Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Agoda has a rating of 2.4 stars from 4,449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
We monitor reviews for authenticity
I used them before on my first trip to Vegas at the "Golden Nugget" for and over night stay. Through Agoda I have been ablle to find aforable rooms and now I have the option to book now and pay later and really who can beat that offer. So I'm going back to Vegas to stay a little longer to get the full enjoyment. "I 'm so excited":-)
Booking through Agoda is much better than calling the hotel itself. Firstly, you might not get your cal answered. Secondly you are able to compare rates of other hotels within its area. Thirdly, you get a lot more information than just calling.
Pinpoints the area one wishes to stay and offers great choices. Easy to use and facilitates the booking quickly.
Travelling by using Agoda is a great idea. It's user friendly. Prices are clear and you can get discounts if you are lucky. Also, tourist sites can be found. People share their experience and review. So it's easy to get the real thing here.
I often use Agoda, because easy to check hotel condition, compare among the hotel with maps of the location and check review customer comment.
But if see at the hand phone, not perfect like at the CPU.
Once you become an Agoda member, booking accommodation is very easy, very efficient and most importantly, very trustworthy.
Site does not translate from booking days on property site to actual no of days required in booking phase
I've used Agoda while touring Vietnam in Nov 2015. Several bookings were made along our route while in the country. All turned out well with no surprises. Now, I've just used it to book rooms in Kaohsiung, Taiwan. The hotel location is known to us already so that will be fine. The hotel is new to us but with Agoda reviewers and online photos, we feel confident that our choice will match our expectations.
I've used Agoda on four different Asia trips with many hotels dating back to 2008. Never any thought about going to another site. Never had any snags with them. Very user friendly!
I had a very good experience booking a hotels in agoda.com. They are very much credible, and helps its customers find the best they need. I am very much satisfied.
Agoda is so fast- updates hotel prices and gets good discounts for the travelers.
Excellent quick e-booking service with good value for money - was looking for a hotel near the SA Comrades 2015 start!
Finally a hotel booking website who's focus is on the costumer rather than the hotel. I was offered the best possible rate, before payment i was offered the possibility to get an upgrade and i couldn't be happier. My fiancee and I are very excited and look forward to our honey moon. Thank you Agoda!
Very Good offers in service, You need to add the TAX details and give the full price amount on sri lankan hotels or guests get confused. Great value for money and a Special Thank You
Hassan & Family
Very convenient, Honest, reliable and trust worthy one.
There is not a lot to say as the process is so, so simple. View all the hotels, pick your price, pick your hotel, read the reviews of previous guests... then just book and pay online... EASY!
Very easy to use your service - great selection and keenly priced too!
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account