Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
We monitor reviews for authenticity
I needed to get quickly down to booking accommodation as I had had a hard day and had more work to do. Agoda made it easy.
Easy, very competitive prices, would use this site again
Booking has never been this easy! Agoda give the best hotel rate and is definitely a must use for everyone who loves to travel.
Always competitive always best price always fast to confirm booking. Always secure site.
Always experiencing professional service, superior value and exceptional customer service engagement. Well done Agoda Team. Keep up the super work...
The booking system and the rewards system work so fast and so well
Always low time are prices are shown on your website...
Nice place and very friendly staff! Clean and comfortable room...
Nothing beats Agoda.com when it comes to hotel booking elsewhere in this planet. Very recommended!
Agoda is my first option for locating and booking a truly 'value' hotel
Agoda makes booking easy. They consistently offer the best price. I have never had a problem with a booking I have made with Agoda. The option of book now pay later is available. The site navigation is intuitive. Filtering by name, chain, price, district plus many more is available. I spent ten minutes on a rival site trying to find a particular hotel and gave up. On Agoda I could type the name or part of the name into the search box with instant success. Sorry Agoda, I will not stray again.
I've been using agoda since 2008 and I'm satisfied using it.
They gave us regular updates about promos & they also have additional promos with third-party which can be an advantage for customer.
Cheers!
I was new to Agoda until just a few months ago. It was a very pleasant discovery and I was able to save hundreds of dollars in Thailand at a Five Star Resort. I highly recommend you try it for yourself!
The site is user friendly, navigation is clear and processing time is fast. Does not consume you time much and no hanky-panky in asking user to subscribe to its promo mail blast etc.
Good job agoda.com
For everybody who have fix plan & want to hotel booked, you can using Agoda.com
Fast confirmation and a very simple direct booking/ payment procedures.
Booking through Agoda allows you to stay at 5 star properties in top of the range rooms which may otherwise be outside your price range. Great value and so easy to book.
Have used Agoda in the past and have had great value. Price always good and accommodation excellent. Hope this will continue in our latest bookings. Thank you Agoda.
I've been using Agoda for the past five years or so, and I haven't been disappointed!
It is very easy to find and do hotel booking from Agoda. And the very great things, Agoda is very likely to give lots of promotion.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account