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Agoda has a rating of 2.4 stars from 4,449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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I have been using Agoda to book my hotel needs, and to date it never failed me.
View the hotel rooms, the hotel layout and facilities, its locality and the surrounding sites before you confirm your booking. That is already peace in mind that you are getting to a hotel that you would like, especially when it is the first time you are travelling into that city.
User friendly and easy to navigate. Booking done in minutes. Will use it again!
Been booking through Agoda every time i have a trip in Asia. So far i have no problem with my bookings. Very satisfied with there services..
Always book hotel thru Agoda and have not been disappointed. Help makes the check-in and check-out fast. Collected points really save me some money for next booking.
We decided to go to ooty, the plan just gave us 15 days time. All hotels were pack due to season. Bou we got the hotel of our choice.
I have observed the same in past while ging to gangtok
JUST A SIMPLE STEP ON YOUR FINGER AND TAP, ONLINE AND SEARCHING FOR BOOKING ARE VERY CONVENIENCE. AND YOUR BOOKING DONE.
We are always happy with our booking experience on Agoda. Never difficult, lots of choices and for all the times we've used it we have never had a problem once arriving to the hotel.
They are our main booking agency for hotels.
With time constraints and the need to know and gather fast and accurate information in regards to hotels that fits your requirements, AGODA have these at its best.
Thumbs up for your efficiency...
User-friendly, reliable, fast & efficient. Thank you for a great service.
Agoda have good price and the review help us to choose the best
Easy to find exactly where I am staying - reviews have been honest and just really easy to locate the right hotel. Used for business and pleasure
When I think of my stay at this hotel I think how excellent every aspect of it was. An excellent location for dining, shopping and tourism all within a short walk. Excellent staff who do their very best to make your stay as good as it can be. Excellent large, clean rooms with free cable TV, WiFi and even a massage cushion. An excellent breakfast with enough choices to satisfy everyone. The very excellent Sarah at the hotel tour desk will be happy to book your tour locally or anywhere in Vietnam. I suggest booking tours in advance to ensure you don't miss out by contacting the hotel by email. *******@aquariuslegendhotel.com
I highly recommend this hotel for your stay in Hanoi.
Had been booking via agoda. Website is user friendly and I get good deals here. Reliable reviews here. Will recommend to anyone trying to book a room.
Agoda is excellent to book with. Vast range of hotels to choose from with competitive prices.
I now make all my travel bookings online. I have been using Agoda for several years now and have not been disappointed. The online information and the reviews are a trusted source of information. I have no hesitation in recommending this service to fellow travellers.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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