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Agoda has a rating of 2.4 stars from 4,449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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Hotel.com could not extend us in the room we were staying in, but Agoda through Trivago could at a better price.
I wish If i did all my reservations before from this website
I have been searching all the sites but this gave me the best deal and the best price
Hotel booking through Agoda is a breeze. The hotel selections are wide and price is reasonable, especially through tie-up with esteemed air carriers, such as Singapore Airlines. Positive experience every time!
Layout can be less cluttered. But its good nonetheless
Buffet choices :) i have been using this site for all my bookings local and international. I even book my friends. Fast and Easy.
Very fast and easy. I am a frequent traveler, and through agoda i get to book my hotel in 5 min every time.
Great Location, Cool Roof top swimming pool, High Pressured Shower, Nice and Neat contemporary room design. Excellent Breakfast, Good Services. Reasonable price.
You can find a cheaper hotel here in agoda
I have used Agoda twice for my hotel booking. Its so easy to choose and make reservations.
Loving it!
If we compare booking rate of hotel room in other website the Agoda give cheaper rate in all if you are in India or outside the India.
I have used numerous booking websites over the past few years and they are all very much the same. What differentiates Agoda is when/if things go wrong, their staff take an interest in righting what has gone wrong. That's the difference.
Everything is very smooth, and allows you to compare different hotels, narrowing the selections down until you have exactly what you want. Also, Agoda often has a better selection of hotels in Asian cities than many of the other major sites.
The only downside that I have experienced is that the prices quoted on the main hotels' pages are pre-tax and service charge, so you need to click through to find out what you will "really" be paying.
I have to travel frequently on business and ofcourse there are the yearly getaways with the whole family. Be it family friendly hotels or executive suites for those long work related trips, AGODA gets you the best bargains. Even if its last minute. The reward system is awesome, on my trip to Canberra, Australia i stayed in the best hotel for 2 nights without paying a single penny using my AGODA rewards.
Im glad AGODA exists. You make travelling more comfortable and easy. Making reservations is as easy as 1, 2, 3. Keep up the good work. Looking forward to future reservations.
We have been using agoda since the last three years.
In Malaysia and overseas. It is really reliable and had never disappointed us so far. We have enjoyed the points collecting too. Wink wink; p
I BUMPED INTO THE SITE BY ACCIDENT AND ENDED UO GETTING A BETTER DEAL THAN WHAT I COULD GET THROUGH REFERENCE. AWESOME JOB.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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