AirbnbReviews 2,101

My husband and I are from N. S. and had never tried an Air B & B, so were a bit skeptical when we were looking for a place near Denman and Hornby Islands in B. C. When we arrived at Cedar Acres B & B in Fanny Bay, we were very warmly greeted by the hosts and felt so at home that we are looking forward to going back. The hosts made us feel like this was our home away from home and it was a spectacular experience. We were blessed by them sharing their home as a B & B. Their meals were more than delicious and their home was very clean and comfortable with a beautiful view down to Fanny Bay in the distance, over their well-groomed gardens and orchard. They were very knowledgeable of places and interests we may have on the Islands. What a wonderful experience!

I rented an apartment at 69/2-26 Wattle Crescent, Pyrmont NSW, Australia, On arrival I noticed 2 signs. One on the clothes dryer that said broken do not use and one on the dishwasher that said the same. Not a good start. I started to look around the apartment and had to take photos.
1 Carpet was filthy and stained
2 Cook top was absolutely filthy and not properly cleaned
3. Griller door was broken and full of grease
4. Counter tops in kitchen were stained
5. Walls were filthy, chipped and i=unclean
6. Shower was absolutely filthy. Grouting had not been cleaned for months and was filthy.

I sent all photos to the hosts "support team" who said they could do nothing without permission from the host. I advised that i would not be staying in filth and would vacate the following morning as by this time it was night time.

At that stage I submitted a claim to airbnb attaching photos.

Airbnb's attitude was..., "oh well thats just wear and tear... no refund.
On calling and re emailing airbnb their attitude was one of not caring whatsoever.

Ive rented through airbnb previously, probably 10 times and Id say Ive been happy 6 times out of 10. This latest saga, for me, will mean I will never ever rent through airbnb again.

I have taken to Social media in every sphere I can to warn people of airbnb's attitude if you need to submit a claim.

They advise that they cannot simply just issue a refund.

I wonder why they are there then if not to maintain a quality standard.

If anyone reads this and would like photographic proof of this filthy apartment, I am more than happy to send it as photos are too large to attach in here

Four friends and I rented a house in Wellfleet MA for 8 days in late Sept. The Airbnb listing reads "Entire house -The Perfect Beach Retreat! #beach, bike, eat" The host is Erica and the house has room for 10 guests - 5 bedrooms - 5 beds - 2 baths.

Two of us arrived late and took the two basement bedrooms. The next morning the rest of us learned that the downstairs rooms had not been cleaned, there were no sheets in one room and only a single sheet in the other. But the worst part was the mouse poop on the bed and the constant sound of scurrying feet in the ceiling throughout the night. The host was very difficult to contact and did not provide a satisfactory resolution for one of the two people effected. I cant review on airbnb because I'm not the contract holder.

AirBnB pro host - No refunds whatsoever - no dispute resolution!
Where do I begin - If I could leave no stars I would. Lets start with, we made the reservation at around 5pm. We told the host we would not be arriving until around midnight. He said no problem, just call when we got there and he would provide us a code to get in the door. When we arrived in Jersey City at midnight, I called Jason (the host) and got no answer. The neighborhood seems very sketchy. I had to call 5 or 6 times before he answered and gave us a code.

We got into the place and it was about 95 degrees maybe more. There was no A/c in the apartment as described in the ad. There was 2 towels for 2 guys who were staying for 4 nights. There were no bowls, no plates and all these were mentioned in the amenities along with a coffee pot which did not exist.

We called the host, complained he did honor a $100 refund. Later that morning, we had to sit outside because the unit was so damn hot we could not take it. When we came back in to go to sleep, there were cockroaches and silverfish on the walls. This was it for us! We packed up and left and did not go back. We complained to AirBnB and they claim the $100 was a fair settlement and we should not receive any additional funds.

BE AWARE - YOU WILL NOT RECEIVE A REFUND NO MATTER WHAT YOUR SITUATION IS!

I have to say I have never in my life been so offended. I have yet to even rent through Airbnb and I recently went on to search for something and my account was locked. I tried to get it to unlock and they asked for my ID photo. I sent it and then I got this horrible letter and now they wont respond back. How is it possible that they can block me when I have never even rented? I am not a criminal, nor have I ever been arrested or have even a parking ticket. I have a high powered career, am educated and have a family. This is not only insulting but it leads me to believe they are discriminating somehow. I am trying to speak to someone and don't want to take this to an attorney but with them not responding and blocking me, I feel that I need to. Who writes something like this to anyone let alone someone who has never even used their service. Just trying to get someone on the customer service side to call me and explain this action. Going to post everywhere until someone calls me back. Completely unacceptable.

Letter from Airbnb

Thanks for reaching out. We regret to inform you that we'll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s). This decision is irreversible and will affect any duplicated or future accounts.

Please understand that we are not obligated to provide an explanation for the action taken against your account. Furthermore, we are not liable to you in any way with respect to disabling or canceling your account. Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed.

We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues. Please see our Help Center for further information:

As an Airbnb host, Airbnb completely let me down! When I rented my home to a customer, I never expected to come back home to a deserted party house. It was very obvious that the woman who stayed there over the weekend threw a party that got out of hand.We submitted pictures and invoices to Airbnb letting them know the damages and proof of what we paid in repairs. Airbnb declined to hold the woman accountable and/or help us to corer any of the costs themselves, with no explanation why. Since then, i've decided that the risk of allowing strangers to stay in my home is too risky when the company who is supposed to protect your home doesn't do the right thing. I encourage everyone to steer clear of Airbnb and find another source to rent out your home.

10/04/18
Hawaii

Gift card madness. SO MANY limitations restrictions and rules on use of their own gift cards and credit that it really spoils life... leads to problems.

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Airbnb screwed things up with the host resulting in... all of us losing about a day of a once-in-a-lifetime vacation.

Host thought we left a week early. They removed everything and threw away all our groceries. We are two families, groceries were purchased in bulk and repurchasing was a mess (as we couldn't now use bulk).

Airbnb agreed to cover some if the cost of groceries and stopped there.

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Airbnb policies prevent split payment, prevent using gift cards in a lot of ways making life difficult. In fairness the Airbnb representative when out their way to help us use gift cards, yet there ended up being a miscommunication and the host thought we over extended our stay.

In addition to returning home to an empty place, no food for dinner, no change of clothes for a shower, all the drama with the host to get everything back late at night, scrapping the itiniary for the following day, spending the time (and gas which is expensive here in Hawaii,) and all the hours to get this resolved - Airbnb has only offered partial cost of the groceries. They refused any additional compensation.

This left a rather bitter taste with our entire group.

So Booked a property few days ago. While taking go the owner we realise that what I paid was different to what she received significantly. Decided to call airbnb to understand a little bit more and spoke to 3 staff in the US who hung up during the call. Called again to finally speak to a supervisor who was able to help answer the question around the discrepancy between my payment and what the owner received.

So the owner gets charged 3 % of fees. On top of this me as a guest got charged 17%! Tried to understand a bit more about how the 17% is calculated but at airbnb guest fees are at their discretion. Could be anywhere between 0 and 20%.

I dont know why people book thru air bnb but for me never again. Totally absurd for a company to charge 20% in fees when all they do is list and book properties. Totally unjustified and absolute rip off. Please calculate ur fees before booking and compare with other websites. For 20% you could afford a much nicer property somewhere or at least get to deal with a company who has manners.

Don't rent your place on Airbnb. We used to rent two rooms we have untill one day we had a guest called "Caroline" who was so rude to the other guest called "Molly" and fight with her at 11:30 pm at night. The second day we received a message from the victim guest "Molly" about what happened and when we asked Caroline about what happened last night she was so rude to us as well. We are a family husband and wife and infant. Since Caroline was rude to both me and my wife in addition to the last night guest (who actually cancelled her stay and left) we asked Caroline to leave. She refused and went to work. I texted her at noon asking her to leave when she comes back and that we will refund her the entire day. When she came back at 11:00 pm I asked her again. She yelled at us and refused again. We had no choice but to call the police. The police arrived and escorted her out. Such a terrible experience. However, it didn't end here. Caroline falsely reported that there is a camera or a recorder in her room. Airbnb shut down our account and believed her without investigation or even thinking logically about it. If there is camera or recorder why did she stay at all or even want to continue to stay. If I see a recording device in my room what is the first thing I will do? I will certainly take a picture for this device and share it with Airbnb or at least I will not stay for a minute. Airbnb trust and safety don't think. They contacted us and we told them the story and even sent a video for the entire room and asked them to contact "Molly" to get more information. I don't know what they did but certainly they didn't contact "Molly" or judge the situation correctly. Anyway it is a terrible experience and we will not bring people into our house anymore. Not worth it.

I rent a "beautiful" apartment near to the beach and when I arrived, it wasn't in the best shape. Immediately I inform Airbnb and told them that for me was imposible to stay with my 2 kids in a place that smell like mold and with an air conditioning that sounded like a tractor in the middle of the living room. They told me to present a case to request the refund of my money. However after a month of fighting with them, Airbnb just returned 50% of the total payment, because of the policy, but I feel like this people steal money from me. How I suppose to stay in a place and put in risk the health of my family. Do Airbnb review the properties that they announce in the website?