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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Canada
2 reviews
11 helpful votes
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Placed an order for product, they charged me for two, then they asked for my credit card no, which i didntgive, then they sent me an email that my order was shipped, then i requested a cancel order, they said they would send me a gift card and then took my money out off credit card, i dont need their gift card, i need them to put the money back into my credit card and cancel my order as requeted

Date of experience: October 2, 2018
Canada
1 review
5 helpful votes
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Refound
October 2, 2018

My wife ordered 2 pajamas size M, we received 2 days later for the deliver I have not complains. When we opened the pajamas the size was like XL, we returned them two weeks ago and we do not have our money back, I know was a problem with canadapost and Amazon received the packages on Sep 26th. Really disappointed.

Date of experience: October 2, 2018
Canada
2 reviews
6 helpful votes
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Amazon.ca not. Com
September 29, 2018

Amazon Canada especially in Ontario is great. Have had no problem with them even if we return an item.
Some times there 2day shipping is at the house the next day and we live in the country not in a city.

Date of experience: September 29, 2018
Germany
2 reviews
7 helpful votes
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I bought a microphone for my apple iphone X. It came in a very cheap looking shape and didn't work at all. Total scam in my opinion. However i asked amazon for a refund what they agreed to. Great job amazon customer support!

Date of experience: September 29, 2018
Arizona
2 reviews
1 helpful vote
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Their customer service is so awesome! One of my deliveries was late so I called them! They helped me track down my purchase which helped me feel better!

Date of experience: September 28, 2018
Canada
10 reviews
21 helpful votes
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Great variety, fast shipping, stress free returns. Reliable and trustworthy shops and sellers. If you shop online and don't use amazon,,,,, you should:-)

Date of experience: September 28, 2018
Singapore
2 reviews
2 helpful votes
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Amazing prices and service
September 28, 2018

Amazon is pretty awesome. Their fulfilment is fast, Usually items like Novelty board games are cheaper too abd brand new^.^

Date of experience: September 28, 2018
Tennessee
2 reviews
14 helpful votes
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On the edge of a scam!
September 28, 2018

My hobby is building AK-47s. They are immaculate but sometimes when looking for parts I try and find a reasonable bargain. I usually add scopes to them and almost always buy from a military supplier in Belarus... a small country just west of Russia. I sometimes find good scopes on Ebay but I never knew that Amazon sold the Belarus scopes until recently. Amazon had a model scope I like and usually buy but I had never bought one from Amazon. These were cheaper than normal but since the wording was incorrect and some of the specifications displayed incorrectly I at first thought that who ever listed the article just was ill-informed and perhaps mismatched the prices. After all there were some of the correct scopes with the normal prices listed next to the scope I was interested in. Over the next hour I looked closely and the item had the Belarus markings in Ukrainian. The title had Russian terms. The scope was exactly the same as the ones shown on the Belarus site in every detail. I thought to myself that surely Amazon would not allow imitations and knock-offs to be sold on their site? So I bought the scope. The next morning I got an "Your item has shipped" with a Chinese post tracking number. The delivery date spanned two weeks which was a good indicator it was coming from China. I found out that indeed the scope I bought was a Chinese imitation. I tried to write a review of my experience but Amazon rejected it saying I could not say it was an imitation and of poor quality. The next morning I noticed the price went up $40. I noticed these scopes were intermingled among authentic scopes but there is no indicator that these scopes are mailed from China which would be the one key warning that all was not right. I have a whole new opinion of Amazon and their business practices.

Date of experience: September 27, 2018
Hawaii
1 review
9 helpful votes
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I DID NOT RECEIVE MY AMAZON ORDER AND AMAZON REFUSES TO REPLACE MY ITEM OR REFUND. I SPENT CLOSE TO $1000 AND ONLY RECEIVED $300 WORTH OF GOODS I PURCHASED. I AM LOSING OUT OF CLOSE TO $700 WORTH OF ITEMS AND NOW I HAVE TO PAY DOUBLE TO RECEIVE WHAT I ORIGINALLY ORDERED. AMAZON IS A BIG CORPORATE BULLY. DO NOT USE THEIR AMAZON PRIME CREDIT CARD IF THIS HAPPENS TO YOU THEY WILL PROBABLY SIDE WITH AMAZON. I'VE BEEN A LOYAL CUSTOMER AND ME AND MY FAMILY SPENT 10S OF THOUSANDS OF DOLLARS AND THIS IS HOW THEY TREAT THEIR CUSTOMERS. DO NOT TRUST AMAZON. THEY WILL TELL YOU THAT IT IS OUT OF THEIR HANDS ONCE DELIVERED EVEN IF CARRIER DELIVERS TO THE WRONG LOCATION. APPARENTLY IT IS MY FAULT

Date of experience: September 26, 2018
Virginia
8 reviews
6 helpful votes
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Great Customer Service
September 27, 2018

I absolutely love Amazon customer service. They are very helpful and they are pretty good at making their customers happy. Thank you amazon

Date of experience: September 26, 2018
Georgia
6 reviews
18 helpful votes
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When we had Prime we were supposed to get free 1-2 day shipping and we did at first, but then it went to 3-4 days and so we ended up cancelling prime and today I tried to order something (without Prime) and there was a $4.00 coupon under the price, which it said would be applied at checkout, plus it said "this item qualifies for free shipping", BUT when I was trying to checkout, the coupon wasn't deducted from the price and it was going to charge me $7.95 shipping, so I canceled the order and I NEVER want to use AMAZON again! One time I put an item in my cart and left the site to check on something and it automatically charged my credit card and shipped it anyway! IF THIS is the way Jeff Basos want to do business, I'm out of there!

Date of experience: September 26, 2018
South Carolina
10 reviews
16 helpful votes
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Soo happy
September 26, 2018

I generally find that anything I don't need today and be found cheaper and arrive in a timely manner. Have not had a problem with returns either.

Date of experience: September 26, 2018
Canada
4 reviews
19 helpful votes
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Not for Canadians
September 26, 2018

I had a two month Prime membership but found that pretty well every good deal was three times the USA price listed, or the disclosure at the end of attempting to finalize the purchase said "Not deliverable to Canada."

Date of experience: September 25, 2018
Utah
1 review
9 helpful votes
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Tried to order tires from Amazon as none of my local retailers had the size I needed and I had a bad tire that needed replacing on my vehicle. Wait a week for the tires to arrive, they finally get here and I was sent not only the wrong type of tire but the completely wrong size! I ordered a 17" tire and was sent 16"! I call Amazon to address the issues and their excuse was they were out of the tire I ordered. So maybe try calling your customer and making them aware of that instead of charging them $400 for a completely wrong tire that I can't even use! Now I am still stuck without a vehicle, short $400, and waiting for a driver to be "in my area" again to pick up the tires before I can even begin to get my money back! Talk about horrible customer service! Oh and the tires I ordered retail for almost $100 a tire, the tires I was sent retail for half of that yet I was still charged the full $400!

Date of experience: September 25, 2018
India
2 reviews
2 helpful votes
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Great work
September 25, 2018

Good and satisfy the customers. Great service, caring for the customer. My all orders time to time delivery.

Date of experience: September 25, 2018
California
4 reviews
2 helpful votes
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Fantastic!
September 25, 2018

I always have a fantastic thing to say about them! They have the easiest site to navigate through! They truly make my life so much easier!

Date of experience: September 25, 2018
Montenegro
3 reviews
18 helpful votes
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I gave a 5 star rating even though they have problems but compared to scam sites like aliexpress they are great

Date of experience: September 23, 2018
Ukraine
2 reviews
1 helpful vote
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Thanks for delivery on time
September 20, 2018

I like this shop and I've got many pleasant minutes when my orders came to me. Thanks for your professional support service.

Date of experience: September 20, 2018
Georgia
3 reviews
16 helpful votes
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I cant stand amazon
September 19, 2018

Ok I have to say that they are theives! I got scammed on a few products and the customer service was really bad. Never buying from amazon ever again

Date of experience: September 19, 2018
GB
1 review
8 helpful votes
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Bad business
September 19, 2018

Ordered and paid Amazon for an item, it subsequently arrived damaged and when I contacted Amazon the just referred me to the seller. I was under the impression That the ones that take my money are the ones I have the contract with. Have lost £22 but Amazon has lost my custom.

Date of experience: September 19, 2018