Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Agoda

Agoda

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Agoda?
grey stargrey stargrey stargrey stargrey star

Agoda Reviews Summary

Agoda has a rating of 2.4 stars from 4,449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.

service
804
value
766
shipping
349
returns
464
quality
662

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow deidra B.
Unfollow deidra B.
Share Review
Report Review

I used them before on my first trip to Vegas at the "Golden Nugget" for and over night stay. Through Agoda I have been ablle to find aforable rooms and now I have the option to book now and pay later and really who can beat that offer. So I'm going back to Vegas to stay a little longer to get the full enjoyment. "I 'm so excited":-)

Date of experience: May 5, 2015
Malaysia
1 review
0 helpful votes
Follow Mima A.
Unfollow Mima A.
Share Review
Report Review

As easy as ABC
May 5, 2015

Booking through Agoda is much better than calling the hotel itself. Firstly, you might not get your cal answered. Secondly you are able to compare rates of other hotels within its area. Thirdly, you get a lot more information than just calling.

Date of experience: May 5, 2015
New York
1 review
0 helpful votes
Follow carole d.
Unfollow carole d.
Share Review
Report Review

Hits the target!
May 5, 2015

Pinpoints the area one wishes to stay and offers great choices. Easy to use and facilitates the booking quickly.

Date of experience: May 5, 2015
TW
1 review
0 helpful votes
Follow Neve C.
Unfollow Neve C.
Share Review
Report Review

Travelling by using Agoda is a great idea. It's user friendly. Prices are clear and you can get discounts if you are lucky. Also, tourist sites can be found. People share their experience and review. So it's easy to get the real thing here.

Date of experience: May 4, 2015
Philippines
1 review
0 helpful votes
Follow Rubie T.
Unfollow Rubie T.
Share Review
Report Review

Comfort
May 5, 2015

Convenient and easy with discounts to be more affordable to the customers!

Date of experience: May 4, 2015
Indonesia
1 review
0 helpful votes
Follow Setia w.
Unfollow Setia w.
Share Review
Report Review

Easy to book
May 5, 2015

I often use Agoda, because easy to check hotel condition, compare among the hotel with maps of the location and check review customer comment.
But if see at the hand phone, not perfect like at the CPU.

Date of experience: May 4, 2015
Australia
1 review
0 helpful votes
Follow Maria M.
Unfollow Maria M.
Share Review
Report Review

Good Value
May 5, 2015

Once you become an Agoda member, booking accommodation is very easy, very efficient and most importantly, very trustworthy.

Date of experience: May 4, 2015
Australia
1 review
0 helpful votes
Follow Russell L.
Unfollow Russell L.
Share Review
Report Review

Not bad
May 5, 2015

Site does not translate from booking days on property site to actual no of days required in booking phase

Date of experience: May 4, 2015
TW
2 reviews
2 helpful votes
Follow Janna B.
Unfollow Janna B.
Share Review
Report Review

I've used Agoda while touring Vietnam in Nov 2015. Several bookings were made along our route while in the country. All turned out well with no surprises. Now, I've just used it to book rooms in Kaohsiung, Taiwan. The hotel location is known to us already so that will be fine. The hotel is new to us but with Agoda reviewers and online photos, we feel confident that our choice will match our expectations.

Date of experience: May 4, 2015
Philippines
1 review
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

I have used agoda for many many years, its the best hotel gateway on the planet.

Date of experience: May 4, 2015
Illinois
1 review
0 helpful votes
Follow Marc F.
Unfollow Marc F.
Share Review
Report Review

I've used Agoda on four different Asia trips with many hotels dating back to 2008. Never any thought about going to another site. Never had any snags with them. Very user friendly!

Date of experience: May 4, 2015
Louisiana
1 review
0 helpful votes
Follow Samir B.
Unfollow Samir B.
Share Review
Report Review

I had a very good experience booking a hotels in agoda.com. They are very much credible, and helps its customers find the best they need. I am very much satisfied.

Date of experience: May 4, 2015
Oman
1 review
0 helpful votes
Follow Magno C.
Unfollow Magno C.
Share Review
Report Review

It's Awesome
May 4, 2015

Agoda is so fast- updates hotel prices and gets good discounts for the travelers.

Date of experience: May 4, 2015
South Africa
1 review
0 helpful votes
Follow Charles P.
Unfollow Charles P.
Share Review
Report Review

Excellent quick e-booking service with good value for money - was looking for a hotel near the SA Comrades 2015 start!

Date of experience: May 4, 2015
Hong Kong
1 review
0 helpful votes
Follow Julia P.
Unfollow Julia P.
Share Review
Report Review

Great website!
May 4, 2015

Finally a hotel booking website who's focus is on the costumer rather than the hotel. I was offered the best possible rate, before payment i was offered the possibility to get an upgrade and i couldn't be happier. My fiancee and I are very excited and look forward to our honey moon. Thank you Agoda!

Date of experience: May 4, 2015
Sri Lanka
1 review
0 helpful votes
Follow Afraz H.
Unfollow Afraz H.
Share Review
Report Review

Very Good offers in service, You need to add the TAX details and give the full price amount on sri lankan hotels or guests get confused. Great value for money and a Special Thank You

Hassan & Family

Date of experience: May 4, 2015
Malaysia
2 reviews
0 helpful votes
Follow Ann N.
Unfollow Ann N.
Share Review
Report Review

Easy searches and fast instant confirmation! Good deals

Date of experience: May 4, 2015
Philippines
1 review
0 helpful votes
Follow Angelic M.
Unfollow Angelic M.
Share Review
Report Review

Perfect
May 4, 2015

Very convenient, Honest, reliable and trust worthy one.

Date of experience: May 4, 2015
Viet Nam
1 review
0 helpful votes
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

There is not a lot to say as the process is so, so simple. View all the hotels, pick your price, pick your hotel, read the reviews of previous guests... then just book and pay online... EASY!

Date of experience: May 4, 2015
France
1 review
0 helpful votes
Follow JON F.
Unfollow JON F.
Share Review
Report Review

Very easy to use your service - great selection and keenly priced too!

Date of experience: May 4, 2015