AirbnbReviews 2,101

My husband and I stayed at an AirBnB, where, on our very first day within hours of our arrival, the downstairs neighbor shoved a passive aggressive threatening letter under the door stating that the hosts have not fixed the insulation in the apartment, as a result of which the neighbors downstairs hear all of our footsteps in the lounge, kitchen, and bedroom areas. In fact, the letter itself says the neighbors downstairs have made it a habit to serve every single AirBnB guest of this host with the letter, so that the hosts will do something about it! At around 9 PM on our first day, when I was walking to the kitchen to get a glass of water the neighbor downstairs started shouting at us through the floors to stop walking and hurling insults. As a consequence, we had to tiptoe through the whole apartment through the most of our stay. To tell you the truth, we felt so unsafe that we were ready to call 999 during our stay if the yelling neighbor ever decided to knock on our door. It was THAT bad! We did contact the host as soon as possible on the very first day of our stay stating in detail how the neighbor verbally harassed us and how we have to tiptoe around the apartment now so that he doesn't start yelling at us again. The host said he would take care of the situation but nothing was done at all. Neither the host nor AirBnB took any steps to protect us from harassment. In fact, both the hosts and AirBnB's negligence allowed this verbal harassment to occur in the first place. Because despite previous reviews mentioning the insulation issue with the neighbor and the neighbor's behavior AirBnB allowed this host to continue to rent this place out to unsuspecting guests like us. When we contacted AirBnB about this they stated that they can only give us a $200 coupon for the verbal harassment and bullying we suffered at one of their properties! I'm sorry but a $200 coupon is unacceptable and frankly offensive! My and well as my husband's personal safety and well-being is worth more than a $200 coupon to me. And I don't think it is asking for too much to expect AirBnB to value their customers' personal safety and wellbeing more than a $200 coupon especially when their own negligence in supervising the hosts' property allowed this harassment incident to occur! I'm writing this review because I want to highlight AirBnB's negligence in allowing this verbal harassment to occur despite previous reviews mentioning the insulation issue with the neighbor and the fact that AirBnB, as a company, puts a $200 value on their customers' personal safety and wellbeing to warn future customers.

The public relations team is absolutely incompetent. They effectively stole $80 from me by canceling the co-hosts program with no notice given.
The program that allowed third parties to be paid a small fee by customers for helping an owner host them was canceled on August 1st of 2018. The ONLY notice sent was an email on June 27th, before I or the owner started co-hosting.
A company that cared about its users would give proper notice that people will no longer be paid for their work, not pretend that having sent a single email 2 months ago to some of its userbase is enough.

Support is the usual copy-paste joke and their phone app is poorly coded.

I rented a house at Vancouver for six people according the website information.
First I asked for five and they confirmed that location for. Then we decided to go
As six people and asked them, again they confirm that place and charged us an
Extra for adding one person. Reaching a place and become shocked, there was only
Two bed and one sofa bed. A small dining table with four chairs, no oven, no toaster,
No extra bed, not enough cutlery, a pot and a pan have not lids, no detergents, soap,... Reporting those issues to Airbnb and have not receiving any solution, refine extra charge or even an apologize. I do not recommend Airbnb to find a place for you at all.
The worst experience have ever we had.

My girlfriend and I have had a room booked through Airbnb for the better part of two months or so. Imagine our shock when I had received an email from the host stating that the reservation had been cancelled. No reason, no explanation, just cancelled. You would imagine that a company would require its hosts to at least explain the reasoning behind their actions, but not all companies are Airbnb. To add insult to injury, Airbnb credited us $29 to go toward another booking. This seems like a fair gesture, if the reservation wouldn't have been cancelled literally at the last minute, that is. This left us with either having to pay a highly inflated price on a last minute option or choosing somewhere that wasn't particularly appealing to either of us. I took the refund. Airbnb is a failed experiment. You can't even contact them through email to express your displeasure. Save yourself a headache and just book a hotel.

Nothing but terrible experiences with Airbnb and their "services." To say the least this company has poor customer service and does not take any responsibility for any mishaps that occur at their venues. They don't care about their customers whatsoever or the fact that the places they post on their site could be a scam. They don't check out any of the venues they post on their site to see if they are legit and meet their standards. I recently stayed in an Airbnb that was evicted and then got thrown out of because I was told I was trespassing and staying there illegally after booking and paying for the place a month in advance. Customer service didn't take any responsibility for the fact that this place was a bogus rental on their site and even went so far as to say that that wasn't their fault or their problem. I was on the phone with them for over 2 hours and transferred to 5 different people trying to get my refund while also attempting to figure out another place to stay since I was now homeless for the night (which they also didn't give a sh** about). Makes me wonder how many other places they post up online that aren't safe to stay at either or if they even care. Never staying at another Airbnb and I wouldn't be surprised is they find a lawsuit coming their way soon.

A SHAME!

I paid 1900euros for a room for one month and a half in London so I can do an internship at the French embassy.
When I arrived, the room was disgusting (I found a nail in one of the drawers of the bedside table, the desk was so dirty it was sticky, the wardrobe was so dirty I had to clean it for several days before I could unpack, the floor was full of stains...). The rest of the appartment was in a poor condition, the bathroom was disgusting as well, and the way to the balcony was dangerous (you have to go through a small window, the stairs are broken so you have to put your foot on a plastic stool on which lays a wooden board with nails on it). Also I didn't know they would be other guests in a shared room, and my hosts even put mattresses on the floor in their own bedroom so they can get more money! I started feeling insecure, when one woman came to me in the kitchen and told me she had to sleep tonight in the same room as another man whom she did not know, and was not aware of this before her arrival.

Then my relationships with my hosts started detariorating, as they were aggressive towards one of my friend who came for 4 nights (my host had given me her consent). They started to make false accusations (literally "I think your friend borrowed something but I don't know what"), and lie (writing to me one month after my arrival that I "shouldn't go to the balcony because it isn't safe" the very same day she sees me taking pictures of the balcony to send to airbnb). I felt so insecure about them that I started getting home as late as I could.

I called airbnb to explain my situation to them and not only were they of no help, but they made me lose time, and made the situation with my hosts even worse.

I would strongly advise anyone not to use Airbnb services, as they really turned my stay here into a nightmare.

I got sick year ago with cancer and almost died. Because of this I had to cancel some reservations, in which I called the people and airbnb to explain the situation. I finally got better recently and started doing it again, a year later, and they want to penalize me by stealing $200 from my payout. Even after contacting them again and explaining it all over again, they refused to waive this penalty. So now my already paycheck to paycheck income is reduced even more this month. Thieves. Terrible experience.

Thought we had a house rented in Destin Florida for family vacation and was told host did not like something about use so they canceled are reservations with out even notifying use they said they sent an email and I'm still waiting for it maybe they are sending it but not to me. I really am a check the reviews kind a of person but did not think this sight would be that bad and boy I was so wrong. I will be telling everyone I know not to stay away from Airbnb.

I booked thru Airbnb a unit in Newport Beach. The pictures of the unit looked good. However, the place was a hovel. I can't begin to list all that was wrong with the place, but perhaps the best example was the mold growing on the heat register. Considering the place was a dump and the mold made my allergies intolerable, we had to check out after 3 days of a ten day reservation. But what really annoyed me was after I send an email of complaint to Airbnb, they had the nerve to respond saying it was a pleasure to speak to me and they were closing my case. The problem was they never spoke to me about my complaint. I could not believe the unmitigated gaul. I strongly recommend that you not use Airbnb because if you ever rent a place based on the pictures (which are misleading) or have to lodge a complaint with Airbnb, you will get some bull sh... response. I feel completely ripped off by Airbnb and want to warn anyone interested in booking they them, you will get butt fuked

I entered the apartment and was met with filthy and unhealthy conditions. I took photos, reported it and asked for my money back. I got my money back, but in the meantime, due to the popularity of the area I had to rush and book a room at a motel 20 minutes away in a different beach community. In the area we were supposed to stay in we were going to rent kayaks and lounge on the quite beach. We ended up in an over populated expensive area. The host left me a review saying that I probably lied about the whole thing so that I could stay in the more exciting environment. She is accusing me of having that motive for not staying in her filthy place. I didn't even leave awful feedback with description since I didn't want to completely ruin her reputation. So now she's slandered me and called me a liar in public. She has no idea who I am and if she did she Would know that I didn't want to pay double to stay in a double the price room. Air bnb won't remove the slanderous review. Terrible experience.

I have 3 listings with them and have been using them for years. I had a renter scratch my coffee table in Winter Park pretty bad. They of course denied it and refused to pay. Supposedly, Airbnb is supposed to take care of that kind of thing. However, when I called them, they told me it was normal wear & tear so wouldn't pay for it. Total crap as a huge scratch that was not there before 1 renter, but there after, is NOT considered wear and tear. Obviously they don't know the correct definition of wear and tear. I've called three times, asking to speak to a manager about contesting it and they always tell me they will escalate it and then have someone call me back. Nobody ever calls back! 1 out of the 3 times I called, they emailed me and basically told me too bad. It's ridiculous after all the times I've used them and money I've made them!

Our 50 & Fabulous trip started off beautiful until we got to The Alexander Hotel on Collins Avenue... 6 women in the room with only one shower operable. My girlfriend reached out to the owner ANGEL and of course no one ever came to fix. We met several people who complained about the deplorable conditions in their rooms. The sheets on the bed were dirty... DIRTY with stains on them i mean when you pull the covers back you see dirty $#*! sheets. Another girlfriend went to ask the concierge about continental breakfast WHICH NEVER EXISTED... We were told to come back at 10. We came back at 10am and the girl in the little store said she was waiting on a menu... A menu? You said you were the cook? What the hell you need a menu for if your the cook. Another lie. We walked out. Met a man and his wife who said it was RAINING in their bathroom... He reported it to front desk they were never moved to another room nor was the problem rectified. They were like that for 3 days, our view of the beach was the only nice thing. The Alexander Hotel needs to train their staff on meeting customers needs. Not lying about all and everything. We rented from an owner who in poor taste, when reaching out to him he FINALLY answered back but never followed up with us again to see if anything got fixed. Which it didnt. I feel as an owner you; since you were not around you should of had a representative to met and greet your renters. This experience has taught me HOTELS FOR NOW ON. What you have posted online is false advertisement... Anyone reading this please think before you spend your money... your hard earned money dont let it go down the drain... Us girls made our own trip... 50 & Fabulous!

My husband & I have used Airbnb for years. In the past we can say the accommodation we have used has been quite good. We have been quite disappointed with the properties in the last couple of years as they have been generally inferior.

We are currently staying in a house in Iceland. This property had numerous good reviews. The cost to us was considered to be on the top end ($600 AUD per night)
We have five in our family & we expected to find a lovely property in good condition for this price. Unfortunately the property is in very bad repair & has so many problems that need attention.

We are now not trusting Airbnb listings. It is too difficult to resolve any issues & there seems to be nothing that can be done in our situation (which is grocely overcharging for the condition of the property). We are comparing this home to others we have stayed in in Iceland so we understand the cost base of this country.

Airbnb needs to stand behind the properties they are making so much profit on & make sure they are of suitable standard for what they are charging the customer. I also note that Airbnb appear that they do not reufund their own margin if the customer has a refund owing?