AirbnbReviews 2,101

I posted a recent complaint about Airbnb on their facebook page, not only did they remove it. They sent me a personal message acting like they had good intentions, only to lead me to a dead end like all of their other representatives. My bank will reimburse the funds I recently wasted on an airbnb trip, but my advice to future airbnb users, please read their terms and conditions. If there are any issues with the property you're staying at, document it in videos and photos, because airbnb will not reimburse you in anyway. Their customer service is completely despicable, don't waste your time with them. Contact a lawyer and seek advice before proceeding.

Avoid Airbnb at ALL costs!
As a travel agency we have heard nothing but negative experiences from this place over the past 2 years which have just gotten even worse.

Absolutely unprofessional company first of all. Had to contact them re issues on numerous occasions and if it didn't take weeks to hear (a poor) response I never got a reply at all.

Secondly, if a company (Airbnb) has to PAY people and agencies to leave positive reviews on their behalf, it says very little for the reputation of that company (Airbnb).

Lastly, there has always been a safety and trust issue with these listings on their site. Majority of them have turned out to be scams and hence why so many people end up with cancelled reservations. As recent as last week a female traveller staying at an Airbnb in Costa Rica was unfortunately killed at the same apartment.

If you're going to travel and the quality / safety of your family depends on it; book with one of the more reputable sites... VRBO/ HomeAway.

Update:
We've also had numerous complaints with regard to racism on this site as some members a) either choose not to reply to some individuals based on their ethnicity or religious background.
Their GDPR (General Data Protection Regulation) are also not valid as two clients have their personal information being withheld due to Airbnb refusing them access to the site to properly delete and close their account. This a breach of a major EU & International LAW!

Lively and efficient customer service even in the early hours of the night. When we arrived at our apartment at 2AM without a key under the mat as promised, we placed a call to Airbnb. After confirming who we were, they were able to provide us with the host's phone number so that we could call and try to get the issue resolved. We had to stay in our rental car for a few hours, but with Airbnb's consist effort, we were able to get ahold of the host. Airbnb noted the case and followed up with us throughout the issue. The even followed up and apologized the next day. Great customer service!

Worst experience with host Michael. Location was dirty and disorganized. Host was not willing to clean as requested. Location was unlivable and had to leave but they still charged for full reservation. No refund Was given when we requested since we did not stay. They are not in the business of providing housing they are in the business of robbing you! I tried reviewing in yelp but somehow they where able to pull it off! I wish I knew of this site before I booked with them!

I rented a place through Airbnb and right before the trip I saw a couple new reviews stating that people had issues with cockroaches. I contacted Airbnb and they told me they were false reviews and I had nothing to worry about. They assured me that if I saw any when I checked in that they would move us.
We checked in and we started seeing them everywhere! I contacted them and no only did they not move us but they only refunded $120 of the $950 we paid! We had to spend the trip in a cockroach infested place. I called, asked to speak to a manager and they did not care. They closed the case and told me it was my choice to stay there. I have used Airbnb for years and I cannot believe how they treated this situation.

The place I rented did not have the amenities it promised (heated pool) and was dirty. Also the host showed up in our backyard in the dark with a flashlight unannounced during our stay and it made us feel extremely unsafe. So, there is the component of having a host that is dodgy. But the component that compelled me to write this review is the way airbnb handled my concern. They sided with the host based on his rating overall rather than my individual experience. My experience was uniquely bad but because his reviews were ok from other guests my concern were not addressed and was minimized. There is not direct number to contact airbnb and so all complaints are logged in an e-mail process. They called me back and that's when I got their number. By the way, it's *******262 if anyone is looking to call them directly.

AirBnB takes a completely one-sided approach to the rental process... ie the renter is always right and the owner is always wrong. What does that mean to you as an owner or manager listing your property on AirBnB? It means that guests who make exaggerated complaints, unreasonable complaints, or even outright false complaints are unquestioningly handed refunds with no recourse or appeal. Doesn't matter if you can document the false or exaggerated nature of the complaint, AirBnB doesn't care about owners. Savvy travelers know this and take advantage of it. Owners are better off putting their time and energy into advertising elsewhere.

Wish another perform would begin doing what airbnb does but do it better.

This is the second time I've had a refund and they lie and say they refund it immediately but your bank might take longer. 10 business days later i called my credit union. Airbnb didn't release the refund. They would have knowledge of this. So airbnb lies and doesn't release the refund. Who knows how long it will take.

They also stopped splitting co-host fees and will only payout to one person. As a person who cleans for hosts this is particularly frustrating. I'm frustrated and the hosts i clean for are frustrated. They have had a ton of complaints about this and it's clear they plan to do nothing.

Someone out there who is computer saavy, please do a better form of airbnb. I'll be your first client.

The quality of airbnb depends solely on luck. You might get some amazing people who try their best to accommodate you and make the staying experience as fun as possible or you get absolute apathy from people who only care about getting some extra money in their pocket and only see you as a means to an end. It can be used if you're in a hurry, but if you have more time look into cheap hotels, booking in advance might turn out cheaper.

This company discriminated against Jews.
They participate in political boycotts as a company solely against Jews. They tolerate clientele from countries where people are denied basic human rights to vote or are female or gay. They will do business with countries on the US terrorism list.

They don't represent their customers or shareholders. Don't do business with these people.

This service does not vet their "verified" listings. If where I stayed was verified they need to change their process. I stayed in a place called Spaniards Landing in San Diego in September 2018. It was dirty, The bathroom looked like it has not been updated since the Spaniards landed. Broken tiles, broken shower handles. Unset toilet seat. The worst part was the run-around from AirBNB. A different "agent" every time to which I had to tell the sad tale. The rationale for not offering some compensation. The reluctance to agree to asking the owner to change the listing to fix the property. I also checked and the bathroom was never depicted on the site. Do NOT book through AirBNB. I am heading to Homeaway right now for my next stay!

Not worth the bother or the money. I stayed in Copenhagen and was not at all satisfied with my room. I stayed in a basement where I couldn't look the front door. The owner was not helpful at all, actually he was slightly hostile. And of course I didn't get some of the money back that I have paid. When I came home I was going to write at scathing review of this place but oh no. I had two weeks to do it they said but after a few days it was too late. I contacted Airbnb about the review/deadline but that was like talking to a wall. It's extremly hard to get any response and when they finally answer they are of no help at all. Stay at a decent hotel or don't go at all is my suggestion.
https://www.airbnb.se/rooms/*******?adults=1&children=0&infants=0