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Agoda

2.4

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Agoda Reviews Summary

Agoda has a rating of 2.4 stars from 4,449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.

service
804
value
766
shipping
349
returns
464
quality
662

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Hong Kong
1 review
0 helpful votes
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Fast and easy
May 8, 2015

User-friendly interface. Map, price, sorting... all have made the booking like a breeze

Date of experience: May 7, 2015
Thailand
2 reviews
0 helpful votes
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IF U SEE A GOOD VALUE HOTEL ON THIS SITE PRICE'RIGHT '' DO IT BEFORE THE PRICE GOES UP HARD ROCK HOTEL GREAT VALUE REGARDS
ALAN

Date of experience: May 7, 2015
Viet Nam
1 review
0 helpful votes
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I had about 10 year experience booking via Agoda.com. The information of the hotels which related to quality and price of hotel are transparent and accurate. I almost always sasstified with Agoda.com.

Date of experience: May 7, 2015
Philippines
1 review
0 helpful votes
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Agoda gives the best online booking! So fast, easy and gives the cheapest rate!

Date of experience: May 7, 2015
Thailand
5 reviews
39 helpful votes
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As hotel owner I'll like to say that Agoda is the best website you can use, they manage payment and guarantee you to don't lost any money if the customer braking the cancellation rules. Got a awesome customer service that reply you (and the customers) in a few hours round the clock, no matter at what time you write them they will answers your. All the customer servicemen are speaking English and many speaking other languages. It is absolutely the best

Date of experience: May 7, 2015
Australia
1 review
0 helpful votes
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Quick and easy
May 8, 2015

I have used Agoda in the past to book sites and our experiences have been flawless.

Date of experience: May 7, 2015
Canada
1 review
0 helpful votes
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We have used agoda extensively in booking accommodations throughout asia and other travels and it has always been efficient and accurate. Would recommend using this site to book accommodations!

Date of experience: May 7, 2015
GB
1 review
0 helpful votes
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1st time good experience. I like the 'book now and pay later' service. Hope it's for real. The info on the room details was ambiguous as it doesn't mention what type of bathroom facility is it... please update the room details...

Date of experience: May 7, 2015
Thailand
1 review
0 helpful votes
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I found the service to be friendly and more than helpful. They don't have a restaurant but if you tell the front desk what you would like 20 minutes later you have your meal.

Date of experience: May 7, 2015
GB
1 review
0 helpful votes
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Easy to use
May 8, 2015

Agoda is one of my favorite site to book for hotel for the simplest way to check the hotel check the reviews and the use the reward points

Date of experience: May 7, 2015
AE
2 reviews
0 helpful votes
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All very clear and very quick... also the best price by a mile

Date of experience: May 7, 2015
Philippines
1 review
0 helpful votes
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In one click
May 7, 2015

No time wasted, I am booked at a click of my lappy just when I needed to be assured of a decent hotel at a smart value.

Date of experience: May 7, 2015
Singapore
1 review
0 helpful votes
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I have been a fan of using Agoda for all my overseas and local Singapore hotel room bookings for many years now.

Date of experience: May 7, 2015
GB
1 review
0 helpful votes
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Very Simple
May 7, 2015

Cheapest price and everything explained without hidden extras!

Date of experience: May 7, 2015
Malaysia
1 review
0 helpful votes
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Convenient
May 7, 2015

Easy to navigate. You can search any hotels with price you can afford all around the world. Agoda really suits every level of users be it from low to stylo!

Date of experience: May 7, 2015
Estonia
1 review
0 helpful votes
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My experience with Agoda.com is pleasant so far. Hope the same in the future as well.

Date of experience: May 7, 2015
Australia
1 review
0 helpful votes
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I like that fact it gives you the price of the room in Australian dollars but up to 10 minutes seems a long time to wait to be sure your booking is ok.

Date of experience: May 6, 2015
Australia
1 review
0 helpful votes
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Agoda has the cheapest price among other website, easy and good to go

Date of experience: May 6, 2015
Canada
1 review
0 helpful votes
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We have been using Agoda for twice yearly travels to Thailand or China for the past 13 years. Their hotel descriptions are accurate, the map showing where your hotel is, is very useful, the hotel prices are better than most other travel websites.

Date of experience: May 6, 2015
Indonesia
1 review
0 helpful votes
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The Price is good and the check out process is very fast.

Date of experience: May 6, 2015