AirbnbReviews 2,101

I booked a home that when I arrived was in a seedy neighborhood with people drinking and hanging out on the corner. I didn't even enter the home. The owner did not answer and the people at Airbnb kept giving me excuses about a refund as I didn't feel safe. The house didn't even look like the picture posted. The bars on the windows of houses next door and the drug deals going on state not a good place to stay but the ad said nice neighborhood. Huh. Not sure if I will ever use this site again and this ruins it for the good hosts

I work for a trade show company in Southern California and we make frequent trips out to Las Vegas for various trade shows. There was a house that I saw that was available by a host named Andreas (From Los Angeles) that I wanted to book for my boss, myself, and my employees. So while I have this reserved, there were some things I had to change about the profile since it was a company profile under a former employee's name. While doing so our reservation was canceled and we were only offered a partial refund. I contacted the host about refunding the rest and he offered me a bogus special that was for $199 per night. Well, the original price was for about $150 per night. He also told me that he contacted Airbnb and they informed him that it was an error that caused the cancellation. So he was of no help to me. I then proceeded to call Airbnb in which the first operator that I spoke to hung up in my face. Then the second individual tried to put the blame on me before it was handled by her manager who is named Diana. Diana contacted Andreas about offering a refund and he refused. Then she turned around and told me that it was me that canceled, and a full refund would not be provided. So Andreas gets a free $500 on top of the new guest who reserved his house. Good job with supporting scammers Airbnb. I will be reporting you to the Better Business Bureau.

We will never use this dishonest, greedy, immoral company again. Airbnb rented us an illicit rental apartment in an Atlanta apartment complex. As we found out once we were there, the complex does not allow Airbnb rentals. The host gave us and dozens of other Airbnb renters the security code to the front gate of the private complex and access to all the complex facilities. We were kicked out of the apartment. I notified Airbnb that the host is not allowed to rent out her apartment in this complex and that I want a refund. Airbnb refused to refund ANY of our payment. I gave the the number for the main office in the complex. Not only did Airbnb not bother calling the complex, they continued allowing the host to rent the apartment, knowing full-well that the rental is illicit.
Their customer service is worse than the DMV. The worst I've ever dealt with. It took me hours to reach a person who could speak English and understand the problem. But they didn't care. They said it's not their problem or their responsibility to make sure the Airbnb rental property is legitimate and legal!

We will never use Airbnb again. Airbnb pretty much the worst company I have ever seen. The worst customer service experienced anywhere.

They have so many issues with their business! Things almost always go wrong when you use Airbnb, and they provide the worst customer service. An Indian 'follow the script' 'I can't do anything for you' --- customer service person is all you got. And they have no employee ID, no name that you can hold them responsible for, and they obviously don't care about the company's reputation or care to provide good customer service. Care even less trying to understand your situation, and help you solve any problems. So as a host, or renter, you have issue, you can expect to left to pay for it.

As a business owner myself, I really don't like to see other business go bad.
But Airbnb is one of the only company I wish will go out of business, and someone else come into the space with a better run company.

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DONT USE AIRBNB
The property was not even close to as described. We were welcomed by another "guest" living in the house while drinking and sitting on our bed. Check in process was not as described and we had dirty linens. We didnt stay 20minutes and decided to cancel the reservation and the host was kind enough to agree to refund us but unfortunately Airbnb decided to take it upon theirselves to refund only 80dollars from the 600+ they owed us. We continuiously try to call their customer service, which IS THE WORSE, and unfortunately ever day they keep changing our case manager and no one follows up! For the sake of your sanity and money, DO NOT USE AIRBNB. Pay the extra to stay in a hotel and be guaranteed a better service. Unfortunately Airbnb never follows up with the hosts to verify the apartment, condos and houses are as described in their posts!

BUYER BEWARE! Airbnb is GREAT... until it's NOT. I was an avid Airbnb patron for many years - hosting and staying. But then I had my first problem... an owner who lied about their place and was unresponsive once I arrived. I had paid $780 for a monthly rental - I stayed overnight with no internet, stove and a malfunctioning heater (it was freezing in Malta). The owner refused to give a refund so the great Airbnb staff got involved and got me a whopping $500 refund! So I paid $250 for a fraudulent one night stay! HORRIBLE! Will never ever use them again - because when will that next problem occur?

I've been hosting using AirBNB the last couple months and find the app and company policies to be quite unfair for us hosts. For example, anytime someone has an inquiry/question you as a host must pre-approve them staying with you in order to avoid penalties. I have had several guests ask to park at my place for up to 3 weeks while they travel & only book 1 night at my place. Because I don't have parking available beyond the nights a guest stays at my place, I don't pre-approve' these types of questions, however I always respond in a timely manner. Because I don't automatically pre-approve these requests, I get punished by my approval percentage' rate dropping and therefore my listing is dropped to the bottom part of all searches in my area, even though my price & location may be more suitable for guests. I also couldn't approve someone who wanted to check-in at 7am because I had a guest in the room & checkout is at noon for my place. Because I didn't approve the person who wanted to check-in at 7am I again got penalized for not approving the 7am check-in. Their customer service is also not good, lengthy wait times to speak with someone and untimely responses to online questions. It's truly an unfair system for hosts & I will no longer be using AirBNB.

My tale begins with a failed attempt to rent a cabin in Eureka Springs through Airbnb. In the middle of going through a divorce my wife filed false harassment charges against me without my knowledge and Airbnb cancelled my reservation and refunded my money due to the charges against me. "Ok" I thought "understandable" as I figured they didn't look specifically into my legal case to find the falsities. Well the deactivated my account. Enough time has passed, my case was dismissed due to the judge seeing through my wife's lies and I thinking I'm going to try using Airbnb for another stay in eureka and my upcoming trip to Lake Tahoe. WRONG. Even though I started a new account it was immediately flagged and deactivated. Customer service was NO help at "Zoey" spent no time looking into the matter and immediately responded with saying they had no obligation to offer explanation and had barred me from any further use of their platform. Ok. I get on Homeaway's site and I booked both my trips with confirmation in less than 15 minutes. Congratulations Airbnb. You lost a customer and added a nice blemish to your already poor reputation. HOMEAWAY for ALL your vacation rental needs! Lol

The experience overall was good as a host, But i do have an issue with not being informed/alerted that i had to provide an identity to withdraw the money! It's basically hidden info on the site while it should be very clear to me before i proceed to have a guest in my house, It's been a few months and the guest is gone and i still can't receive my money(That i started the whole thing because i was in need of it at that time), I can't do that because i don't own a passport and that's the only option they gave me to prove my identity so they made it even harder for me!
That's an issue or that's what i think is an issue.

An Airbnb host cancels unexpected two days prior to the check-in date for a family New Year's celebration. When "working" for over four hours with the Airbnb Customer Service, all of whom are shocked that the limited comps are so expensive so close to a major holiday. Airbnb provided poor alternatives for a family trip, stating that other options were too expensive. Their solution was to receive a partial reimbursement after the fact. Not to mention this was after four LONG phone calls and four hours of nothingness. I expected more. My fault for assuming anything good from Airbnb.

Horrible experience with Airbnb. We've had about 5 instances with airbnb where the guests brought extra guests to the place. They book for 1 or 2 guests, then there's 3, 5, 8 guests coming in. We have video footage, took screenshots of these and we filed a claim with airbnb. Airbnb denied all claims saying that all these video footage is not enough evidence that the guests had extra guests! Our listing clearly states that no extra guests are allowed, they will be charged fees for these and Airbnb just denied it! If that wasn't proof there were extra guests, I don't know what proof they think is valid! Aibnb contact me about this *******@gmail.com

When we arrived at our cabin, we found dirty, unchanged bed-linens (one bed had body hair in it, the other had rice from someone's Chinese take-out in it). The coffee pot had dried coffee stains on it and the toaster was full of crumbs. We were so disgusted we canceled our booking, left after 20 minutes, and went to a more expensive hotel. Unfortunately, we didn't think about taking any photos. The host refused to refund us ANY money. Contacted Airbnb and was told any documentation needs to sent within 24 hours - HELLO? We're travelling! How is that practical?

I posted a negative review of the cabin on Airbnb and was notified it wouldn't be posted until the host reviewed it and commented on it. How is that honest? All a host has to do is not review or comment on any negative review to avoid having it posted. My advice to anyone looking at Airbnb is to RUN! We will NEVER use Airbnb again.

I've used Airbnb many times and never once had a problem until now. BE AWARE of anything in the Host descriptions stating that "additional information may be required" means that Airbnb has allowed this Host to ask for private information to check for a criminal background, sex offenders and other private information that Airbnb has allowed the Host to profile, discriminate and DENY your stay in that Host property. Airbnb will not support the customer (renter) and refuses to refund the complete amount of money because apparently it is the customers (renter) responsibility to inquire what this "additional information" is before making a reservation. Airbnb is making a huge profit on our (the public) renting properties through them and do not stand behind us. Not sure how this makes you feel but to me this is completely wrong and should be illegal. I never once have had this happen in a hotel, resort, casino. No where in the US is this alright but for some reason Airbnb has allowed these policies to be ok for the Host to discriminate it's people. With all the equal rights we have in this country, a huge company like Airbnb is allowing a Host to discriminate. PLEASE BE AWARE of this. I have tons of correspondence between me and Airbnb, the Host managers company for proof. Like I said I have used Airbnb many, many times in the last 4 years and never ran into this until now. I'm sure they will reply with something on the lines of. Oh we are so sorry and it is the responsibility of us (the renters) to ask what "additional information" is before reserving a room and basically that it's not Airbnb responsibility to make sure that its users (renter) are protected and safe. I hope that someone out there reads this and has the money and time to slap them with a law suit. Discrimination and profiling of the public is not ok.