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Agoda has a rating of 2.4 stars from 4,449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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User-friendly interface. Map, price, sorting... all have made the booking like a breeze
IF U SEE A GOOD VALUE HOTEL ON THIS SITE PRICE'RIGHT '' DO IT BEFORE THE PRICE GOES UP HARD ROCK HOTEL GREAT VALUE REGARDS
ALAN
I had about 10 year experience booking via Agoda.com. The information of the hotels which related to quality and price of hotel are transparent and accurate. I almost always sasstified with Agoda.com.
Agoda gives the best online booking! So fast, easy and gives the cheapest rate!
As hotel owner I'll like to say that Agoda is the best website you can use, they manage payment and guarantee you to don't lost any money if the customer braking the cancellation rules. Got a awesome customer service that reply you (and the customers) in a few hours round the clock, no matter at what time you write them they will answers your. All the customer servicemen are speaking English and many speaking other languages. It is absolutely the best
I have used Agoda in the past to book sites and our experiences have been flawless.
We have used agoda extensively in booking accommodations throughout asia and other travels and it has always been efficient and accurate. Would recommend using this site to book accommodations!
1st time good experience. I like the 'book now and pay later' service. Hope it's for real. The info on the room details was ambiguous as it doesn't mention what type of bathroom facility is it... please update the room details...
I found the service to be friendly and more than helpful. They don't have a restaurant but if you tell the front desk what you would like 20 minutes later you have your meal.
Agoda is one of my favorite site to book for hotel for the simplest way to check the hotel check the reviews and the use the reward points
No time wasted, I am booked at a click of my lappy just when I needed to be assured of a decent hotel at a smart value.
I have been a fan of using Agoda for all my overseas and local Singapore hotel room bookings for many years now.
Easy to navigate. You can search any hotels with price you can afford all around the world. Agoda really suits every level of users be it from low to stylo!
My experience with Agoda.com is pleasant so far. Hope the same in the future as well.
I like that fact it gives you the price of the room in Australian dollars but up to 10 minutes seems a long time to wait to be sure your booking is ok.
Agoda has the cheapest price among other website, easy and good to go
We have been using Agoda for twice yearly travels to Thailand or China for the past 13 years. Their hotel descriptions are accurate, the map showing where your hotel is, is very useful, the hotel prices are better than most other travel websites.
The Price is good and the check out process is very fast.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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