AmazonReviews 11,108

I purchased a coat on Amazon.com which was shipped to me in its clear merchandise wrapper. They just slapped an address label on it. I posted in their review section that I was outraged. Due to all the package stealing and porch pirating, why would you advertise my purchase like that? I was very fortunate that I received it. This is their response... (They can't handle the truth!)

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ROYAL MATRIX Women's Winter Coats Fleece Lined Parka Jacket Hooded Long Winter Warm Parka Coat with Pockets

Very Warm!
I am outraged that my coat was mailed in a clear plastic merchandise bag. Thieves steal boxes without knowing what's in them. Why would you advertise my order? ALSO... The seam in the sleeve was torn. I love the coat so much that I will repair...

Always very good sevice always a quick delivery and prices are very affordable and the range of products is extensive

This is my favorite store for buying books, at least once a month I order a new book. Every time it is delivered quickly, even faster than the stated deadline. The books arrive in good condition

2 orders not delivered; they won't replace! Amaz cust rep supervisor, not helpful
Need to shop elsewhere

Op de website stond een deurluifel met 2 beugels 140 cmx 100 cm.Precies de maat die wij nodig hadden omdat het voor een raam 130 cm wordt geplaatst met links rechts dikke stijlen voor montage van de beugels.Na 3 weken kwam het grote pakket,daarin een deurluifel met 3 beugels voor de maat 140cm x 100 cm voor ons dus totaal niet te gebruiken.Website foto bij het artikel dus bedrog.Naar postkantoor voor retour weer naar China,de sticker van Amazon gaf aan,kregen deze informatie op het postkantoor,dat je zelf het retourneren moet betalen,kostte 82 euro.We zijn weggegaan,het pakket met deurluifel ligt onder bed,gewoon weggegooid geld.Fout van Amazon en wij 170 euro armer.Schandalig.

The Amazon delivery driver drove into my driveway. I went out and retrieved the packages from him. I walked into my kitchen and looked out the window as he backed through my front yard and onto the street. Due to recent rains, the ground was soft and he left ruts in my yard. I immediately notified Amazon and after a week had not heard from them. I called and then they started a claims. I was just notified because I don't have cameras showing them doing the damage that my claim was denied! It doesn't matter I witnessed it. So, due to their driver's lack of attention, I'm having to pay to repair my yard. I will no longer be using Amazon. What happened to a company taking responsibility for their employee's screw ups?

Wrost company ever because they canceled my order saying payment error but I am using a gift card they locked my account also a Christmas present I ordered got delayed for a week I tried to get a refund and they would not let me. They told me I had to verify my identity for no reason.
Amazon needs to do better

Amazon is the type of company that will offer an array of products from brands, but values money over ethics. They may seem friendly with their interface and show convenience through services. It's all a facade.

However, that's a totally different story when it comes to communication and treatment towards employees.

Reviews on the site are sometimes fake with scammers acting as sellers while authentic opinions are being suppressed. I noticed the number of bots frequenting there as well. Also users/buyers can find their reviews being removed and discover themselves being banned from contributing for "unusual reviewing activity" by Amazon. The moderators really have poor judgement behind their monitors.

Another example is when employees that opperate in warehouses experience awful working conditions, the bosses there give the employees little time for a break.

If you're an employee that have a problem, your boss is not going to show any mercy for your mental anguish.

Pathetically enough, workers resorted in using pee-pee bottles if they need to urinate instead of going to the bathroom.

Workers in that environment usually breakdown mentally and become severely exhausted. The most ludicrous resolve Amazon has to offer was coping spaces in 2021. These are mental health booths known as "AmaZen."

In the Summer of 2023, Amazon decided to lock one of its customers, Brandon Jackson of Baltimore, Maryland, from his home connected with the smart home devices because a delivery driver allegedly heard a derogatory term through his doorbell.

Apparently, no one was home at the time as evident and Amazon finally granted access to the man's residence and his accounts without explanation.

I'm not going to deal with a business that tries to control its customers in an abusive and inhumane manner while trying to enforce their "community guidelines" when they ironically lack morals. I have pity for the workers who are delivery drivers and warehouse employees that have to endure such an unhealthy workplace or job.

I share a better relationship with Ebay and Walmart customer services long before this! Ebay and Walmart are more ethical businesses I would use as a customer. I would not recommend Amazon.

Used to be a great thing. Now Amazon is seemingly continously raising rates, instituting fees and overall decreasing value.

Just another example of corporate greed run amok.

I'm dumping it after 5 years. F- These people.

I have been using amazon for a very long tone now, and they're a great website to shop from. They have an organized website, great price, and fast shipping.

I prefer to pay more and not to buy junk from other websites. I had bad expriance woth DailySale. NO MORE! ONLY AMAZON!

They just announced they are adding advertising to Prime video. Or for an additional fee per month to go advertising free. Prime was already getting expensive. Video selection of free to Prime members was already dwindling. Poor streaming with too many signal drops from server. Too many shipping issues (lost parcels, delivering to wrong address and incorrect product). Prime is no longer worth it. Amazon is too big and could care less about it's individual customers. They are the Ma Bell of shopping profiteers. I contributed to this madness for too long: that has now ended. Goodbye Amazon!

I thought this would be much better than the American Express deal that I had to handle but nope this one is definitely not quite as bad but still pretty bad my advice just pick out Amazon card or something

Ordered many things with prime and Never received anything in two days! Talked to 9 customer service and a supervisor nobody had an answer for my questions. I never had talked to such terrible, stupid, dum people in my life where do they get them from. Prime is a ripoff service in New Hampshire because packages don't come in 2 days even if the sellers item says Prime on it. The best way is save money and have it come UPS.

Amazon driver threw my package as well as used the f word. I have ring video to prove it. He needs fired. Amazon promised 2 times I would receive my item by Christmas, well no item.
This happened on December 18 at 5:59 am in Plain City Ohio.

Overall a good company that has its flaws as any but seems to have the online purchasing system down and I've been ordering for years and they have a 95% success rate! Would recommend!

I used to totally rely on Amazon because of great customer service. I even had the prime so that I could get my orders in 2 days. The first thing I did was cut out Prime after my orders continuously came late and when I asked them about it they told me it wasn't that it would be delivered in two days from order it was delivered in two days from the time they ship it! I continue to order from it but I'm going to start looking at ordering from other sites because now I am finding that when orders need revised payments they're not even sending out notices. It's not until my items are very late that I go in and check and find out there is a revision payment needed. And sometimes it will actually say both that it has been shipped and there is a payment revision needed. When I call customer service they seem as confused as I am. But there's never any particular resolution. This company has just become very unreliable. Of the four items I ordered for Christmas two of them will not be here even close to on time although I ordered them almost 15 days before Christmas.

Extremely disappointed in Amazon, (ordering process was fine/speedy) but the joy of online shopping with Amazon ended there! I used to order from Amazon frequently, until this incident. I ordered a decent size ticket item, no problem ordering it (NO indicator online that the item was out of stock or anything) and its been just about a month & I still have yet to receive it. I phoned Amazon customer service 3 times already - this last time, they finally escalated my issue to their escalation team (it's about time) but that is it & get this...I have to wait another 6 days for the escalation team to figure out what went wrong and where my item is. Customer service informed me that I could cancel my initial item and reorder it (but why would I do that? Amazon already charged me for it & get this...if I cancel the original order, it takes them 5 to 7 days to refund me my money). Can you believe that...5 to 7 business days for a refund. Why Amazon, why? You buy something at a brick and mortar store & bring it back, you get your money back right away. I am not paying for the same item twice without having my initial refund, in-hand. Why would I - you can't even get it right the first time around. (@amazon: last 4 digits of order #2617)

I was locked out of my account on 122/20 2023 for no reason. I called customer service and spoke with Noor who was able to unlock my account without too much difficulty after asking a series of questions. No problem then going in and placing an order. Signed out and did nothing else with the account. Tried to log in to the account the next day and again my account was locked out. None of the customer service individuals I spoke with could tell me why my account was locked out. They asked to provide three items I recently purchased which I did from memory because I don't keep the receipts after I receive the items. They were lucky I remembered the items. They then asked me to give them one of the five items I had put on my saved list. I told them I had absolutely no idea. They said that the information provided was not good enough and they would not unlock the account. I spoke to a supervisor who could not look at the account and could do nothing stating I needed to call back into customer service. So, obviously, this was just someone they put on the line to try and placate me and was not a supervisor. He stated he did not have the tools to correct the situation. A supervisor who works in IT and customer service does not have the tools to handle a customer complaint is a laughable situation. If Amazon wants to get back with me and make this right on my account where there have never been any fraud or nefarious issues with my account we can speak if they are willing to resolve this issue. If not then I will never order from Amazon again as I did with Ebay when they tried to force me to put a bank account number on my account. Up to you Amazon to fix this situation or lose a customer for good!