. Shipping is extremely good with Prime, always two days. I honestly think this is the best site there is as far as shipping and service on the buyer end side of things at least.

Date of experience: September 11, 2018
GB
13 reviews
8 helpful votes
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Fine quality of products
September 11, 2018

Fine quality of products...
On time delivery...
Super strong company...

Date of experience: September 11, 2018
India
3 reviews
1 helpful vote
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Good
September 10, 2018

Good Good Good... Amazon.in this is a big eCommerce site where we can buy everything. According to me this site also running in many countries

As India, united states, Canada, USA, and other many countries I am amazon permanently costumer. Recently I was purchase a mini laptop dell inspiron 11-3162 so I fell his delivery system is very fast this laptop I received only three days.

In this if your product will be damage you can return on this site

They will give you money back in business time period

Date of experience: September 9, 2018
Arizona
2 reviews
2 helpful votes
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Great company
September 8, 2018

Have never been disappointed with anything I've ordered. All orders have been filled and mailed to me in a timely manner. Keep up the great work.

Date of experience: September 8, 2018
Virginia
4 reviews
1 helpful vote
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I have had nothing but great experiences with Amazon. A time or two I had a problem with an order, but received prompt and courteous service from them. I know others may have things happen that turn them off to the company, but let me just say, "Give them a chance before getting angry". Lots of times, things get a little screwy when you are dealing online, but it usually works out with time and patience.

Date of experience: September 7, 2018
Colorado
7 reviews
3 helpful votes
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The deliver is great! I never have to wait long for my delivery! It ships for free if you spend over $25!

Date of experience: September 6, 2018
Mexico
28 reviews
33 helpful votes
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Makes you Save money!
September 6, 2018

I love the shopping experience on Amazon and the Customer Support. They always try to help the customer and not the sellers, I'll keep shopping at Amazon!

Date of experience: September 6, 2018
California
2 reviews
5 helpful votes
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Prices are higher
September 5, 2018

I feel like amazon is all a big gimmick now and everyone is giving their life away to bezos. Guys an as s h 0#2 from what I HAVE HEARD... Be competitive again amazon

Date of experience: September 5, 2018
Colorado
2 reviews
2 helpful votes
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Prime
September 6, 2018

I have had my Amazon prime for about 2 years now and i dont think there is anything better. Free shipping on almost all orders and 2 day shipping to top it off.

Date of experience: September 5, 2018
California
2 reviews
7 helpful votes
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No real customer service
September 5, 2018

Talking to customer service at Amazon is like talking to the wall... they repeat themslves like a robot and usually have thick accents. I wish they would hire more USA employees who actually care about the customers and understand the customers. They try to cut costs by outsourcing their employees. I would not support a company like that, you may save money now but your loosing your economy to others and robots.

Date of experience: September 5, 2018
Ukraine
6 reviews
21 helpful votes
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I like discounts here
September 5, 2018

Quite often I manage to get a good product at discounts and it's nice. I am not a frequent visitor to the site, but I am satisfied with the purchases

Date of experience: September 5, 2018
Illinois
3 reviews
0 helpful votes
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Great site
September 5, 2018

Would give a 5 Outa 5 if it didn't cost for prime but hey, you get prime tv with it and free shipping on orders compatible with prime. Wish they didn't outsource merchants that aren't included with it. For those are the only problems I've had ordering from this website. At least amazon usually does their best to fix the problem it still takes time better spent.

Date of experience: September 5, 2018
Wisconsin
1 review
8 helpful votes
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Do not buy from Amazon. Their customer service has become among the worst in the industry. I purchased a number of items all of which were not the products that I ordered, were defective, and/or were damaged. I was instructed to return the items at my cost and Amazon would refund the money and reimburse me for the shipping charges. Amazon did not refund my money and did not reimburse me for the shipping charges. I spent four months hassling with customer service in an attempt to resolve the matter. Amazon has refused to do anything about it and, in fact, has told me that if I raise the issue with them anymore, I will be ignored. That is some excellent customer service. I have no products, I have no refund, and I have not been reimbursed. The letter I sent was addressed to Mike Roth, the Vice President of North America Operations. He referred the matter to a customer service specialist to take care of whose name was Amanda Beach. Amanda is the most obnoxious and hostile Amazon representative. The public should be careful in buying from Amazon unless they guarantee you a refund with a prepaid shipping label. Amazon is next on the list to go downhill. When a company customer service fails, the company falls through the hole. The next thing to come is that Amazon's fulfillment centers will be for sale, along with their newly purchased Amazon prime aircraft.

YG

Date of experience: September 4, 2018
California
13 reviews
38 helpful votes
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As a seller on Amazon I would say Amazon leads the pack with online scam! I get really good customer service and almost always win any A to Z claim because I was so mad about so many buyers seeking free items and their money back. I wrote to President Obama and file several Federal complaints. It is just aweful that the American people accept items and expect their money back as well. That is stealing! I always complained and let Jeff Bezos, CEO know I was an ethical seller and it was unethical the way Amazon just freely uses our money to give back to customer. Now I get really good customer service and if any customer complains, Amazon pays. That is not what a lot of sellers can say even sellers who make more than a half a million do not receive good customer care from Amazon. I will say the buyers are much more serious as well and will pay for expensive items more readily than any other e-commerce site I have ever sold on, in my humble opinion. I like to sell on Amazon better now than when we first started. I wish to see some other e commerce site come about and be a good competitor of Amazon because they are growing too fast and too powerful for their own good. If you see the reviews probably all buyer give so many five star reviews if it were sellers they would give it 2 stars.

Date of experience: September 4, 2018
India
2 reviews
3 helpful votes
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Good
September 3, 2018

Good and satisfy the customers. Keep improving and development more and efficient. All the best...

Date of experience: September 3, 2018