AirbnbReviews 2,101

That's exactly what i sent to them...

I am Extremely unhappy with the service i have been given. Not only have you cancelled my reservation less than two weeks before but i have been told if i rebook with yourselves i can have a £33.80 but if i want a refund i get nothing! Not only this but i am unable to leave a bad review for the host because they gave me two weeks notice, i can only leave them a review if it was on the day. This is DISGUSTING. So now i have to re arrange my hen do within 2 weeks notice and i am unable to find anything due to school holidays and being such short notice. I will not be using your service again.

If I could give zero I would. Eight days ago I booked a trip and was double charged. They charged both the gift card I used for the transaction as well as an additional credit card which I did not authorize. I have called numerous times, been on hold for several hours, sent emails, sent private messages via their Facebook, and used all available contact forms on their website and this is still not resolved. They keep assuring me will happen in a timely manner but no one has a time estimate. Only managers can handle this they say but no manager is ever available. Im out over $700 which they admit is their error but are u willing to refund. I will NEVER book with them again. They assured me that the delay is just do to a high number of current incidents (is that supposed to be reassuring?). Buyer beware! This company does NOT care!

Superhost? Please. Rude, arrogant, and offensive. AirBnb refused to allow me to post my review on my experiences with him, as I didn't get to rent the unit. He removed me from renting, as I had inquired without filling out a profile up front, and made some nasty insinuations. Really, my question was which complex is your unit in? That was over the top for him? And this is the "cream of their crop". Remember Jacques from Kihei and don't rent from him, nor give AirBnb your business based on my experiences. Horrible, 0 stars.

Stayed at Shayna Weeden's Pool House in Fort Worth, TX. Bed was full-sized, but this was not posted on her site (until I complained and she changed it). Not only that but the bed frame AND MATTRESS were ANTIQUE. Felt like a small waterbed. Left after one day, expecting a refund. After a couple of days and no contact or refund notice, I complained. Went to AirBnB site to complain and AirBnB would not let me request a retroactive refund. Been fighting it ever since. Shayna Weeden said AirBnB owed me the refund; AirBnB said Shayna owed me the refund. Then, they stopped responding. After several phone calls, messages, and complaints. They offered me a pittance. Do yourselves a favor and use VRBO.

Dont go to AIRBNB, because AIRBNB never protect our guests Interests.
On 6/16/18 we, 10 people, went to the houses at West Yellowstone we reserved. The time was around 9:10pm. The owner Sessel already left and rejected us checked in, He said office closed at 9pm over phone when we called him. We had very hard time to find a hotel and spent much more money at the night. Next day after we checked in, we found a folder for guest. The first page in the folder is about check-in and check out time. The check-in time is 4-9:30, instead of 4-9pm. I called airbnb many times to ask refund for first night. Four days ago Airbnb asked me send the pictures of the policy. I did. But Today Airbnb case manager called me tell me they wont refund money to me because owner said no. I said I already showed you his policy is 4-9:30, why I cant get money back. The case manager avoid answering my question. She just repeats we dont refund your money. We are going to close the case. I am so disappointed with Airbnb. Airbnb charged us money as soon as we made reservations. But finally they didnt protect guests interests even you give them strong evidence to show it is owners fault. Dont go to Airbnb, find other webs.

Booked and paid for a place in London, only to not get a reply and was cancelled. Never used Air B&B before and never will. Here's the email I got...

Meg hasnt responded to your request, but were here to help
Weve cancelled your request and you werent charged for it. To make sure you still have a great stay in London, weve found other homes we think you might like. Book a similar home in London.

Ended up booking a nearby hotel which worked out cheaper than Air BnB. Never again and it's a common thing with their hosts to not honour bookings. Absurd!

I booked a place in Prague 4 months in advance, had great rapport with the host and get an email in my junk file stating I was getting a refund. Called customer support (which was not listed on their website). Truns out my account was suspended 5 days before my arrival so i could not contact my host or book another reservation. They couldn't give me an explanation as to why my account was suspended, now im wating for an email from the "back office"

I have had a place in Tahoe for 18 years. I was on Airbnb about 3 years ago and turned it off after a year, I was reminded why very quickly. I tried again and this time I was on Airbnb for 3 months before I took my ad off. I had 3 different Rentals. The clientele is hunting for last minute deals for nothing and want everything: Late check outs, don't want to pay this or that, can't find the place (never had that one happen before... ever), don't read anything that I have sent them. I have had more problems with 3 rentals, for a total of 7 nights, than I have had with 150 renters on another site.

I tried to solve these problems with the Customer Service Line... what a joke! My ad didn't post initially for 2-3 weeks and they couldn't figure out why. Each person told me a different story and each one I had to recreate the scenario with and explain what had happened. In one Rental it took me 3 weeks to get 65% of the monies owed to me. I have never seen the rest. Cheap Service and Cheap Clientele

Overrated. They don't make sure superhosts are correctly listing their places and allow them to retaliate against people while they don't allow discrimination. I didn't give a place 5 stars because the listing was incorrect and they didn't take out the trash before we came. The only reason i tried to re-book was because my mom liked the location so they dropped my reservation & i'm out a fee which should be reimbursed. When someone doesn't give all five stars airbnb should be making sure they are correct but i guess they don't so i will never use the site again

I have been a user of this company since 2008. As it has gotten bigger, the service has gotten smaller, and the prices have gone up. We booked a $7000., 4 bedroom house, right off the beach in Oahu, 3 months before our trip in order to make sure we were meeting the needs of our children and grandchildren. 2 weeks before the trip the host cancelled. All Airbnb gave us in help was $100. Credit for our next booking, which was impossible to replicate. Then I noticed the host who cancelled was allow to stay on as a place to book. They should not allow place to do that to customers and expect to be allowed to remain with the company.

We rented a home for the Kentucky Derby. Spent over 3500 for three nights. The place was a dump. There was a cat in the house which we were highly allergic to. No ice and the fridge was broken. Hidden security camera was located. Loaded guns in the closet floor. One less bedroom that was on the description, a couch so dirty that is was black tar.
With all of these problems, they did nothing to refund our money. We had to file in smalls claims court. Airbnb actually made the owners changed the description of the cat and the bedroom after we complained about, but we received no help.
Airbnb is only concerned about renting these dumps out and making a profit rather than taking care of the customer.

IMPORTANTE PARA ANFITRIONES DE AIRBNB:
Airbnb nos ha cancelado la cuenta de co-anfitrion debiéndonos bastante dinero por una reserva que estaban en uno de los hospedajes que manejamos. Dicen que no enviaran el dinero. Los llevabamos contactando 20 días atrás. Cuando los clientes estaban en el hospedaje contactamos al equipo de soporte y dijeron que el dinero no había llegado por problemas técnicos pero que era 100% seguro que llegaría (con estas palabras la persona del equipo de soporte me dijo "no se preocupe que su dinero llega si o si", ellos pueden revisar grabaciones si dicen que las guardan como explican cuando llamas), luego de que se fueron los clientes se tardaron 2 semanas en contestar y finalmente me han dicho que el dinero no me llegara porque la cuenta ha violado algunos términos, por supuesto que respondieron luego de enviarles al menos 6 correos donde el ultimo casi que tuve que insultarlos por no hacer caso a mi petición, algo que veo muy poco profesional. Si llamas, te envían de un supuesto departamento a otro y no te dan una respuesta especifica porque según ellos, las personas que tienen acceso a la información son de otros departamentos. Para colmo, el cliente ha dejado un excelente review de su estadía y ni siquiera usan el sentido lógico para definir que la reserva fue exitosa. Simplemente dicen que no enviaran el dinero y que no están obligados a dar detalles.
Les hago saber esto a todos los anfitriones que creen que porque el servicio es de una compañía americana esta funciona a la perfección y le dan mucha fe ciega. Estas personas... y ha pasado en ciertas ocaciones solo responden a las necesidades del cliente y no del anfitrión. Si tienes problemas con alguna reserva siempre trataran de excusarse de alguna forma para ponerte un recargo en tu cuenta que pagaras con próximas reservas. Espero que tomen conciencia los anfitriones y si utilizan el servicio que sea cuidadosamente porque no todo es color de rosas, el dinero como mismo creen que esta seguro, no esta ni en vuestra mano y la decisión final de enviarlo o no siempre la tienen ellos. El servicio de soporte muy mediocre y las respuestas muy genéricas, todo es "su perfil cuenta con dificultades, le escribiremos...", "esta reserva esta bajo revisión, le escribiremos..." no hay una ayuda en tiempo real y siempre le darán la razón al cliente. Es una lastima como este tipo de negocios solamente funciona porque cada persona aporta su pequeña parte, y se vuelven inmensos gracias a eso y luego no les importas porque los mismos usuarios lo creen imprescindibles. #airbnb *******@airbnb