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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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Made a late night booking after my daughter missed her flight and wow such an efficient web booking and then had to call Agoda to change the name, and the operator called the Hotel while I waited on the line, fixed the issue with no fuss and was extremely friendly and helpful. Thank you Agoda! Xxx
I need to perform amendment on my booking. Although I need to write to customer service team but I receive a good respond for the desired amendment.
And the customer service team was in good manner and friendly.
We found what we wanted and found it, booked it and confirmed very quickly. Well done and thank you.
I always compare the rates of the same hotel with other online booking sites and in almost all cases I found Agoda the cheapest and best is value for money. Thanks your for your wonderful service.
Very user friendly site and best price ofhotels comparable to all other sites, veryeasy booking and cancellation process.
We faced problem with booking in which it resulted in 2 rooms 1 night instead of 1 room 2 nights. Thank you agoda for managing our schedule to our preferences. <3
I have never used online hotel service first time i tried to book hotel on line with Agoda but services of Agoda are really very good transparent and price quoted were also lowest. I tried other sites also but could not do booking with them
Thanks
Neeraj Kumar Salwan
Once again agoda has the great hotel deals with an easy process to secure them. Even cheap upgrades.
I am an user of agoda.com for the past 1 year. Strange locations, sudden travel requirements. Agoda provided excellent bookings each time at our budget in several cities in india. Reliable travel partner.
Web page is also very user friendly.
K Ravichandran
I have been doing a few bookings of Hotels through AGODA.COM, and all the time I have been satisfied with it's Good Price compared to many and it's effecient website.
Agoda always gets me the best accommodation deals.
Great system with points loyalty, have use for all my travel business or vacation.
This is my first time stay this hotel, will review when I return home!
I recently had an issue with a hotel booking. Agoda resolved this through email the same day, negotiated with the hotel on my behalf and offered a refund. I have never been so impressed with an online service. On top of that they have the best deals in SE Asia for hotels.
Agoda, you rock!
Great customer support when in confusion, I received a return call quite quickly which was very assuring and helpful. Instant booking at the hotel lobby and saves $ for extra drinks hihihi
Hotel.com could not extend us in the room we were staying in, but Agoda through Trivago could at a better price.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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