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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I'm shopping on this website weekly. I spend all my money but it's worth it. I love having prime also... great idea Amazon. I hope to one day work for you guys. This would be awesome.
I've only bought from Amazon twice but both times I had no problems at all. Shipping was fast, though, not free.The items i've ordered were in good condition and didn't cost too much, so I'm happy. Will definitely buy again.
Amazon.com has a lot of home based opportunities. What about becoming a contactor for them. Check out all the other careers they have to offer as well right on their website. Hey, how about betting on you for a change!
EVERY ONCE IN A WHILE YOU WILL ORDER SOMETHING AND YOU GET IT AND IT IS WAY SMALLER THAN YOU THOUGHT IT WOULD BE AND ITS A COMPLETE BUMMER BECAUSE YOU SWORE IT WAS THE COOLEST. OTHERWISE I LOVE AMAZON AND USE IT ALMOST EVERY WEEK. PRIME IS WHERE ITS AT!
They don't honor their promises. No way to complain about it, since they do not think customers deserve an email or phone number to contact them. Worst company ever.
I can understand that they pick the least expensive shipping method for free shipping which translates to not the quickest method, but what I do not understand is why there is a 5 day delay between the time the order is placed and when it goes out the door. That is just punitive for not signing up for prime. They are definitely now my last choice all things being equal. There are places like B and H Photo that also offer free shipping and UPS normally delivers to my door in two days. There would have to be a big difference in price before I would order from Amazon again.
THEY ARE THE WORST I HAVE CONTACTED CUSTOMER SERVICE MORE THEN 10 TIMES WITH ISSUES BEING TOLD DIFFERENT STUFF BY MULTIPLE AGENTS. THEY ARE JOKE ALL THEY DO IS ROB YOU AND LIE TO YOU. SCREEN SHOTS TO PROVE IT. DO NOT USE THEM THEY ARE THE WORSE AND WAIST OF TIME
Don't know what happened to Amazon. I used to be a very satisfied customer but lately it is like they try to get me frustrated:
- Every delivery is a fail. Either undelivered at all or just being extremely late
- The carrier changes the status of my orders to "delivered" but I don't get them.
- Customer service tells me they will do things but they are not being done.
- I can't even run away. I have some money in a gift card that I got as a refund. They refuse to cash it and I can't use it for shopping because they keep screwing up my orders and I don't get them.
Stay away! Amazon might look great at first but after they lure you you cant even get reed of them.
I received everything I ordered in pristine condition, quickly. Also, I love the call back facility offered to USA consumers. I hope that facility is made available in the UAE too.
Over 50% of the items I have purchased from Amazon.com are of very low quality or defective. Then the return process is a nightmare. STAY AWAY FROM AMAZON. THEY COULD CARE LESS ABOUT YOU. I bought three products there and they all broke within two weeks. I am still fighting with them about a return. Complete nightmare.
I've been an Amazon customer since 2003. I can order just about anything on there! Whenever I order something that is specifically fulfilled by Amazon, it's rarely an issue. When there is an issue, they are QUICK to resolve, and happily so. I love all the advancements and improvements they've made over the years, i. E. Amazon Locker, returns accepted at Kohls, confirmation picture of where package was left. Amazon just gets better and better!
Very disappointed that yet again my packages were marked delivered and no packages to be found. When customer service was notified they stated the Amazon drivers sometimes mark the packages delivered when they are still a day or two out... ummmm WHAT?!? So I waited another day, no packages. Called customer service and was advised they could refund my orders then I could reorder them. No, that's not what i want considering all of my packages were supposed to be signed for at delivery (previously like 4 months ago customer service set that up). I asked to speak to supervisor about her and was told there is no one above her. I'm done with Amazon! I do not recommend. At all.
Every time I order a book it comes damaged, do you guys just throw stuff around. Maybe you should wrap the books in bubble or protection before you ship books I have been having a problem almost every single time.
So far I have found the items cannot find in stores; always on time and within a reasonable time; all purchases have been as I expected. Definitely when searching for items and whenever I cannot find similar price in brick-and-mortar stores.
My number one of all marketplaces online! Never regretted my choices, because everytime I got exactly what expected. Great!
Amazon never fails. Even if you have an issue, their customer service is all over it. Well worth the subscription fee.
Great variety of products and you can get some cool prices. However sometimes you can get issues with the delivery because chosen carrier is so slooow.
I never thought they ship so fast, which the product I ordered came to my home the next day, holy sh*t, this is some kind of new era business
I order everything from Amazon. Fast shipping. Great customer service. I love Amazon. I order big things I ordered a little things I order everything there
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